Subway

3.9
441 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local des Plaines Subway® Restaurant at 877 S Elmhurst Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
877 S Elmhurst Road, des Plaines, IL
60016, United States

Hours

Reviews

3.9
441 reviews
5 stars
251
4 stars
68
3 stars
29
2 stars
14
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and dismissive behavior from staff, leading to negative experiences.

Food Quality

Several reviews highlighted issues with food freshness and incorrect order preparation, including insufficient ingredients.

Cleanliness

The location is frequently praised for being clean and well-maintained, contributing positively to customer experiences.

Service Speed

Numerous complaints about slow service and long wait times, particularly during busy hours.

Staff Friendliness

While some staff were noted for being friendly and helpful, others were criticized for their lack of courtesy and professionalism.
  • SF
    Senan Fouad
    Sep 28, 2025
    5.0
    Very organized and clean.
  • CA
    Carm A
    Sep 2, 2025
    5.0
    They have the sweetest staff EVER! So welcoming! Really good sandwiches & please keep the pepperoni rolls FOREVER. I love them. Anyway high recommend this location! Very spacious & they have a drive through! Very cool. BUT must be kinda hard on the staff. Who knows. I like walking in, instead.
  • AA
    AffanQ Ahmad
    Aug 4, 2025
    1.0
    Got here to get my tuna sandwich after a long shift at work, Got racially profiled by a Customer and the worker who was making my sandwich. I wasn't able to video tape or record what they said. But there were very hurtful comments by both of them.
  • AA
    Anonymous
    Jun 18, 2025
    1.0
    Zero rating - I recommend getting Subway from a different location. I highly doubt owner of subway care for their customers. The two staff especially mexican lady at this location is very rude, stingy, does not know how to respectfully talk to customers and did not follow the instructions provided with my online order. I specifically requested more veggies and for the sandwich to be extra toasted at the end so the vegetables could be toasted as well. She only add very very few leaf of spinach and four thin slices of cucumber and tomatoes on a footlong sandwich. Absolutely Pathetic!!!! Not only did they ignore these instructions, but when I politely tried to explain and help them follow the order, they responded with such big attitude and disrespect tone. If you're looking for a Subway that cares about getting your order right and treats customers with courtesy, I'd suggest going elsewhere. Owner here also does not care about his customers. He is very Stingy and skimping — barely put any veggies or sauces on the sandwich. just a cold, stingy attitude with no hospitality. I have been going here for 15 yrs but after getting poor service on multiple, multiples occasions, very rude employees I am not coming here again. I like my sandwich made the way I want it—after all, I paid for it. That’s the whole point of a 'build-your-own' sandwich: you get it just the way you like it. It’s that simple, not hard to follow or understand.
  • AY
    Ares YaDamnSkippy
    Jun 9, 2025
    1.0
    Literally charged me for double meat when I don't have double meat. Ridiculous.

Frequently Asked Questions About Subway

Where is Subway in des Plaines located?

Subway is located at 877 S Elmhurst Road, des Plaines, IL 60016, US.

What types of meals does Subway des Plaines serve?

Subway serves breakfast, lunch, and dinner.