Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,304 reviews
5 stars
437
4 stars
285
3 stars
271
2 stars
111
1 star
200
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, incorrect orders, and unprofessional staff behavior.
Food Quality
Mixed reviews on food quality, with some customers receiving cold or undercooked items, while others enjoyed their meals.
Cleanliness
The cleanliness of the restaurant was noted positively by some, but others reported dirty restrooms and unsanitary conditions.
Drive-Thru Experience
Many customers expressed frustration with the drive-thru service, citing long wait times and poor attention to orders.
Customer Service
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and lack of assistance.
- EKE KramerNov 14, 20253.0Its hit or miss.
- EMEthan MerzNov 4, 20251.0I ordered online for lunch 11/4, pulled up to the speaker and sat there for 4 minutes with no answer, pulled up to the window and the lady giving out food was rude and unprofessional. Sorry excuse of customer facing employee
- MGMary GilbertOct 22, 20255.0Food was hot fresh and prepared correct
- EMEmily MorseOct 18, 20251.0Don’t go inside for anything, they only care about the drive through and they do a bad job at that too. I went inside for an ice coffee because the line was long, just to watch all the cars leave and my drink to sit in the back for an extra 5 minutes because they don’t pay attention to the front at all. And my drink is not even full.
- LLLala LoveOct 17, 20251.0Denise was very rude! Denise you are the manager, learn customer service. Waited 15 minutes for a double cheeseburger and soda. I guess I paid to watch her and the crew move drive thru orders.
Frequently Asked Questions About McDonald's
What are the regular operating hours for this McDonald's location?
This McDonald's is open from 5:00 AM to 11:00 PM from Monday to Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
What are the delivery hours for this McDonald's?
Delivery is available from 7:00 AM to 10:00 PM Monday through Wednesday and Sunday, from 7:30 AM to 10:00 PM on Thursday, and from 7:00 AM to 11:00 PM on Friday and Saturday.
When is the drive-thru open at this McDonald's?
The drive-thru operates daily from 5:00 AM to midnight from Monday to Thursday and Sunday, and stays open until 1:00 AM on Friday and Saturday.
What services does this McDonald's offer for pickup and delivery?
This location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's offers a drive-thru service for customer convenience.
How can I order from this McDonald's using a mobile app?
You can order using the McDonald's App available on the Apple App Store and Google Play Store. Direct links are provided on their profile.
What are some nearby restaurants where I might visit before or after McDonald's?
Nearby food options include Sonic Drive-In and Taco Bell, both fast food restaurants close to this McDonald's location.
Are there any nearby convenience stores or gas stations near this McDonald's?
Yes, Circle K and Quick Trip are nearby convenience stores and gas stations where you can fuel up or shop for essentials.
What recreational spots are located near this McDonald's for some leisure after a meal?
You can visit the East Alton Ice Arena for ice skating, or AMC Eastgate Showplace 6 cinema to catch a movie, both within close proximity.