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McDonald's

3.5
(1321 reviews)

Business Details

102 Niagara Ave, East Alton, IL
62024, United States
(618) 259-1075
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
102 Niagara Ave, East Alton, IL
62024, United States

Hours

Reviews

3.5
1,321 reviews
5 stars
441
4 stars
287
3 stars
272
2 stars
113
1 star
208

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported unprofessional and rude staff, with many experiences highlighting slow service and incorrect orders.

Food Quality

There were numerous complaints about food being cold, improperly cooked, or not prepared as ordered, although some customers did mention satisfactory food experiences.

Cleanliness

While some customers praised the cleanliness of the bathrooms, others described the overall restaurant environment as dirty and unkempt.

Order Accuracy

Many reviews indicated issues with order accuracy, with customers receiving incorrect items or missing components from their orders.
  • TB
    Tabatha Barclay
    Feb 16, 2026
    1.0
    I went to get my usual, bacon egg and cheese biscuit with a coffee and when I went to eat my sandwich there was a hair in it. They also made my coffee way too sweet and didn't mix everything together.
  • ME
    Meghanne Elizabeth
    Feb 14, 2026
    1.0
    This was McDonald's in east Alton Illinois. At 9pm on 2-13-26. Was paying for everything and the girl popped her head into where I was handing the money and she screamed “NO SHAKES!!” like what was the reasoning to scream it? Very Unprofessional. Do better!!! We’ve stopped going to Bethalto and Alton McDonald’s completely thinking that East Alton would be better. Nope. So I guess we get to go to the next town. Oh well.
  • EE
    Elizabeth
    Jan 30, 2026
    5.0
    So clean!
  • LL
    Lena
    Jan 23, 2026
    1.0
    Just wanted some ketchup with my order but the blonde girl working at 11pm slammed the door in my face after handing me my bag without letting me get a word in. I waited for 3 minutes to get some ketchup but I had to drive off because she refused to open the window again
  • HQ
    Harleen Quinzel
    Jan 6, 2026
    3.0
    Every fourth visit our orders are correct, but overall friendly staff

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open from 5:00 AM to 11:00 PM from Monday to Thursday and Sunday, and until 1:00 AM on Friday and Saturday.

What are the delivery hours for this McDonald's?

Delivery is available from 7:00 AM to 10:00 PM Monday through Wednesday and Sunday, from 7:30 AM to 10:00 PM on Thursday, and from 7:00 AM to 11:00 PM on Friday and Saturday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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