Business Details
About
Mexican Restaurant
Chipotle Edwardsville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.3
333 reviews
5 stars
137
4 stars
44
3 stars
32
2 stars
32
1 star
88
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff friendliness; some customers reported rude behavior while others praised helpfulness.
Food Quality
Inconsistent food quality; some customers enjoyed their meals while others complained about cold, bland, or poorly prepared food.
Portion Sizes
Frequent complaints about small portion sizes relative to price, with many customers feeling shortchanged.
Cleanliness
Multiple reviews highlighted cleanliness issues in the dining area and food preparation areas.
Overall Experience
Overall experience varies widely; some customers had great meals and service, while others had disappointing visits.
- DYDmitriy Yuri5 days ago1.0Rude Staff! Don't recommend.
- ABAlison BauzaNov 12, 20251.0Evening of the 6th I was picking up a mobile order in the pick-up lane and the girl working with brown curly hair and glasses was pretty rude. No smile the entire time, quietly asked for my name, which she basically threw my food at me and slammed the sliding door. I’m not eager to come back to get that bad customer service again. Some people don’t care about customer service and need training. Also did not get utensils I marked that I wanted and I’m pretty sure the car in front of me had to go back to get theirs too.
- JWJohn WootenOct 21, 20252.0Im a regular and the older guy at the window never greeted me when I came to pickup my order from the drive thru he just opened the window and stared at me like i was the last person in the world he wanted to see. I still tried to be kind and thank him with no response. Honestly theres a couple of details i left out to not make this a book but morale if the story Terrible customer service! Go to Qdoba!
- JKJohn KallonakisOct 16, 20252.0Food was cold, they were stingy on the portions size and not very friendly.
- NWNic WestOct 15, 20252.0I rarely eat at Chipotle, but that new carne asada steak commercial had me intrigued. I ordered online and my food was ready promptly. My complaint is not to the staff there or the service, it's about the food it's self. The meat was so fatty, that I could barely bite into it. Not sure what vendor you all are using for your meat, but with 3 tacos costing almost 20.00, and I have to give the food to my dog.. Unacceptable. Thanks!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Edwardsville offer?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors or preservatives.
What are the operating hours of Chipotle Mexican Grill in Edwardsville?
Chipotle Edwardsville is open daily from 10:45 AM to 11:00 PM.
Where is the Chipotle Mexican Grill located in Edwardsville?
It is located at 2200 Troy Rd, Madison, Edwardsville, IL 62025, USA.
How can I place an order online from Chipotle Edwardsville?
You can order online through their website at https://order.chipotle.com or via their app available on the Apple App Store.
Does Chipotle in Edwardsville have a rewards program?
Yes, by signing up for Chipotle Rewards, customers can earn free food and access exclusive offers.
Is Chipotle Mexican Grill in Edwardsville LGBTQ+ friendly?
Yes, the Edwardsville location welcomes LGBTQ+ customers.
What fast food options are located near Chipotle Edwardsville?
Nearby fast food options include Freddy's Frozen Custard & Steakburgers, Burger King, Firehouse Subs, Chick-fil-A, MOD Pizza, and Raising Cane's Chicken Fingers.
Are there any nearby places for grocery or pharmacy needs close to Chipotle Edwardsville?
Yes, Schnucks-Edwardsville (a supermarket and pharmacy) and CVS Pharmacy are conveniently nearby for grocery and medical supply needs.
Can I visit any beauty or hair salons near Chipotle in Edwardsville?
Yes, nearby beauty and hair salons include DK Nails & Spa, Evergreen Beauty and Threading, Great Clips, and LookAfter Hair Company.
Are there any banking facilities near Chipotle Mexican Grill in Edwardsville?
Yes, nearby banking facilities include US Bank and a U.S. Bank Branch near the Chipotle location.