Customer service experiences are mixed, with some praising friendly staff while others report rudeness and inattentiveness.
Food Quality
Food quality is generally appreciated, but there are complaints about incorrect orders and portion sizes.
Pricing Concerns
Many customers find the prices to be high compared to other locations, leading to dissatisfaction.
Cleanliness
The establishment is often noted for its cleanliness, although some reviews mention areas needing attention.
Positive Experiences
Several customers highlight exceptional experiences, particularly with staff going above and beyond to assist.
KR
kevin rogers
4 days ago
4.0
GOT A BLIZZARD
XX
Xtra
Nov 8, 2025
5.0
Always amazing. Ice cream is the best
TR
Terry Reynolds
Nov 7, 2025
5.0
Gino was great.
TN
TJ Nappier
Nov 5, 2025
5.0
drive thru service was quick
EC
Eunice Barnes Combs
Oct 30, 2025
1.0
I was sitting waiting on my food and they close the window in my face when I asked about my food and they do something else why i waiting on food so rude 😒 won't be coming back 😒
What are the opening hours of Dairy Queen Grill & Chill in Edwardsville, IL?
The restaurant is open every day from 10:30 AM to 10:00 PM.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly and offers amenities such as booster seats, high chairs, wheelchair accessibility, outdoor seating, restrooms, and free WiFi.
Can I order food online or use mobile deals at Dairy Queen Grill & Chill?
Yes, you can place orders online through their website and enjoy exclusive mobile deals by downloading the Dairy Queen app.
Does Dairy Queen Grill & Chill at 400 S Buchanan St have drive-thru service?
Yes, this location offers a drive-thru for convenient service.
Where is Dairy Queen Grill & Chill located in Edwardsville, Illinois?
The restaurant is located at 400 S Buchanan St, Edwardsville, IL 62025-2038, USA.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
You can visit the 1820 Col. Benjamin Stephenson House, a landmark and history museum nearby, or stop by the KingCity Liquor Store just down the street.
Are there other dining options close to Dairy Queen Grill & Chill?
Yes, nearby options include Clean Eatz, an American and health food restaurant, and another Dairy Queen fast food restaurant in close proximity.
How can nearby services like the CoinFlip Bitcoin ATM at KingCity Liquor help me when visiting Dairy Queen Grill & Chill?
The nearby CoinFlip Bitcoin ATM at KingCity Liquor allows you to conveniently access cryptocurrency services while visiting the area around Dairy Queen Grill & Chill.
Does Dairy Queen Grill & Chill offer WiFi and seating for guests who want to dine in?
Yes, guests can enjoy free WiFi and both indoor and outdoor seating at this location.