McDonald's

3.4
1592 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13 E Northbrook Dr, Dwight, IL
60420, United States

Hours

Reviews

3.4
1,592 reviews
5 stars
551
4 stars
322
3 stars
288
2 stars
153
1 star
278

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced long wait times and rude behavior.

Cleanliness

Multiple reviews highlighted issues with cleanliness, particularly in restrooms and dining areas, with some describing the location as filthy.

Order Accuracy

Several customers noted problems with incorrect or incomplete orders, leading to frustration and disappointment.

Food Quality

Feedback on food quality was mixed, with some praising hot and fresh items while others complained about cold or poorly prepared food.

Overall Experience

The overall experience varied greatly, with some customers expressing satisfaction and others vowing never to return due to poor service and cleanliness.
  • SS
    Sue Schwoerer
    Dec 30, 2025
    1.0
    Three people in the restaurant at 12:30 pm. Took nearly 18 minutes for our small order to get to us. No soap in one of the dispensers. Understaffed? Will never stop here again.
  • RO
    Ramon OV
    Dec 17, 2025
    5.0
    Deb is the best. She is the reason I love going through the Drive Thru. A sweet heart with a great attitude. The service is great and the food is great every time.
  • AC
    Angie Clark
    Dec 2, 2025
    2.0
    Worst McDonald’s ever they always hand you cold food never the correct food I paid 15 for cold fries terrible attitude I mean how you forget the burgers on a damn burger!!
  • SV
    Sarah Valerio
    Nov 17, 2025
    2.0
    Hair tangles in lettuce in big Mac, asked different sandwich family was done eating asked at counter if I was going to get my new sandwich of a mcrib had forgot about me made the sandwich got it 5 min later since everyone was done I took it to go when I got home there Was no bbq sauce on it so disappointed
  • BL
    BEN LUGINBUHL
    Nov 17, 2025
    1.0
    We stopped with a few students on the way home from a very long day at a music festival. The restaurant was not very busy and employees were working slowly and chatting and laughing with each other. There were problems with one student’s order, and he stood trying to get someone’s attention and witnessed them looking at him and then pretending they didn’t see him - multiple times. It took him several minutes to finally get someone to help him. I waited at least 20 minutes for a quarter pounder. I had to go ask for it twice. I did get an apology from an employee and an offer for ice cream, but it was clear they were in no mood to help anyone. I have never left a review of a McDonald’s before, but there were at least 6 employees working and they were more interested in hanging out and laughing with each other than they were helping customers. I just wanted to get my “fast” food and get our group of 7 people home. I was really disappointed in the service and would not recommend this McDonald’s.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open from 5:00 AM to 11:00 PM Monday through Friday, Sunday; and from 6:00 AM to 10:00 PM on Saturdays.

What are the delivery hours for this McDonald's?

Delivery is available from 5:30 AM to 11:00 PM Monday through Thursday and Sunday; until midnight on Friday and Saturday.