McDonald's

3.3
1256 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
545 E Lincoln Hwy, Dekalb, IL
60115, United States

Hours

Reviews

3.3
1,256 reviews
5 stars
391
4 stars
258
3 stars
215
2 stars
118
1 star
274

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for their helpfulness, while others were reported as rude and dismissive.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Food Quality

Inconsistent food quality; some customers reported fresh and hot food, while others received cold or improperly cooked items.

Cleanliness

Concerns raised about cleanliness, including reports of flies and unsanitary conditions.

Speed of Service

Service speed varies significantly, with reports of long wait times, especially during late-night hours.
  • MM
    Marcus Montgomery
    5 days ago
    1.0
    Went to the drive-thru and after 5 minute wait and having to pull up to the window to give my order I gave the girl the app code for $6 value meal. She apologized and said she was washing her hands and that was why it was such a long wait. Pulled to the second window where the guy tried to give me a different order than what I ordered. I told him was the $6 value meal and he gave me the bag and then replied Coke zero? I said no, Dr pepper? Upon arriving home, I have a Coke Zero, fish sandwich and 4 cold but burnt chicken nuggets with no bbq sauce. When you call the store and then it goes to a fast busy signal. Crazy...I NEVER USE THE EAST SIDE LOCATION because there is ALWAYS an issue
  • JP
    Jim Petrov
    Nov 9, 2025
    4.0
    The quality of the breakfast burritos is surprisingly good - I mean, it isn't a "burrito" in the traditional sense, it is more like a breakfast taco, - and I've eaten a healthy share of breakfast tacos, - but these are pretty good. The serving personnel forgot to include a few hashbrowns, but the mistake was easily corrected. The food is moderately priced: a small meal for 2 is $8.00, - and the quality is good. Thumbs up!
  • JM
    John jr Miller
    Oct 21, 2025
    5.0
    A guy almost hit me while I was walking in and honked at me "I said I had the right of way mother (flower)" and followed me in the store and the two managers heard us yelling and took action fast and even walked with me out the store to make sure I would be safe 10/10 just for those two I do not know his or hers name but they need a raise they literally protected the locals thank you very much to the three employees I talked to. there was a girl I talked to when I walked in and I had to grap her attention because of the situation outside. thank you three so much I wish I had their names (update) Earisol aimulfo alma the real heros each one went above and behind to stop and make sure their customers was safe
  • QQ
    Qwestion
    Oct 9, 2025
    1.0
    The lil ole black lady with hi-vise vest has the worst customer service I’ve witnessed at a McDonald’s. She was rude to everyone she took an order to. Someone was wanting a receipt as the kiosk failed to give it. And she yelled at them to sit down. Who does that? I’m surprised there hasn’t been work place violence with the way they treat their customers
  • PO
    Patrick Ostrom
    Oct 3, 2025
    3.0
    Typical Micky Dee's clean inside! Average!

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Dekalb, IL?

McDonald's in Dekalb, IL is open 24 hours a day, 7 days a week, with continuous service from 00:00 to 23:59 every day.

Does McDonald's offer drive-thru service at this location?

Yes, the Dekalb McDonald's location has a drive-thru that operates 24/7, matching the restaurant's hours.