So I put in my first mobile order through the Wendy's app 20 minutes before I left home and I was disappointed. The app was great, but when I got to the restaurant my order wasn't ready. There was a long line of cars, so I decided to go inside. There was two guys on their phones and a young lady doing all the work. I told him that I was there to pick up a mobile order and he said it wasn't ready. I told him I ordered it 20 minutes prior to leaving my house. He said if I had of door dashed the order to pick it up it would be ready, so in other words use door dash instead of the Wendy's mobile app....oook. He said it would be another 5 minutes so I just went to my car and came through the drive thru. I noticed there was not 3 but 4 staff members in the restaurant. Sooo why were the cars backed up in the drive thru with these many people working? I always come here because it's the closest location. I've had wrong orders and missing food on several occasions and now I know why. I spoke with Edward the manager about the situation and he said they were distracted. The last crew that worked there was very efficient, quick, polite and always working. I wish they were still there 🤷🏾‍♀️
BB
Brandon
Mar 16, 2026
1.0
The attitude from the NIGHT CREW staff at this location really needs improvement. When you come through the drive-through, it shouldn’t feel like you’re inconveniencing the employees just by ordering food. It honestly feels like everyone working here hates their job, and that energy shows in the way customers are treated. A little friendliness and professionalism would go a long way and make a big difference in the overall experience. On top of that charging 50 Cent for ranch is insane.
KL
Kevin Loden
Mar 14, 2026
5.0
Clean restaurant. Hot food
FG
Frank Gomez
Nov 24, 2025
1.0
Place just keeps getting worse. Now charging .50 cents for ranch.
AZ
Andy Z
Nov 18, 2025
3.0
Why do I have to argue with a register employee for a spicy chicken sandwich in the morning? This ain't Mc Sloppys... thats why I come here and spend my money.
What are the regular operating hours of the Wendy's at 622 Dundee Ave, Dundee, IL?
This Wendy's location is open daily from 8:00 AM to 11:30 PM.
Does the Wendy's at 622 Dundee Ave offer drive-thru service?
Yes, the drive-thru is open daily from 8:00 AM to 11:30 PM for your convenience.
Is this Wendy's location open for breakfast, lunch, and dinner?
Yes, they serve breakfast, lunch, and dinner to cater to all meal times.
Can I order Wendy's food online or through a mobile app?
Yes, you can order online at order.wendys.com or via the Wendy's mobile app available on the Apple App Store.
What payment options are accepted at Wendy's on Dundee Ave?
They accept American Express, Cash, Discover, Mastercard, and Visa for payments.
Does Wendy's at this location provide delivery and takeout services?
Yes, delivery and takeout services are available at this Wendy's location.
How can I contact the Wendy's at 622 Dundee Ave for feedback or inquiries?
You can call them directly at (847) 428-9205 or use the Customer Care Live Chat via their Contact page online.
Are there any nearby entertainment activities close to Wendy's in Dundee?
Yes, nearby you can enjoy Paintball Explosion for paintball and laser tag, Polar Dome for ice skating, and Santa’s Village Amusement Park for fun rides and activities.
What nearby options are available for customers visiting Wendy’s who need car services?
Close to Wendy's you will find several automotive services including JD Byrider used car dealership, Raptors Detail Center for car washing and detailing, and Healy Auto Sales.
What convenience and shopping options are near the Wendy's at 622 Dundee Ave?
Nearby you can find stores like Subway sandwich shop for quick meals, Laundry King East Dundee for laundry services, and several carpet stores like L.W. Mountain and Factory Floors 2 U.
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