Dunkin'

4.0
373 reviews
Decked Out Lattes
Get DirectionsCallWebsite

Business Details

1931 W Ogden Ave, Downers Grove, IL
60515, United States
(630) 241-9191
https://www.dunkindonuts.com
GoogleInstagramTwitter

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Downers Grove, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1931 W Ogden Ave, Downers Grove, IL
60515, United States

Hours

Reviews

4.0
373 reviews
5 stars
219
4 stars
65
3 stars
23
2 stars
16
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising friendly staff while others report rude and unprofessional behavior.

Order Accuracy

Frequent complaints about incorrect orders and lack of attention to detail, leading to customer dissatisfaction.

Product Quality

Inconsistent quality of food and drinks, with reports of stale items and poorly made beverages.

Location Convenience

Positive feedback on the location's convenience and extended hours, making it a popular choice for customers.

Staff Efficiency

Some customers appreciate the fast service, while others note delays and inefficiencies during busy times.
  • AL
    Aliyah L
    Oct 30, 2025
    1.0
    I don’t know who was working today October 30 2025 at 9:30pm. Super rude I tried to order a matcha latte with cold foam they said theirs no such combination I always order this so I was so confused. Had to just place the order on the app so they can make it for me. I go back to the window and I ask for my order online and he asks if I just placed me order so I said yes. He says rudely “ Ok so u need to wait “ with an attitude I just told him that’s fine. Such a disappointment this is my go to Dunkin don’t think I’ll be back after this. ( They also had me wait over 10 minutes for two matcha lattes after)
  • SR
    Sarah Robins
    Oct 30, 2025
    5.0
    Always a great experience at this Dunkin!
  • NL
    Nick LaMantia
    Oct 2, 2025
    1.0
    I ordered a ice latte guy gave me hot one and I said that was not what I ordered and it was almost like he was refusing to fix my order and was trying to make me pay for something I didn’t order. Very disappointing
  • KD
    Ken Din
    Sep 4, 2025
    1.0
    1.99 for a plain cream cheese!! The most expensive dunkin i ever seen.
  • PP
    Phyllis Piazza
    Aug 6, 2025
    5.0
    Great customer service, I stop every morning at drive-thru. Jess is friendly and treats everyone the same.
Read more reviews on Google

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Downers Grove, IL?

Dunkin' is open 24 hours a day, 7 days a week at 1931 W Ogden Ave, Downers Grove, IL.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services for your convenience.