Business Details
About
Fast Food RestaurantHot Dog Restaurant
Welcome to Portillo’s at 1500 Butterfield Road! Dive into the authentic taste of Chicago Street food at our 30s Prohibition themed restaurant, just 0.2 miles, 0.8 miles from Butterfield Plaza, Yorktown Shopping Center. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Details
- Dine-inAvailable
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.3
4,052 reviews
5 stars
2,644
4 stars
749
3 stars
256
2 stars
131
1 star
272
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the Italian beef and hot dogs, while others reported issues with dryness and lack of flavor.
Service Issues
Frequent complaints about incorrect orders and poor customer service, with multiple customers noting that their orders were often incomplete or wrong.
Cleanliness
Significant concerns about cleanliness, particularly in the bathrooms, with reports of unsanitary conditions.
Atmosphere
Generally positive feedback on the restaurant's atmosphere, with some noting it as a fun and family-friendly environment.
Inconsistent Experience
Customers reported varying experiences, with some visits being excellent while others were disappointing, particularly regarding wait times and food freshness.
- JKJohan Karlsson4 days ago5.0A must visit when in the area. Great atmosphere, except for the "call out" speaker that was very loud. Good food, you get what you would expect, only better
- CCCarolyn ColemanNov 17, 20255.0First time eating a Chicago dog, wow what a combination but it works. Other than hot peppers it was delicious, even with a pickle. First time eating here also. Definitely a winner.
- EEedwinNov 16, 20253.0Bad costumer service, this guy doesn’t know how to greet customers. Just stood there staring didn’t know he was going to take our order
- JAJuan AmayaNov 16, 20251.0Funny story about rules vs common sense: I’m 54 and look above 50. Forgot my wallet today, and Portillos refused to sell me a light beber because I don’t carry my ID with me (although I offered an electronic versión), the manager mentioned is their policy. Should I understand them? Or perhaps find a place where common sense and client satisfaction (within reason) comes first? I’m Curious in your opinion.
- MPMark PhillipsOct 17, 20252.0Here is what I wrote to their manager. I thought I would go inside and get my food. I was going out of town and was in a hurry. I know I should have checked it before I left. They mess up orders constantly at this location. I went inside to place the order since I hoped it would be a better experience than using their terrible app. However inside they have the automated kiosks so it is basically the same experience. I hate these kiosks! I chose to wait for a person and they did take my order accurately. However I forgot to check the order before I left and of course didn’t feel like going all the way back for the missing item. This happens at least 50% of the time at this location. Maybe they don’t like me hahaha. Who knows. However what they did remember is super delicious so I have no problem with the food. I wish the staff filling orders at this restaurant and frankly every restaurant wasn’t always the dumbest person in the building. I mean that is always true, isn’t it? “I placed an order and your stupid staff forgot something. I was in a hurry so I didn’t check it. This has happened several times before at this location. The restaurant was not busy. It was about 11:15 today when I placed the order inside. I actually thought the restaurant wasn’t closed. It was literally that empty. The person who took my order was good. The person who can’t manage to put all 4 items in a bag instead was not. She only put 3 of the items in the bag. Please teach your staff to count to four. This isn’t the first time this has happened.”
Frequently Asked Questions About Portillo's Downers Grove
What are the drive-through hours at Portillo's Downers Grove?
The drive-through is open every day from 10:00 AM to 12:00 AM.
Where is Portillo's Downers Grove located?
Portillo's is located at 1500 Butterfield Rd., Downers Grove, IL 60515, USA.
What types of food can I expect at Portillo's Downers Grove?
You can enjoy Chicago-style street food including char-broiled burgers, Italian Beef Sandwiches, Chicago-style hot dogs, fresh chopped salads, and desserts like the famous chocolate cake shake.
Does Portillo's Downers Grove serve alcohol and beer?
Yes, Portillo's serves alcohol and beer.
Is Portillo's Downers Grove family-friendly and accessible?
Yes, the restaurant welcomes families, has wheelchair accessible entrances, parking, seating, restrooms, and offers high chairs for children.
Can I order delivery or catering from Portillo's Downers Grove?
Yes, Portillo's offers convenient delivery and catering options.
What are the payment options available at Portillo's Downers Grove?
They accept American Express, Discover, MasterCard, and Visa credit cards, as well as debit cards.
Are there any nearby shopping centers close to Portillo's Downers Grove?
Yes, Butterfield Plaza and Yorktown Shopping Center are nearby, only about 0.2 and 0.8 miles away respectively, great for combining shopping and dining trips.
What other dining options are near Portillo's Downers Grove?
Nearby you can find Starbucks for coffee, Burger King for fast food, Honey-Jam Cafe for breakfast and brunch, Chipotle Mexican Grill for Mexican food, and Brick House Tavern + Tap for American fare and drinks.
Are there entertainment or activity venues near Portillo's Downers Grove?
Yes, Key Quest escape rooms and Laser Quest laser tag are nearby, offering fun activities before or after your meal at Portillo's.