Wendy's

3.5
1239 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1200 E. Sibley Blvd, Dolton, IL
60419, United States

Hours

Reviews

3.5
1,239 reviews
5 stars
446
4 stars
229
3 stars
242
2 stars
89
1 star
233

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and dismissive towards customers.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Speed of Service

Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported.

Food Quality

Several reviews mentioned cold or old food, with some customers experiencing food that made them feel unwell.

Management Issues

There were multiple mentions of ineffective management and lack of accountability among staff, leading to a negative customer experience.
  • MR
    Michael Robinson
    Oct 30, 2025
    1.0
    Absolutely terrible. Manager is a nice guy but the staff is terrible. Bad attitudes and lazy service. My advice would be cleaning staff and hiring people who care. Would tell as many people to avoid this location.
  • LO
    Leek O
    Oct 29, 2025
    5.0
    Stopped in to use the washroom. Very appreciative of how clean it was
  • QG
    Quese Grimes
    Oct 27, 2025
    1.0
    Has to be the worst location doesn’t care about their customers never answers the phone I don’t know why when I place an order it’s always this location they’re terrible my order was cancelled for whatever reason but still took my money makes no sense
  • KP
    kim pere
    Oct 17, 2025
    1.0
    They are always so rude at the drive thru. Have an attitude when you go through drive thru and ask questions. I don’t understand the sass.
  • EK
    Ezra King
    Oct 15, 2025
    1.0
    I came to pick up a uber delivery and the cashiers in drive through and lobby are extremely rude. After waiting in line for 30 minutes I asked both woman behind the desk for my uber delivery they both looked at me and ignored me and assisted everyone around me. I honestly felt discriminated against considering I was the only light complected person there. Everyone else was being acknowledged. Other than me. I had to cancel the delivery due to unprofessionalism.

Frequently Asked Questions About Wendy's

Is Dolton, Il 1 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.