Business Details
About
Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 1387 Lee Street in Des Plaines, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
2.8
204 reviews
5 stars
58
4 stars
26
3 stars
22
2 stars
12
1 star
86
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported poor food quality, including undercooked pizzas, lack of toppings, and stale breadsticks.
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with several customers experiencing significant issues with order accuracy and management's response.
Order Issues
Frequent complaints about incorrect orders, missing items, and long wait times for delivery or pickup.
Cleanliness
Some customers noted unsanitary conditions at the location, affecting their overall experience.
Mixed Experiences
While some customers praised the food and service, the majority of reviews indicated a decline in quality and service at this location.
- CWCarolyn WDec 16, 20252.0I ordered the triple box 2 medium pizzas one topping and a desert, first pizza was thin crust, half beef, half chicken, second pizza just cheese. I asked if my one topping could be cheese, she said the pizza already come with cheese, I said yes I know I want extra cheese, she said ok. When she told me the total I asked if she was charging me for cheese she said yes because you want extra, I tried to explain to her that I just wanted my one topping to be cheese so she said ok I'll take it off. It's been many years since I've been to the Hut. This was undoubtedly the worse pizza I have ever had, hands down! Pictured one slice of each, I think when she took the cheese off, she took all of it off! We still have almost 2 pizzas left....
- AQAbdulmateen QaisarDec 7, 20251.0Extremely poor food quality. We got the pan pizza but it was almost flat as a thin crust.
- RKRooshna KidwaiNov 18, 20251.0I placed an online order for carry out well in advance (the night before) and received a confirmation. Went in to pick up the order and was told by the manager, Steven, that there was no such order. We attempted to show him the confirmation number and he refused to even look at it. He was rude and unhelpful and did not even offer an apology, much less offer to make the order. I should have looked at the reviews beforehand. Will never visit this location again.
- VGViji GKrishnanOct 10, 20254.0Pizza was delicious
- AKAbdul khanAug 21, 20251.0Absolutely terrible experience at this Pizza Hut on Lee Street in Des Plaines. It was my daughter’s birthday and I had guests waiting at home. I called ahead and ordered three vegetarian pizzas—when I got home and opened the boxes, they were pepperoni pizzas instead. I went back to the store, thinking they would quickly fix the mistake. Instead, I stood there for 30 minutes because the employee didn’t know how to process a refund and had to call his manager for help. The worst part? Not a single apology. No acknowledgment for ruining the order, wasting my time, or delaying my daughter’s birthday dinner. No consideration. No remorse. Just terrible, terrible, terrible service. I’ll never be coming back.
Frequently Asked Questions About Pizza Hut
Where is the Pizza Hut located in Des Plaines, IL?
Pizza Hut is located at 1387 Lee Street, Des Plaines, IL 60018.
What are the operating hours for Pizza Hut in Des Plaines?
Pizza Hut is open from 3:00 PM to 9:00 PM Monday through Thursday, 10:30 AM to midnight on Friday and Saturday, and 10:30 AM to 10:00 PM on Sunday.
Does the Pizza Hut offer delivery and takeout services?
Yes, Pizza Hut offers delivery, in-store pickup, curbside pickup, and no-contact delivery services.
How can I order or view the menu for Pizza Hut in Des Plaines online?
You can order and view the menu online at https://www.pizzahut.com/menu and https://www.pizzahut.com/?local=60018 respectively, or through the Pizza Hut mobile app.
What type of cuisine and menu items does Pizza Hut in Des Plaines serve?
Pizza Hut serves pizza classics like Meat Lovers®, Original Stuffed Crust®, signature wings, pastas, and desserts.
Is the Pizza Hut at 1387 Lee Street wheelchair accessible?
Yes, this Pizza Hut location has wheelchair accessible entrances, parking, and restrooms.
What payment methods are accepted at Pizza Hut in Des Plaines?
Pizza Hut accepts debit cards and mobile NFC payments, and does not require cash only payments.
Can I pick up my order curbside at Pizza Hut in Des Plaines?
Yes, curbside pickup is available at this Pizza Hut location.
What notable restaurants are near Pizza Hut at 1387 Lee Street?
Nearby restaurants include Buffalo Wild Wings, Chipotle Mexican Grill, Arby's, Beacon Tap, Boston Fish Market, and another Pizza Hut location.
How can knowing nearby places help when visiting Pizza Hut on Lee Street?
Knowing nearby places like Buffalo Wild Wings or Starbucks can help you plan dining options or refreshments before or after your Pizza Hut visit, and landmarks assist with finding the location.