Business Details
About
Mexican Restaurant
Chipotle Saratoga and Ogden is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
617 reviews
5 stars
298
4 stars
113
3 stars
47
2 stars
35
1 star
124
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including rude staff, disorganization, and long wait times for both in-store and online orders.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about small portions, improperly cooked rice, and unappetizing ingredients.
Cleanliness
Several customers noted unsanitary conditions in the dining area and food preparation areas, contributing to a negative dining experience.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for excellent service and expressed satisfaction with the food when prepared correctly.
- CKChristina KarpowiczDec 22, 20251.0I hate this location and after today I'll never be back. There was a pile of ice all over the dining room and the "managers" are highschoolers who dont give a crap about customer service. Oh also they were out of spoons. They laughed and said I could use a spoon.
- CBChris BakerDec 16, 20255.0I love Chipotle's food!! The salsa is excellent!! If you get lucky and find a good person that seems to heap the servings, makes it better. Lol
- JRJakub RoisomDec 13, 20253.0Small portions
- VKVishwa KumarDec 13, 20252.0Rice not cooked properly and no response when asked about it. Dissatisfied
- JOJesse OlsonNov 26, 20255.0Dude made the best chipotle burrito i ever had
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill at Saratoga and Ogden offer?
Chipotle offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads, made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the opening hours of Chipotle Mexican Grill in Downers Grove, IL?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, Chipotle provides both in-store pickup and delivery services.
How can I order food from Chipotle Mexican Grill online?
You can order online through their website at https://order.chipotle.com or via the Chipotle app available on the Apple App Store.
Where is Chipotle Mexican Grill located in Downers Grove?
The restaurant is located at 1203 Ogden Ave, Dupage, Downers Grove, IL 60515, USA.
Can I get exclusive offers and earn rewards at Chipotle Mexican Grill?
Yes, by signing up for Chipotle Rewards, you can receive exclusive offers and earn free food.
Is Chipotle Mexican Grill at Saratoga and Ogden welcoming to LGBTQ customers?
Yes, the location welcomes LGBTQ customers.
What nearby places can I visit before or after dining at Chipotle Mexican Grill?
Nearby places include Starbucks for coffee, The Baked Apple Breakfast Co. for breakfast or brunch, and Scooby's Hot Dogs for additional dining options.
Are there any nearby dental or orthodontic services close to Chipotle in Downers Grove?
Yes, nearby dental services include Premier Orthodontics & Dental Specialists, ProDental, Pro Dental, Donald J. Provenzale, and Sweet Tooth Kids Dentistry.
What transportation or automotive services are close to Chipotle Mexican Grill?
Nearby automotive-related services include A1 Auto Transport Downers Grove used car dealer and Marathon Gas station, which might be convenient for customers driving to Chipotle.