McDonald's

3.4
1588 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13 E Northbrook Dr, Dwight, IL
60420, United States

Hours

Reviews

3.4
1,588 reviews
5 stars
549
4 stars
320
3 stars
289
2 stars
152
1 star
278

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers noted that the restaurant and bathrooms were dirty and in need of cleaning.

Customer Service

While some reviews praised friendly and helpful staff, others reported rude service and long wait times.

Order Accuracy

Numerous customers experienced issues with incorrect or incomplete orders.

Food Quality

Feedback on food quality was mixed, with some enjoying fresh and hot meals while others received cold or poorly prepared items.

Operational Issues

Several reviews mentioned problems with the ice cream machine being down and inconsistent opening hours.
  • KW
    Konstancja W
    Nov 17, 2025
    5.0
    One of the best McDonald’s I’ve ever been to. The workers are efficient and it’s so clean here
  • SV
    Sarah Valerio
    Nov 17, 2025
    2.0
    Hair tangles in lettuce in big Mac, asked different sandwich family was done eating asked at counter if I was going to get my new sandwich of a mcrib had forgot about me made the sandwich got it 5 min later since everyone was done I took it to go when I got home there Was no bbq sauce on it so disappointed
  • BL
    BEN LUGINBUHL
    Nov 17, 2025
    1.0
    We stopped with a few students on the way home from a very long day at a music festival. The restaurant was not very busy and employees were working slowly and chatting and laughing with each other. There were problems with one student’s order, and he stood trying to get someone’s attention and witnessed them looking at him and then pretending they didn’t see him - multiple times. It took him several minutes to finally get someone to help him. I waited at least 20 minutes for a quarter pounder. I had to go ask for it twice. I did get an apology from an employee and an offer for ice cream, but it was clear they were in no mood to help anyone. I have never left a review of a McDonald’s before, but there were at least 6 employees working and they were more interested in hanging out and laughing with each other than they were helping customers. I just wanted to get my “fast” food and get our group of 7 people home. I was really disappointed in the service and would not recommend this McDonald’s.
  • BJ
    Buster Jordan
    Nov 9, 2025
    5.0
    This location had the best fries and nuggets that I've had from a McDonald's in a very long time. The staff in the drive thru were extremely polite and friendly. Very fast on a pretty large order as well. Keep up the great work!
  • MD
    Marvin Donis
    Oct 27, 2025
    1.0
    McDonald's should take this franchise away from the owners. Terrible management.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open from 5:00 AM to 11:00 PM Monday through Friday, Sunday; and from 6:00 AM to 10:00 PM on Saturdays.

What are the delivery hours for this McDonald's?

Delivery is available from 5:30 AM to 11:00 PM Monday through Thursday and Sunday; until midnight on Friday and Saturday.