Dunkin'

3.2
253 reviews
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Business Details

6310 Woodward Ave, Downers Grove, IL
60516, United States
(630) 964-5465
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Downers Grove, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
6310 Woodward Ave, Downers Grove, IL
60516, United States

Hours

Reviews

3.2
253 reviews
5 stars
89
4 stars
45
3 stars
29
2 stars
14
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional staff, with many customers expressing dissatisfaction with their interactions.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong drinks, leading to frustration and disappointment.

Cleanliness

Several reviews mentioned the store's cleanliness issues, with complaints about dirty tables and unsanitary conditions.

Speed of Service

Customers frequently noted slow service, with long wait times for orders and staff being distracted or unresponsive.

Food Quality

Mixed feedback on food quality, with some customers enjoying their items while others reported receiving stale or improperly prepared food.
  • DA
    Deeba Aslam
    2 days ago
    1.0
    If you want to be humiliated for just a sandwich, please visit this location! The lack of humility is their specialization! Customer is always wrong here! Place an order and they don’t own up their mistakes instead will see the shameful attitude and owner is definitely will eat your money!!! Welcome to Dunkin at Woodward!
  • SM
    Susheel Mirmira
    Dec 5, 2025
    1.0
    This is the worst DD ever. Service is awful. Slow. Very slow. Not polite. No sense of customer service at all. They don't have their shit together. I hate coming here. And I don't think I will ever again even though it's so close. Just always a poor experience.
  • SD
    Selena DC
    Dec 3, 2025
    1.0
    First and last time I stop by this store , I plan on getting a coffee I walk in there a line I decide I’m going to used the restroom while they serve the other customers, their bathroom is locked I ask them if I can use it and the cashier says no I need to purchase something first, I explained that I was going to get a coffee but first I needed to used the restroom, she wouldn’t open the door till I got my coffee man how this makes sense I’m buying food and walking within into the restroom???? I had to ask the other nice lady who speaks Spanish if I could leave my coffee while using the restroom
  • DS
    Danden Jason Sales
    Nov 25, 2025
    1.0
    Terrible and harsh lady raised her voice on me while I was ordering for my family. Soooo rude and unprofessional.
  • GM
    GG Mydude
    Nov 19, 2025
    1.0
    Customer service here is terrible, staff is always so busy on their phones then getting peoples orders done. The amount of people that place an online order just for it to not be ready because they are too busy on their cellphone. Stay away from this location the staff there is also so rude they should really look into new staff.
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Downers Grove, IL?

Dunkin' in Downers Grove, IL is open daily from 4:00 AM to 9:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.