Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Downers Grove, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.3
246 reviews
5 stars
89
4 stars
44
3 stars
29
2 stars
14
1 star
70
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Numerous customers reported rude and dismissive behavior from staff, leading to a negative experience.
Order Accuracy
Many reviews highlighted issues with incorrect orders and misunderstandings, causing frustration among customers.
Cleanliness
Several customers noted that the location was dirty and poorly maintained, impacting their overall impression.
Service Speed
Customers experienced long wait times and slow service, particularly during busy hours.
Product Quality
While some customers praised the coffee and food, others reported issues with freshness and preparation.
- GMGG Mydude5 days ago1.0Customer service here is terrible, staff is always so busy on their phones then getting peoples orders done. The amount of people that place an online order just for it to not be ready because they are too busy on their cellphone. Stay away from this location the staff there is also so rude they should really look into new staff.
- BVBhargav VangaraNov 12, 20251.0Today Nov 12 8:35AM im at the store and asked if i can use restroom. The lady at the front was rude and bad attitude. She is fair and curly hair at the front desk. Ridiculous
- ERema rinkNov 11, 20253.0I was SO excited to try the Bacon Jam grilled cheese today.. but NOOOOO you guys had to put egg instead of cheese in my sandwich and now I’m too depressed to eat it. THANKS A LOT. 😢💔 I love dunkin but this is the last time I let you guys mess up my food im so heartbroken.
- SMSagar MehtaNov 8, 20251.0Employees at this location don’t know how to make a simple cappuccino. They gave me foamed milk saying it has espresso shot. Just look at the color. Disappointing :(
- CRChantel RodriguezOct 11, 20251.0I visited for the first time since moving to the area and was pleased with how clean and inviting the place looked. I ordered a coffee and a sausage, egg, and croissant sandwich. While waiting, I took a sip of my coffee and noticed it didn’t taste quite like my usual order—but that was fine since it was my first visit, and I figured I’d just need to adjust. When my sandwich was ready, I noticed it didn’t include sausage. Thinking it might’ve been a mix-up, I politely asked about it. However, the staff member who took my order immediately became defensive and insisted that’s what I ordered. I apologized and clarified that I had ordered the sausage version, but she continued to insist it was my mistake. Instead of offering to help me reorder (I would’ve gladly paid the difference), she seemed disinterested and dismissive. Unfortunately, that left me with a sour first impression, and I don’t plan to return. Also, I ordered it with white cheese and I paid extra for white cheese and they gave me yellow....does this look appetizing? I didn't think so either.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Downers Grove, IL?
Dunkin' in Downers Grove, IL is open daily from 4:00 AM to 9:00 PM.
Does Dunkin' offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services.
What special holiday drinks are currently available at Dunkin'?
The holiday menu features new items such as the Cookie Butter Cloud Latte, Berry Sangria Refresher, and returns of Peppermint Mocha and Toasted White Chocolate Signature Lattes.
Can I order Dunkin' ahead using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app for a fast grab and go experience.
What types of meals does Dunkin' serve?
Dunkin' serves breakfast, lunch, and brunch meals.
Does this Dunkin' location have a drive-thru?
No, this Dunkin' location does not have a drive-thru service.
Which nearby entertainment options can I visit before or after enjoying Dunkin'?
You can visit Fun Zone for laser tag and arcade games, Adventure Realm for arts and entertainment, or Game Pazzo arcade nearby.
Are there any nearby places where I can get my hair or nails done near Dunkin'?
Yes, nearby beauty salons include Heaven's Beauty Hair And Day Spa and Lee Nails for hair and nail services.
Is there a fitness center close to Dunkin' in Downers Grove?
Yes, Planet Fitness is a nearby gym and sports facility you can visit close to Dunkin'.
What are some nearby convenience and retail stores near Dunkin'?
Nearby stores include Tobacco Big D Mart, Tobacco shop Dawn International, Dollar Tree discount store, and Cricket Wireless mobile phone store.