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Dunkin'

4.1
(277 reviews)
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Business Details

2120 Miner St, Des Plaines, IL
60016, United States
(847) 827-4278
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Des Plaines, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2120 Miner St, Des Plaines, IL
60016, United States

Hours

Reviews

4.1
277 reviews
5 stars
160
4 stars
56
3 stars
27
2 stars
8
1 star
26

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service, ranging from friendly and fast to chaotic and slow, with some instances of rude behavior from staff.

Cleanliness

Feedback indicated that the cleanliness of the location was inconsistent, with some customers noting dirty restrooms and sticky floors.

Order Accuracy

There were several complaints about incorrect orders and inconsistencies in food preparation, particularly with sandwiches and bagels.

Staff Friendliness

Many reviews highlighted the friendliness of the staff, with several customers mentioning that employees remembered their orders.

Overall Experience

While some customers had positive experiences with quick service and good coffee, others expressed frustration with long wait times and poor customer service.
  • NG
    Nicole G
    Jan 26, 2026
    5.0
    Regular here and have never had problems, they remember me and are very friendly :)
  • I6
    Illinois Reviewer 67
    Jan 6, 2026
    4.0
    Used this location several times before for sandwiches. Food is usually consistently done right, but an occasionally inconsistency (burnt, little bacon) every now and then. It's Dunkin, so you know who's running it and what service to expect. The inside and the restrooms feel dirtier than a gas station bathroom. Floors feel sticky, seats are jankity, but nobody sits and eats there.
  • MS
    Mark S
    Dec 18, 2025
    1.0
    Avoid at all costs. No drive-through. Super chaotic and slow.
  • OA
    Orlando Aburto
    Nov 7, 2025
    1.0
    When i ask for lightly toasted bagels, i expect them to be lightly toasted, not to be put in the oven with the sausage and egg to be blasted with heat. Also, they forgot my bacon, again
  • OJ
    Olivia Jackson
    Nov 2, 2021
    4.0
    I mean, it's a Dunkin Donuts nothing special. It's great good coffee delicious donuts but same old same old. 👍
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Brand Certified Facts from Dunkin'

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Certified February 22, 2026Yext Knowledge Graph
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