Dunkin'

3.4
301 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Downers Grove, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
522 Ogden Ave, Downers Grove, IL
60515, United States

Hours

Reviews

3.4
301 reviews
5 stars
116
4 stars
61
3 stars
22
2 stars
20
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.

Food Quality

Several customers reported issues with food quality, including cold items and stale donuts.

Speed of Service

Many customers experienced long wait times, particularly in the drive-thru, leading to frustration.

Cleanliness

Some reviews praised the cleanliness of the location, while others reported unsanitary conditions.

Order Accuracy

A significant number of customers noted that their orders were frequently incorrect.
  • TH
    Taleb Hasan
    Oct 6, 2025
    1.0
    They serve cold food Retrain your staff how to use the microwave!
  • VR
    Valeria Ruiz
    Sep 13, 2025
    1.0
    Attitude is terrible 0 starts if I could
  • AM
    Anthony Morgan
    Aug 15, 2025
    5.0
    Dunkin’ is my go-to spot for a quick coffee fix and a tasty breakfast on the run. Their iced coffee is always spot-on—smooth, refreshing, and customizable just the way I like it. The donuts are fresh and fluffy, with plenty of flavors to choose from, and their breakfast sandwiches are perfect for starting the day right. Service was fast and friendly, making it an easy stop whether I’m heading to work or just craving a sweet treat.
  • RD
    Robert Dolan
    Aug 2, 2025
    5.0
    Prices too high
  • ET
    Emily Tajudeen
    Jul 30, 2025
    1.0
    the morning crew here is 5 stars, hands down. unfortunately whatever slacker they've hired for the afternoon is now locking the doors/closing drive through by 6:15 pm when posted hours are until 7.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Downers Grove, IL?

Dunkin' in Downers Grove, IL is open Monday to Wednesday, Friday, and Saturday from 5:00 AM to 7:00 PM, Thursday from 6:00 AM to 7:00 PM, and Sunday from 5:00 AM to 6:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers delivery and curbside pickup services.