Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in East Alton, IL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 103 Niagara Street for the ultimate SONIC experience!
Location
Hours
Reviews
3.6
1,007 reviews
5 stars
396
4 stars
250
3 stars
130
2 stars
67
1 star
164
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.
Food Quality
Many reviews highlighted issues with food freshness, incorrect orders, and overall poor food quality.
Staff Attitude
While some customers praised friendly staff, others noted unprofessional behavior and rudeness from employees.
Management Issues
Several reviews pointed to poor management practices, including lack of training and inadequate staffing.
Cleanliness
Multiple customers commented on unsanitary conditions and a lack of maintenance at the location.
- SRSkyy RaynorDec 1, 20255.05 stars this place has improved
- RARachel AnneNov 21, 20255.0Everyone here is always SO nice when I come through for my tea :)
- BGBecky GallowayNov 17, 20255.0Brett was super fast and so polite even gave us a thumbs up to see if every thing was good. It's nice to see customer service in a world where there really isn't any anymore.
- HLHerman LawrenceOct 20, 20253.0The servers are great. Other than that, I don't understand why the passengers don't have a visible menu when you park in the carhop area. You can see the 2 drinks on the back of the menu board that they are currently pushing, but no visible menu in sight. The last 2 times we went there to eat, myself and my son didn't get anything to eat because we couldn't see a menu. Also, not impressed by the tiny ice cubes they fill the drink cups with. The only thing I ordered was a large Coke, but after 2 good draws off it, I was hitting the bottom. I pulled the lid off to find the cul was completely full of tiny ice cubes. I'm not really sure why we even go here at all. I guess if they posted the menu on the back of the menu boards it wouldn't be too bad, at least I could order food and ask for light ice. It will be a good while before we go back.
- ECEarl ColvinSep 28, 20251.03rd visit order was wrong. They seem too frazzled every time for me to bother getting it fixed. Which is odd since this last time had 3 customers total on the entire lot... Maybe I'll try again in a year to see if the staff and/or training has improved.