Taco Bell

2.7
855 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 7451 Lemont Rd in Downers Grove. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
7451 Lemont Rd, Downers Grove, IL
60516, United States

Hours

Reviews

2.7
855 reviews
5 stars
210
4 stars
123
3 stars
79
2 stars
72
1 star
371

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff, indicating a consistent problem with service quality.

Food Quality

Many reviews mentioned poor food quality, including incorrect items, cold food, and unsatisfactory preparation.

Pricing Concerns

Customers expressed dissatisfaction with high prices compared to other Taco Bell locations, feeling that the value was not justified.

Cleanliness

Several reviews highlighted dirty dining areas and unsanitary conditions, contributing to a negative dining experience.

Management Problems

Feedback suggests poor management and staffing issues, with many customers feeling that the staff lacked training and motivation.
  • PP
    Parth P
    1 day ago
    1.0
    0 hygiene while they serve the food. Whole team is worst and bad attitude. I dot. Trust this people making my food. 1 time felt like they spit in my burrito.. It's good if you skip this location as complained multiple times in taco bell customer service but they don't care either.. so skip and don't trust.
  • DA
    DJ ACE
    3 days ago
    1.0
    This place is shockingly dirty. Don't eat here people!
  • JE
    Jackie E
    Nov 15, 2025
    1.0
    I have been delivering for DoorDash and Uber Eats for the past 2 years as a side hustle. In that 2 years I have never had an issue with a pick up spot until tonight. I checked in with the staff immediately upon arrival. They told me they were working on my order. I waited patiently and quietly 20 minutes past the time it was supposed to be ready before politely asking what was going on with my order. Every person who came in after me had already gotten their food and an apology for the wait, some were even offered discounts. Not one employee apologized or was even remotely kind to me. In fact the gentleman with the large Isiah or Josiah tattoo on his right arm yelled out from the kitchen that I should have just cancelled the order, when I indicated that I had been waiting for over 20 minutes. Another female employee tried to tell me that I would still be paid if I cancelled after waiting all that time which is incorrect. Not only do you NOT get paid for cancelling but door dash penalizes you for not completing an order. I ended up waiting 30 minutes inside this location for an order that paid out $7 total, only to be completely disrespected by the staff for having the audacity to inquire ask why it was over 20 minutes late. Again, I was not rude or out of line. It appeared that they may have just forgotten or lost track of my order for a solid 20 minutes, and when I inquired I was yelled at by the gentleman with the tattoo I mentioned above. The same one who I originally checked in with. It was all so uncalled for. I do not work for free, nor would I ever be so unkind as to suggest that someone else should. I obviously will no longer accept orders for this location nor buy from here for my own family.
  • SL
    Sean Luner
    Nov 10, 2025
    5.0
    Jasmine made my experience at this location wonderful. Go check this location out!
  • TM
    Tanmay Mishra
    Oct 28, 2025
    5.0
    If you had a good experience, give the folks here a call and let them know they’re doing good work. I know they’ve been struggling with poor management and are getting those things under control.

Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell on Fridays and Saturdays?

The drive-through is open from 9:00 AM to 4:00 AM on Fridays and Saturdays.

Where is Taco Bell located in Downers Grove?

Taco Bell is located at 7451 Lemont Rd, Downers Grove, IL 60516.