Business Details
About
Mexican Restaurant
Chipotle Saratoga and Ogden is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
609 reviews
5 stars
296
4 stars
112
3 stars
46
2 stars
34
1 star
121
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude and unhelpful staff, with many experiences highlighting poor customer service and staff attitudes.
Food Quality
Several reviews mentioned inconsistent food quality, including overcooked rice, small portions, and poorly prepared items.
Cleanliness
Customers frequently noted unsanitary conditions in the dining area and food preparation areas, with dirty tables and counters.
Order Accuracy
Many customers experienced issues with incorrect or incomplete orders, both for in-store and online purchases.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for excellent service and highlighted good food quality on occasion.
- MHMike HNov 13, 20251.0Do not go here unless you place an online order. I stood in line along with 10 others for 15min watching them do online orders. I had to finally say something. They initially responded we have online orders. Finally, I beleive the manager said lets take care of those in line as the line was about to go out the door. Go across the street to the real taco joint for better service.
- GEGloria EstradaNov 7, 20255.0Came here during peace lunch hours - my bowl was so good! Everything was fresh & tasted great. Best chipotle I’ve had in a long while! 10/10
- JCJosh CannonNov 2, 20251.0Worst Chipotle in the history of their existence. They are skimpy with the items, are not attentive at all to customers and all the workers have attitude issues. Like you are bothering them by coming in to get food, LOL. You need to clean house here. Matter of fact, just close it down.
- TCTrent CarsonOct 25, 20251.0Horrible service, I was trying to be polite and ask about the pico (they were putting some in the trash) the lady working (wereing a wig serving at 7:55 for manger to note of) the lady responded with silence and a rude stare once they fixed the pico she ignored my request for a half scoop and strained instead she just put a scoop on it angrily. Not to mention she was rude in conversation and it wasn’t just for me it was like that for me and my group of 4. Chipotle fix this cuase I now I do not want to come back.
- KRkatie ricchettiOct 13, 20251.0Worst experience I had at this location. The counter tops were messy with food thrown around, I had to keep repeating myself because of the guy in the kitchen throwing around the metal containers and the guys preparing my bowl were very unwelcoming and not to mention they barely had enough food left to make my bowl full. I had to pay for this tiny amount of guac and a large bag of chips since they didn’t have any of the regular size left. I am so disappointed from this experience.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill at Saratoga and Ogden offer?
Chipotle offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads, made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the opening hours of Chipotle Mexican Grill in Downers Grove, IL?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, Chipotle provides both in-store pickup and delivery services.
How can I order food from Chipotle Mexican Grill online?
You can order online through their website at https://order.chipotle.com or via the Chipotle app available on the Apple App Store.
Where is Chipotle Mexican Grill located in Downers Grove?
The restaurant is located at 1203 Ogden Ave, Dupage, Downers Grove, IL 60515, USA.
Can I get exclusive offers and earn rewards at Chipotle Mexican Grill?
Yes, by signing up for Chipotle Rewards, you can receive exclusive offers and earn free food.
Is Chipotle Mexican Grill at Saratoga and Ogden welcoming to LGBTQ customers?
Yes, the location welcomes LGBTQ customers.
What nearby places can I visit before or after dining at Chipotle Mexican Grill?
Nearby places include Starbucks for coffee, The Baked Apple Breakfast Co. for breakfast or brunch, and Scooby's Hot Dogs for additional dining options.
Are there any nearby dental or orthodontic services close to Chipotle in Downers Grove?
Yes, nearby dental services include Premier Orthodontics & Dental Specialists, ProDental, Pro Dental, Donald J. Provenzale, and Sweet Tooth Kids Dentistry.
What transportation or automotive services are close to Chipotle Mexican Grill?
Nearby automotive-related services include A1 Auto Transport Downers Grove used car dealer and Marathon Gas station, which might be convenient for customers driving to Chipotle.