Customers frequently reported rude staff and poor customer service experiences, particularly during phone interactions.
Food Quality
While many praised the pizza and wings, several customers experienced issues with food quality, including complaints about hair in food and food poisoning.
Delivery Problems
Numerous reviews highlighted significant delays in delivery times, with some orders arriving cold or incorrect.
Positive Experiences
Despite the complaints, many customers expressed satisfaction with the food quality and praised the late-night service, indicating a loyal customer base.
MJ
Michelle Jones
2 days ago
4.0
Ordered Calzone, each topping is $1, great price!! Fresh ingredients, ordered with spinach and mushrooms, extra cheese. A little doughy on inside, but still had great flavor and portions, would order again. I've had their Beef roll with Aus Jus and added hot giardenera which was very tasty as well. Parking lot is a bit tight, carry out only. Staff was pleasant and helpful.
SF
Sly fox
5 days ago
5.0
Great food better with coupons look for in the mail
KD
Kiki Dani
Feb 21, 2026
1.0
Vinny's used to be one of my go to spots, and I always had a good experience there. Lately, though, the girl who answers the calls has been pretty rude and comes across with what feels like a forced American accent that sounds insincere. I am not asking for a fake smile or over the top friendliness. Just basic respect and courtesy.
FF
Frederick
Feb 18, 2026
5.0
Made order got exactly what I ordered, extra cheese got extra cheese and all 4 other toppings all over. Beautiful pizza tastes fanominal!!!! Most places extra cheese you don't get. But perfect extra cheese all toppings in evert bite. So happy taste buds are!
TL
Tanya Libby
Feb 8, 2026
1.0
Placed an order for food delivery at 6 o’clock due to it being a Super Bowl Sunday. Place this order at 11 o’clock to give them plenty of time to plan. Besides the cocky little people on the phone it is now almost 7 o’clock and they still can’t tell me when my pizzas will be here for my teenagers’s party. if you want something reliable, don’t call here
Vinny's Pizza is located at 221 W Lincoln Hwy, Dekalb, IL 60115, USA.
What types of food does Vinny's Pizza offer?
Vinny's Pizza offers a variety of dishes including appetizers, pizza, pasta, sandwiches, salads, desserts, and specials.
What are the opening hours of Vinny's Pizza?
Vinny's Pizza is open daily from 10:30 AM. Monday through Wednesday, and Sunday closing time is 2:00 AM, while Thursday through Saturday they close at 3:00 AM.
Which payment methods are accepted at Vinny's Pizza?
Vinny's Pizza accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
How can I contact Vinny's Pizza for orders or inquiries?
You can contact Vinny's Pizza by phone at +1 815-787-6200 or email at vinnyspizzadekalb@gmail.com.
Does Vinny's Pizza provide a menu online?
Yes, you can view Vinny's Pizza menu online at https://eatstreet.com/dekalb-il/restaurants/vinnys-pizza-dekalb.
What languages does Vinny's Pizza accommodate?
Vinny's Pizza accommodates customers in English and Spanish.
Are there other pizza restaurants near Vinny's Pizza?
Yes, nearby pizza options include Vinny's Franchising, Papa John's Pizza of DeKalb, Pizza Pro's, Rosati's Pizza, Pizza Villa, and JB's World Famous Pizza.
Is there a convenient gas station close to Vinny's Pizza?
Yes, there are several nearby gas stations such as Marathon Gas, Shell, and Mobil for your convenience.
What nearby attractions can I visit before or after dining at Vinny's Pizza?
Nearby attractions include East Lagoon park and Northern Illinois University, both great places to visit when you're in the area.
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