Dunkin'

3.0
224 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Des Plaines, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
782 W Oakton, Des Plaines, IL
60018, United States

Hours

Reviews

3.0
224 reviews
5 stars
81
4 stars
27
3 stars
15
2 stars
14
1 star
87

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional staff, with many experiences highlighting poor customer service and long wait times.

Order Accuracy

Many reviews indicated frequent issues with incorrect orders, leading to customer frustration and dissatisfaction.

Cleanliness

Some customers noted cleanliness issues within the store, contributing to an overall negative experience.

Speed of Service

A significant number of reviews mentioned slow service, particularly in the drive-thru, with long wait times reported even when few customers were present.
  • MS
    Meet Shah
    Dec 28, 2025
    1.0
    Coffee is water down. Stay away
  • CK
    Cholponai Kydyralieva
    Dec 5, 2025
    1.0
    They never make orders correctly , every time something missing, straws or sandwiches that we have to drive back or stop and go inside . Yes it’s my fault to not check it before driving away but , sometimes they tell they did put everything inside . It’s not a complaint, it’s an advice for you guys work little more better . And instead of apologizing when I waited 10 minutes in drive through again the lady hand me my sandwich without even looking at me and smashed that window . Work ethic is so low . Another employee stopped to communication at all after we asked her to remake our matcha lattes once . Thats not good too . We want to come here every morning cause it’s on our way , but now going to different dunkin location.
  • PP
    Patma
    Nov 10, 2025
    1.0
    Girl is the rudest
  • AB
    Ann B
    Nov 1, 2025
    5.0
    I visited this location on a Saturday morning. Karla was so friendly, made my drink perfect, and her attitude definitely brightened my day. Thank you Karla!
  • AK
    Arnat Kbd
    Aug 23, 2025
    1.0
    Rude and disrespectful

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Des Plaines, IL?

Dunkin' in Des Plaines is open daily from 3:30 AM to 9:00 PM.

Does Dunkin' in Des Plaines offer delivery and pickup services?

Yes, this location offers both delivery and curbside pickup services for your convenience.