Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were reported as rude and dismissive.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer frustration.
Food Quality
Inconsistent food quality; some customers reported fresh and hot food, while others received cold or improperly cooked items.
Cleanliness
Concerns raised about cleanliness, including reports of flies and unsanitary conditions.
Speed of Service
Service speed varies significantly, with reports of long wait times, especially during late-night hours.
MM
Marcus Montgomery
5 days ago
1.0
Went to the drive-thru and after 5 minute wait and having to pull up to the window to give my order I gave the girl the app code for $6 value meal. She apologized and said she was washing her hands and that was why it was such a long wait. Pulled to the second window where the guy tried to give me a different order than what I ordered. I told him was the $6 value meal and he gave me the bag and then replied Coke zero? I said no, Dr pepper? Upon arriving home, I have a Coke Zero, fish sandwich and 4 cold but burnt chicken nuggets with no bbq sauce. When you call the store and then it goes to a fast busy signal. Crazy...I NEVER USE THE EAST SIDE LOCATION because there is ALWAYS an issue
JP
Jim Petrov
Nov 9, 2025
4.0
The quality of the breakfast burritos is surprisingly good - I mean, it isn't a "burrito" in the traditional sense, it is more like a breakfast taco, - and I've eaten a healthy share of breakfast tacos, - but these are pretty good. The serving personnel forgot to include a few hashbrowns, but the mistake was easily corrected. The food is moderately priced: a small meal for 2 is $8.00, - and the quality is good. Thumbs up!
JM
John jr Miller
Oct 21, 2025
5.0
A guy almost hit me while I was walking in and honked at me "I said I had the right of way mother (flower)" and followed me in the store and the two managers heard us yelling and took action fast and even walked with me out the store to make sure I would be safe 10/10 just for those two I do not know his or hers name but they need a raise they literally protected the locals thank you very much to the three employees I talked to. there was a girl I talked to when I walked in and I had to grap her attention because of the situation outside. thank you three so much I wish I had their names (update) Earisol aimulfo alma the real heros each one went above and behind to stop and make sure their customers was safe
QQ
Qwestion
Oct 9, 2025
1.0
The lil ole black lady with hi-vise vest has the worst customer service I’ve witnessed at a McDonald’s. She was rude to everyone she took an order to. Someone was wanting a receipt as the kiosk failed to give it. And she yelled at them to sit down. Who does that?
I’m surprised there hasn’t been work place violence with the way they treat their customers
What are the operating hours of McDonald's in Dekalb, IL?
McDonald's in Dekalb, IL is open 24 hours a day, 7 days a week, with continuous service from 00:00 to 23:59 every day.
Does McDonald's offer drive-thru service at this location?
Yes, the Dekalb McDonald's location has a drive-thru that operates 24/7, matching the restaurant's hours.
Can I order delivery from McDonald's in Dekalb, and what services are available?
Yes, you can order delivery 24/7 via the McDonald's official delivery link or mobile apps. Services include curbside pickup, delivery, same-day delivery, and no-contact delivery.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa for payment.
Where can I find the full menu for this McDonald's location?
You can view the full McDonald's menu online at https://www.mcdonalds.com/us/en-us/full-menu.html.
How can I earn rewards or get mobile offers at McDonald's Dekalb?
You can join MyMcDonald's Rewards to earn points for free food and access mobile offers via the McDonald's app and website.
Which nearby places might be of interest before or after visiting McDonald's?
Nearby, you can visit NAPA Auto Parts for automotive needs, 1889 Products for flowers and gifts, or This & That Collectibles for vintage shopping. These make great stops for errands or browsing.
Is there a nearby transit option to get to McDonald's in Dekalb?
Yes, the DeKalb train station is close by, making it convenient for customers using public transportation to reach McDonald's.
What entertainment or dining options are near McDonald's in Dekalb?
Nearby you can enjoy dining and drinks at Local Yokel Karaoke, KJ's Bar and Grill, or try Rosati's Pizza. These venues offer great options if you're planning a night out before or after McDonald's.
Does McDonald's Dekalb offer WiFi for customers?
Yes, the Dekalb McDonald's offers WiFi service to guests to stay connected during their visit.