Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,087 reviews
5 stars
328
4 stars
225
3 stars
203
2 stars
113
1 star
218
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food.
Food Quality
Several customers complained about cold or overcooked food, with some describing the food as stale or unappetizing.
Customer Service
Feedback on staff behavior was mixed; while some employees were praised for being friendly, others were reported as rude or unhelpful.
Cleanliness
Multiple reviews noted unsanitary conditions in the dining area and poor hygiene practices among staff.
- KSKatelyn Snyder1 day ago1.0My husband and I went through the drive thru. We waited a few minutes for someone to greet us but never happened. Then when we said “hello” twice they said they’re be with us as soon as possible. We drove passed the windows and no one was in the first window (no one was in line at all), and at the second window, someone was just sitting there waiting. The lights were not on outside so it looked closed too. Another person in the second lane also drove away. Very disappointed.
- AHAlfredo Hernandez4 days ago1.0ordered my food 30 minutes prior to getting to McDonald’s just to wait another 20 minutes for my food while everybody else in the drive-through went and got their food ahead of me. what’s the whole point of the app if you’re not gonna have the food ready? And why did everybody else in the drive-through get their food before mine?
- DYDmitriy YuriNov 14, 20251.0Worst McDonald's I have ever been too!
- GMGabriela MonarcaNov 8, 20251.0I went to pick up some burgers I had ordered through the app to have lunch with my sister, but when I got to the restaurant they told me my order didn’t go through because “the computer rejects orders that aren’t for breakfast.” It’s ridiculous that the app allows you to place orders the restaurant can’t actually fulfill. When I pointed out the problem, the staff were completely incompetent and didn’t offer any solution — they just said there was nothing they could do. To make things worse, a foreign customer next to me received an apology, and they even told him he could order anything from the menu for free. That’s completely unfair and discriminatory toward other customers. Very poor service and zero professionalism. I won’t be coming back.
- TSTheresa SnellNov 7, 20251.0This is the slowest McDonald's with the worst service I’ve ever been to. This is based on many visits-both drive through and in store!
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 1704 Troy Rd, Edwardsville?
McDonald's at 1704 Troy Rd, Edwardsville is open daily from 6:00 AM to 11:00 PM.
What are the drive-thru hours for this McDonald's location?
The drive-thru is open daily from 6:00 AM to 11:00 PM.
During what hours is delivery available from this McDonald's?
Delivery service is available daily from 6:00 AM to 10:30 PM.
What types of pickup and delivery services does this McDonald's offer?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery.
How can I place an order online or through an app for this McDonald's?
You can order online via https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on the Apple App Store and Google Play Store.
What payment options are accepted at this McDonald's location?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location offers a drive-thru service.
Which nearby fast food restaurants can I find around this McDonald's at 1704 Troy Rd?
Nearby fast food restaurants include Taco Bell, Arby's, Pizza Hut, Captain D's, and Buffalo Wild Wings, providing various dining options close to McDonald's.
What nearby services could I visit after dining at McDonald's on Troy Rd?
After dining at McDonald's, you might visit Edwardsville Family Dentist for dental care, Cut N Up for a barber or beauty salon service, or The Edwardsville Arts Center for arts and entertainment.
Are there nearby places for automotive services near this McDonald's?
Yes, nearby automotive services include SouthSide’s Allstar Collision, Southside's Allstar Collision Center, Rapid Lube for oil changes, and Zips Car Wash for car washing and detailing.