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Pizza Hut

2.8
(206 reviews)

Business Details

1387 Lee Street, Des Plaines, IL
60018, United States
(847) 768-2447

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 1387 Lee Street in Des Plaines, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
1387 Lee Street, Des Plaines, IL
60018, United States

Hours

Reviews

2.8
206 reviews
5 stars
58
4 stars
27
3 stars
22
2 stars
12
1 star
87

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported poor food quality, including undercooked pizzas, lack of toppings, and stale breadsticks.

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with several customers experiencing issues with order accuracy and management's response.

Order Accuracy

Several customers received incorrect orders, including wrong toppings and missing items, leading to frustration and dissatisfaction.

Service Speed

While some customers praised quick service, many others complained about long wait times for both pickup and delivery.
  • HB
    Huy Bui
    Feb 11, 2026
    4.0
    I pulled up to Pizza Hut with my friends like we were forming a protective council, strictly as a precaution against the mysterious vibes of the dark Chicago streets. You never know — sometimes you just need backup for a pizza run. 🍕 First thing I noticed? The door handle was looser than my uncle’s storytelling after Thanksgiving dinner. It wiggled like it had seen some things. Not exactly confidence-inspiring, but hey — it opened, and that’s what mattered. Once inside, though, things smoothed out like melted mozzarella on a fresh pie. The staff moved with the efficiency of a pit crew at a NASCAR race. Our order came out quick — no dramatic waiting, no hunger-induced despair. Just hot, cheesy redemption delivered to the table. And the pizza? Golden, bubbling, and unapologetically indulgent. The cheese stretched like it was auditioning for a slow-motion commercial, and every bite hit with that familiar, comforting punch of sauce and crust working in perfect harmony. It wasn’t life-changing, but it was exactly what it promised to be — warm, satisfying, and dependable. Loose door handle aside, it was a solid experience. Good food, fast service, and I made it out of the Chicago night victorious — full stomach, no casualties. That’s a four-star mission accomplished in my book.
  • CW
    Carolyn W
    Dec 16, 2025
    2.0
    I ordered the triple box 2 medium pizzas one topping and a desert, first pizza was thin crust, half beef, half chicken, second pizza just cheese. I asked if my one topping could be cheese, she said the pizza already come with cheese, I said yes I know I want extra cheese, she said ok. When she told me the total I asked if she was charging me for cheese she said yes because you want extra, I tried to explain to her that I just wanted my one topping to be cheese so she said ok I'll take it off. It's been many years since I've been to the Hut. This was undoubtedly the worse pizza I have ever had, hands down! Pictured one slice of each, I think when she took the cheese off, she took all of it off! We still have almost 2 pizzas left....
  • AQ
    Abdulmateen Qaisar
    Dec 7, 2025
    1.0
    Extremely poor food quality. We got the pan pizza but it was almost flat as a thin crust.
  • RK
    Rooshna Kidwai
    Nov 18, 2025
    1.0
    I placed an online order for carry out well in advance (the night before) and received a confirmation. Went in to pick up the order and was told by the manager, Steven, that there was no such order. We attempted to show him the confirmation number and he refused to even look at it. He was rude and unhelpful and did not even offer an apology, much less offer to make the order. I should have looked at the reviews beforehand. Will never visit this location again.
  • VG
    Viji GKrishnan
    Oct 10, 2025
    4.0
    Pizza was delicious

Brand Certified Facts from Pizza Hut

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Certified February 22, 2026Yext Knowledge Graph
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