Business Details
About
Mexican Restaurant
Chipotle Des Plaines is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.0
130 reviews
5 stars
52
4 stars
7
3 stars
9
2 stars
11
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some customers praised friendly staff while others reported rudeness and poor service.
Food Quality
Many customers experienced issues with food quality, including expired items, cold food, and food poisoning.
Portion Sizes
Numerous reviews highlighted consistently small portion sizes, with many customers feeling shortchanged compared to other locations.
Cleanliness
Several reviews mentioned dirty tables and unclean conditions, impacting the overall dining experience.
Order Accuracy
A significant number of customers reported issues with incorrect orders and missing items, particularly with online and mobile orders.
- FGFaby Garcia5 days ago1.0Today I visited the location and ordered two burritos on the asada plate. I left with a double charge for meat that I hadn't ordered. I didn't realize until I checked my receipt that I had been overcharged on one of the dishes. I took my time to go and claim the extra charge that I never asked for. Note: I've noticed that when you order extra, they mark the plate or put a token on it or something like that, and in my case, the plates weren't even marked. The proof is in the photos, and they didn't want to refund me for the extra charge because I had to return the food.
- OFOmar FrancoNov 7, 20255.0Amazing customer service!
- ISIsaiah SpradlinNov 7, 20255.0Fantastic service, the people here always seem to be having fun while making my food!
- TDThinh DinhNov 3, 20251.0The staff are lazy and rude. The food is terrible which I can't understand how they mess it up. I live 3 mins away and rather drive to the one near Target. Can't wait to see what the building will becomes next.
- JDJohn DeignanOct 27, 20253.0My nephew really enjoys chipotle so we stopped in for lunch. Personally as a whole I find it kind of bland and need to add my own hot sauces.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Des Plaines offer?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced, wholesome ingredients.
What are the opening hours of Chipotle Mexican Grill at 1361 Lee St, Des Plaines?
Chipotle Mexican Grill in Des Plaines is open daily from 10:30 AM to 11:00 PM.
How can I order food from Chipotle Mexican Grill in Des Plaines online?
You can order online through Chipotle's official app or their website at https://order.chipotle.com/.
Does Chipotle Mexican Grill in Des Plaines have a rewards program?
Yes, Chipotle offers Chipotle Rewards where customers can earn free food and get exclusive offers by signing up.
How can I contact Chipotle Mexican Grill in Des Plaines via phone or email?
You can call them at +1 224-354-2558 or email at IL.5017.DesPlaines@chipotle.com.
What social media platforms is Chipotle Mexican Grill active on?
Chipotle is active on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube.
What nearby restaurants can I visit around Chipotle Mexican Grill in Des Plaines?
Nearby restaurants include Pizza Hut, Buffalo Wild Wings, Arby's, and Boston Fish Market, offering a variety of dining options.
Are there any automotive services near Chipotle Mexican Grill in Des Plaines?
Yes, nearby automotive services include Valvoline Instant Oil Change, Oil Express, Firestone Complete Auto Care, Speedy Shine Car Wash, and WashU CarWash.
Where can I find grocery stores near Chipotle Mexican Grill in Des Plaines?
ALDI USA is a nearby grocery and supermarket where you can shop before or after your meal at Chipotle.
What other services and shops are close to Chipotle Mexican Grill in Des Plaines?
Nearby services include Sherwin-Williams (hardware store), UPS Access Point location (shipping center), Nail Bliss (beauty salon), and Susan Palkovic - State Farm Insurance agency.