Business Details
About
Mexican Restaurant
Chipotle East Peoria is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
805 reviews
5 stars
424
4 stars
157
3 stars
76
2 stars
47
1 star
101
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported unsanitary conditions, including dirty floors and overflowing trash.
Service Issues
Customers frequently experienced poor service, including long wait times, incorrect orders, and unhelpful staff.
Food Quality
Feedback on food quality was mixed; some praised fresh ingredients while others complained about undercooked or poorly prepared items.
Order Accuracy
Many reviews highlighted issues with order accuracy, particularly with online and mobile orders.
Staff Attitude
Several customers noted unprofessional or rude behavior from staff, impacting their overall experience.
- CRCarol RossNov 1, 20252.0Won't be back. Not very clean, staff not too friendly. $17 for chicken,cheese and veggie quesadilla with guacamole
- EJE JOct 23, 20251.0I’ve never been so disappointed with a Chipotle visit. The rice was hard, some of the steak was nearly impossible to chew, and some pieces were so fatty I honestly thought they were raw. My bowl also had random ingredients I never ordered, even though I was ordering in person and watched them make it. The biggest issue, though, was that the store refused to honor my valid BOGO coupon. Nobody there seemed to know how to use the Chipotle app, and apparently, there wasn’t even a manager or anyone on duty who could figure it out or help me. I was told “there’s nothing we can do,” in a condescending way which is ridiculous for a company this big. What bothers me the most is that I brought my friend here (we’re both students) and I offered to pay with my coupon, which didn’t even work so we were both stuck in an awkward situation and very disappointed. When I contacted customer service, I expected them to fix the situation- instead, they sent me the exact same coupon that didn’t work in the first place. No refund, no apology, nothing. The woman on the phone wouldn’t even let me speak when she asked what had happened and started yelling at me for asking, “how do I make sure this doesn’t happen again?” I ended up paying full price for a meal that was barely edible and service that was completely unhelpful. I used to love Chipotle, but this experience really changed my opinion. I was literally craving it and I got an overpriced bowl of inedible ingredients. If this is how they treat loyal customers, I’ll be taking my business elsewhere.
- TVTim VanderbiltOct 23, 20252.0Staff seemed irritated when customers with children came in. Staff spends a lot of time on their cellphones instead of serving the customer. Staff rushes customers through the line. Staff has little patience or tolerance for first time customers who need to take their time and look over the menu before they order. Loud rap music playing. Food was very good. Atmosphere was OK for work associates but not for first dates or anyone you care about. I ordered a chicken bowl. Very good. Prices were on par with other restaurants nearby but be wary of upcharges. Go there fir the food .not the service.
- WPWhitney PierceOct 17, 20251.0Disgusting !!!!! Food everywhere. Please clean on downtime
- KSKevin SchmittOct 7, 20255.0I really love this place when im just wanting a giant burrito and I mean giant. You wont leave hungry thats for sure.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food can I order at Chipotle Mexican Grill in East Peoria?
You can order customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at 300 W Washington St, East Peoria?
Chipotle is open every day from 10:30 AM to 11:00 PM.
Does Chipotle East Peoria offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Can I order online from Chipotle Mexican Grill in East Peoria?
Yes, you can order online through their website or their app available on the Apple App Store.
How does Chipotle ensure the quality of its food?
Chipotle sources ingredients from farms that follow humane and sustainable practices and uses only 53 real ingredients without artificial colors, flavors, or preservatives.
What payment methods are accepted at Chipotle East Peoria?
Chipotle accepts credit cards and offers gift cards for payment.
Where can I find more information or connect with Chipotle East Peoria on social media?
You can visit their official pages on Facebook, Instagram, Twitter, LinkedIn, Pinterest, and YouTube.
What family-friendly dining options are near Chipotle Mexican Grill in East Peoria?
Nearby family-friendly restaurants include Red Robin Gourmet Burgers and Noodles & Company, offering a variety of American and noodle dishes.
Are there other Mexican or similar cuisine restaurants close to Chipotle in East Peoria?
Yes, you can also find Tequila's Mexican Bar and Grill nearby, offering Mexican food and a bar atmosphere.
What shopping and service options are available near Chipotle Mexican Grill?
Nearby shopping and service options include The Levee District shopping center, the AT&T Store for telecommunications, and beauty and health services like Beauty By Jade and SuperiorMED Clinics.