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Brand Certified

Chipotle Mexican Grill

3.3
(352 reviews)
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Business Details

2200 Troy Rd, Edwardsville, IL
62025, United States
(618) 307-6010
https://locations.chipotle.com/il/edwardsville/2200-troy-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3871
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About

Mexican Restaurant
Chipotle Edwardsville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
2200 Troy Rd, Edwardsville, IL
62025, United States

Hours

Reviews

3.3
352 reviews
5 stars
144
4 stars
49
3 stars
36
2 stars
32
1 star
91

What are people saying?

AI-generated from recent customer reviews

Food Quality

Inconsistent food quality with reports of burnt, cold, or bland items, and issues with portion sizes.

Cleanliness

Frequent complaints about dirty dining areas and unsanitary conditions.

Customer Service

Mixed reviews on staff friendliness, with some reports of rude behavior and poor service.

Value for Money

Customers feel that portion sizes do not match the prices, leading to dissatisfaction with value.
  • RJ
    Rich J
    4 days ago
    3.0
    It was ok not a lot of places to sit. Food was good. Guy at the counter was rude when I asked for lime juice. Overall ok, but expensive won't be able to go back for a while.
  • CT
    Christina Tenney
    6 days ago
    5.0
    Very great food.
  • JO
    Jeff Otto
    Feb 20, 2026
    5.0
    Picked up catered lunch. Everything was correct for the order and on time. It was delicious.
  • SK
    Sloth King
    Jan 30, 2026
    1.0
    It is absolutely freezing in this building, the last thing I want when coming in out of the cold to get something to eat is to be absolutely freezing inside. I asked one of the workers and they said the heating has been broken since they started working there?? Apparently the heater in the office still works so the managers can sit down and do nothing while their employees freeze. Service was good and food was good.
  • RW
    Rovelda Workman
    Jan 22, 2026
    1.0
    Last couple of visits, chicken burnt. Dinning and food area very dirty. Where you select your food options look like it hadn't been wiped down at all today. Definitely need new management.
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Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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