Brand Certified
Dunkin'
3.0(229 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
782 W Oakton, Des Plaines, IL
60018, United States
Certified by Dunkin' • Feb 22, 2026
(847) 290-0752
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Des Plaines, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.0
229 reviews
5 stars
83
4 stars
27
3 stars
15
2 stars
15
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with many customers experiencing poor service and negative interactions.
Order Accuracy
Many customers reported frequent issues with incorrect orders, leading to frustration and dissatisfaction.
Speed of Service
Customers consistently noted slow service times, particularly in the drive-thru, with long waits even when few customers were present.
Cleanliness and Hygiene
Some reviews mentioned concerns about cleanliness and hygiene practices among staff, impacting the overall experience.
Mixed Experiences
While some customers praised specific employees and the quality of food, the overall sentiment leaned heavily towards dissatisfaction.
- JVJosefina VFeb 11, 20261.0Date 2/10/26 @7:10am Try to order a bagel with cream cheese gave a coupon. Was told they were having issues with the coupons that the coupon I gave was expired and I needed to bring New coupon that was just sent home. First of all she needs to calm down with attitude she could’ve promo if they had issues with coupon.The coupon was not expired clearly exp. 2/21/26.She kept the coupon which I left. Didn’t grab my bagel for 1.99 will never go to the Dunkin’ Donuts again. The girl seemed that she was unhappy working there with an attitude.
- FFFitness2transformFeb 10, 20261.0Try to order a bagel with cream cheese gave a coupon. Was told they were having issues with the coupons that the coupon I gave was expired and I needed to bring New coupon that was just sent home. The coupon was not expired clearly exp. 2/21/26.She kept the coupon which I left. Didn’t grab my bagel for 1.99 will never go to the Dunkin’ Donuts again. The girl seemed that she was unhappy working there with an attitude.
- DLDavid LombardiFeb 8, 20262.0Got a coupon booklet in the mail that listed this location as an eligible location for redemption. I was in the area so I went slightly out of my way to go here to save a couple bucks. Coupon wouldn’t scan and manager just said “yeah these aren’t scanning, we told our supervisor already” or something of that ilk. Maybe just honor the coupon and give me a free coffee with purchase like it offers. The donut selection was also slim and they mostly tasted stale. Just go to another location.
- MMMatilda MendozaJan 21, 20265.0When I stop by this location it’s never a miss. I usually go in the mornings and the employees always deliver good customer service. I went this morning and ordered a medium iced brown shaken espresso. Received a large instead, i’m not complaining. The upgrade saved my life today. THANK YOU!
- MSMeet ShahDec 28, 20251.0Coffee is water down. Stay away
Frequently Asked Questions About Dunkin'
What are the regular operating hours of Dunkin' in Des Plaines, IL?
Dunkin' in Des Plaines is open daily from 3:30 AM to 9:00 PM.
Does Dunkin' in Des Plaines offer delivery and pickup services?
Yes, this location offers both delivery and curbside pickup services for your convenience.
What special holiday drinks are available at Dunkin' this season?
You can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher from our holiday menu.
Can I order Dunkin' products through a mobile app?
Yes, you can order your favorite Dunkin' items through the Dunkin' mobile app available on both Apple App Store and Google Play.
Does this Dunkin' location have a drive-thru service?
Yes, the Des Plaines Dunkin' location features a drive-thru for quick and easy service.
What kinds of meals does Dunkin' serve?
Dunkin' offers breakfast, lunch, and brunch options including coffee, espresso, breakfast sandwiches, and donuts.
Is the Dunkin' in Des Plaines family-friendly and welcoming to children?
Yes, this location welcomes families and children and provides a comfortable environment for all.
What are some nearby dining options close to Dunkin' in Des Plaines?
Nearby dining options include Las Asadas Fresh Mexican Grill Taqueria, Sofia Grill (Bulgarian cuisine), Los Tamales Oaxaquenos, and Manzo’s Banquets and Catering offering Italian food.
Are there any convenient stores or gas stations near Dunkin' in Des Plaines?
Yes, Bucky's Convenience Store, Casey’s General Store, Mobil, and Exxon gas stations are all close by for your convenience.
What nearby services could customers visit before or after their stop at Dunkin'?
Customers can visit nearby services such as Good Foot Spa for wellness, Des Plaines Eye Care Center for optometry needs, or Emery Physical Therapy for rehabilitation along with enjoying the nearby restaurants and shops.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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