Brand Certified
Arby's
4.1(537 reviews)
Certified by Arby's • Mar 01, 2026
Business Details
1800 Troy Rd, Edwardsville, IL
62025, United States
Certified by Arby's • Mar 01, 2026
(618) 656-7400
Certified by Arby's • Mar 01, 2026
http://www.arbys.com/locations/us/il/edwardsville/1800-troy-rd/store-6312
Certified by Arby's • Mar 01, 2026
About
Certified by Arby's • Mar 01, 2026
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Certified by Arby's • Mar 01, 2026
Hours
Certified by Arby's • Mar 01, 2026
Reviews
4.1
537 reviews
5 stars
283
4 stars
128
3 stars
71
2 stars
16
1 star
39
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others reported rude interactions and order mistakes.
Food Temperature
Multiple reviews mentioned issues with food being served cold, particularly sandwiches and fries.
Order Accuracy
There were frequent complaints about incorrect orders and missing items, indicating a need for improvement in order fulfillment.
Cleanliness
The restaurant was often noted for being clean, with some customers highlighting the cleanliness of the dining area and restrooms.
Speed of Service
While some customers appreciated the fast service, others experienced long wait times, especially during busy hours.
- SCShawn ClairFeb 12, 20265.0Easy to order and fast.
- KLKimberly LawrenceJan 11, 20261.0First I waited for a very long time to be helped while they focused on the drive through. Then I tried to order a boxed meal that came with a small drink. I asked to pay the difference and upsize to a large drink and was told they didn't have a way to do it. I would have to order a completely separate drink in addition to my meal. Arby's... Nobody wants a small drink... Never encountered another fast food chain who doesn't allow you to pay the difference to upgrade your beverage size. I went right next door to Taco Bell and ordered my small meal and upgraded to a large drink and was happy to pay the extra 40 cents.
- X7XFamily 72789Nov 19, 20255.0Had a great experience the workers where friendly and sparked a conversation. order was right and fresh. Rang the bell on the way out.
- CSChristian SandersOct 5, 20251.0Absolutely deplorable. Sandwiches were the size of a “White Castle” as clearly proven by the photo. I requested Arby’s sauce and, as expected, nothing in the bag!
- CJClifton JonesSep 18, 20253.0Disappointed with Italian sub, taste, appearance and content.
Brand Certified Facts from Arby's
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Certified March 01, 2026Yext Knowledge Graph
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