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Dairy Queen Grill & Chill

4.2
(389 reviews)

Business Details

400 S Buchanan St, Edwardsville, IL
62025-2038, United States
(618) 692-8191
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
400 S Buchanan St, Edwardsville, IL
62025-2038, United States

Hours

Reviews

4.2
389 reviews
5 stars
213
4 stars
102
3 stars
29
2 stars
10
1 star
35

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed, with some praising friendly staff and quick service, while others reported rude behavior and mistakes in orders.

Food Quality

Food quality received varied feedback; while many enjoyed the ice cream and burgers, others complained about incorrect orders and high prices.

Cleanliness

The establishment was noted for being clean by several customers, although some mentioned issues with greasy floors and cleanliness in the lobby.

Pricing

Many customers felt that prices were too high compared to other locations, with some expressing dissatisfaction over portion sizes and value for money.
  • MM
    Morgan
    Feb 19, 2026
    2.0
    Woman strung out on drugs, drunk etc was sleeping. They wake her up right when my young child and I are waiting for food. We have to go outside to get away from her as she wakes up agitated and pickup food in the drive thru. What a mess Edwardsville has become.
  • JB
    JEN B
    Jan 31, 2026
    1.0
    We decided to give this Dairy Queen a try last night. I ordered a hot fudge sundae and asked for extra hot fudge, whip cream and a cherry. What I received was vanilla ice cream in a cup with some hard shell cherry nonsense, a very small drizzle of hot fudge and a little bit of whip cream. I was charged extra for the hard shell cherry (that I did not want nor even knew existed), charged extra for the “extra” hot fudge, AND charged extra for the whipped cream! Tasted like plastic and was the most expensive sundae I ever bought and went straight in the trash. We did question this in the drive thru. The guy just said well this is what you ordered and walked away 😱🫣.
  • RC
    Robin Casey
    Jan 31, 2026
    5.0
    Great food and great service. Wonderful ice cream.
  • TT
    Thomas Taylor
    Dec 21, 2025
    1.0
    Slow workers. And when owners are not around they really don't care at all. Make people wait like I am for 10 plus minutes
  • AR
    A Reising
    Dec 17, 2025
    5.0
    Nice and clean . Staff helped me with my order .

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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