Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.8
431 reviews
5 stars
197
4 stars
99
3 stars
56
2 stars
29
1 star
50
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service and poor customer interactions, including rude staff and unresolved complaints.
Food Quality
Mixed reviews on food quality; while some enjoyed fresh and tasty items, others received cold or improperly prepared food.
Pricing Concerns
Many customers expressed dissatisfaction with high prices and unexpected fees, feeling that the value did not match the cost.
Positive Staff Interactions
Despite some negative experiences, several reviews highlighted friendly and accommodating staff, particularly under new management.
Inconsistent Experience
Overall, experiences varied widely, with some customers enjoying their visits while others vowed not to return due to multiple issues.
- KPKatie PierceDec 26, 20251.020 minute wait for food.I had to go in from the drive thru to get my food. The lady at the counter, Deb, did not ask if she can help me just made eye contact. Never said sorry. Went to check on it, the food prep guy said he did that awhile ago. Yeah you probably did and gave to someone else... She tells him needs another asap. Got it within a minute. I wonder where it came from. Someone else's order? Been sitting awhile? Hopefully my kid doesn't get sick. Still never apologized. Started to give me free ice cream coupons. I don't want that I told her. I wanted her mgr. The mgr told her she busy and can't talk to me. But will call me. Anxiously awaiting....I will be avoiding this establishment.
- TCTeagan CassellDec 6, 20254.0Our food took a bit to come out even during a generally non-busy time, but our cashier was very nice! The food was good; I only get the chicken boxes from Dairy Queen since I don't like the burgers. Fresh and hot, so it was worth the wait. Overall, I haven't had any issues with this location so I'm surprised to see it has lower stars. If you're a nice human, you'll get treated like a nice human. Be nice to the workers there! You'll have far less problems if you remain patient and kind. Also, again, it's fast food. Lower your expectations y'all!
- JTJayden TomsNov 3, 20255.0They know me there
- ABAidan BrownNov 3, 20255.0I LOVE DAIRY QUEEN. the workers are my best friends and we go there all of the time for yummy treats and meal deals. 10/10 EXPERIENCES!!
- CECoral EngleOct 30, 20254.0This place is wonderful I got a banana split and it tasted wonderful with detail the employees are super nice way nicer then dairy delight TY
Frequently Asked Questions About Dairy Queen Grill & Chill
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 1912 Lowell Park Rd, Dixon, IL 61021-9238, United States.
What are the operating hours of Dairy Queen Grill & Chill in Dixon, IL?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 9:00 PM.
What type of food does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers classic fast-food items including soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.
Does Dairy Queen Grill & Chill in Dixon have drive-thru and outdoor seating options?
Yes, this Dairy Queen location has both drive-thru service and outdoor seating available for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the restaurant is family-friendly, welcomes children, and provides amenities like booster seats and high chairs.
Can I order Dairy Queen Grill & Chill menu items online for pickup at the Dixon location?
Yes, you can place an online order for pickup through their official order URL.
Are there restrooms available for customers at Dairy Queen Grill & Chill in Dixon?
Yes, the location provides restrooms for customer convenience.
Are there any notable places near Dairy Queen Grill & Chill where I can continue my outing?
Nearby places include The Last Stop bar and restaurant for drinks, Burger King and Taco Bell for additional fast-food options, and Kelley’s Market for convenience shopping.
How can I reach Dairy Queen Grill & Chill if I'm coming from the nearby Walgreens or Exxon & Mobil gas stations?
Dairy Queen Grill & Chill is conveniently located near Walgreens and Exxon & Mobil stations, making it easy to stop for a meal or treat after refueling or shopping in Dixon.
Can I visit other services like financial or real estate offices near Dairy Queen Grill & Chill?
Yes, nearby you can find services including H&R Block for tax and financial services, Western Union money transfer, and real estate agents like Demi Becker of Heartland Realty II.