Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,200 reviews
5 stars
372
4 stars
232
3 stars
219
2 stars
107
1 star
270
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Customers frequently reported issues with incorrect orders and missing items, leading to frustration.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including flies and bugs in food, contributing to a negative dining experience.
Customer Service
Staff attitudes varied significantly, with many customers experiencing rudeness and lack of assistance, while a few noted exceptional service from individual employees.
Wait Times
Long wait times in both drive-thru and in-store were commonly mentioned, with some customers waiting over 30 minutes for their orders.
Food Quality
Inconsistent food quality was reported, with some customers receiving cold or poorly prepared items, while others noted fresh food on occasion.
- DHDevin HoffmanNov 17, 20251.0I wish I could leave 0 stars. How can you not give the Frez any sauce with his nuggets. It’s quite literally the most disrespectful thing you could do to someone especially the Frez. Their employees never do their job right and something is always missing from my order.
- SHShenequia HamiltonNov 16, 20251.0Now I’ve lived in Dekalb for 3 almost 4 years and every single time I’ve went to this McDonald my order is either wrong or completely missing key components. Today admittedly I am having a bad day, instead of cooking I decided to stop and grab something, get my order and go home. Get home and take my burger out the bag it clearly says NO ONIONS, I unwrapped my burger to find ONIONS now that sent me. So I go all the way back up there talk to a manager annd tell him I would like my entire order remade fresh because now it’s not even hot food anymore and yes he was very helpful and took care of my order. I thanked him and left! HOWEVER, I then get home just to open my NEW burger and it’s old like as if it had been sitting there since I ordered it the first time!!!!!! My kids will hate me but I promise to never spend my hard earned money in a place that doesn’t give a damn. I’m pissed because now I have to go spend more money to get myself something else to eat. LONG STORY SHORT ALWAYS CHECK YOUR ORDER I DONT CARE IF YOU IN A HURRY, THEY RUSHING YOU, CAR HONKING BEHIND YOU……. IDC CHECK YOUR ORDER WHEN YOU GO HERE TO THIS SPECIFIC LOCATION!!
- KSKathryn SimmonsNov 13, 20255.0I love this specific McDonalds. First of all, the staf is super friendly, never had I have a problem with them. Second of all, the fries are always hot and crisp, not soggy like in other locations.
- NJNeal Heard JrNov 8, 20255.0They have good service and a play place for the kiddos.
- DJDan JenderOct 17, 20251.0Not a single employee could explain what the 10 cent extra charge is on a $6 mcdouble meal is not even the manager.
Frequently Asked Questions About McDonald's
What are the operating hours of this McDonald's location?
This McDonald's in Dekalb, IL is open 24 hours a day, 7 days a week, including drive-through service.
Does this McDonald's offer delivery and pickup services?
Yes, they offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order food from this McDonald's online?
You can order online through their delivery URL or via the McDonald's App available on iOS and Android platforms.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services and amenities does this McDonald's provide?
This location offers drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Is there a drive-thru available at this McDonald's?
Yes, this McDonald's has a drive-thru open 24/7.
What attractions are near this McDonald's in Dekalb that I can visit before or after dining?
Nearby attractions include NIU Physics campus building for students and visitors, and the Affinity for Gaming store for entertainment enthusiasts.
Are there convenient places nearby for a haircut or beauty services when visiting McDonald's?
Yes, Odeon Family Hair Salon and University City Barber Shop are nearby if you'd like to combine your visit with grooming services.
What other dining options are available close to this McDonald's?
Nearby dining options include Pizza Hut, Teresa's Bakery, The Huddle Restaurant, The Junction Eating Place, and various Asian and Middle Eastern restaurants like Yen Ching and HalalPros.
Does this McDonald's location participate in any rewards program?
Yes, you can earn points for free food through MyMcDonald's Rewards program.