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Jimmy John's

3.6
(216 reviews)

Business Details

850 Pappas Dr, DeKalb, IL
60115, United States
(815) 756-6004
https://locations.jimmyjohns.com/il/dekalb/sandwiches-24.html

About

Sandwich Restaurant

Location

Jimmy John's
850 Pappas Dr, DeKalb, IL
60115, United States

Hours

Reviews

3.6
216 reviews
5 stars
97
4 stars
35
3 stars
26
2 stars
15
1 star
43

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Customers frequently reported slow delivery times, with some orders taking over an hour, and issues with missing items.

Customer Service

Mixed feedback on customer service; while some employees were praised for their friendliness, others were criticized for rudeness and lack of attentiveness.

Food Quality

Food quality was generally appreciated, but there were complaints about incorrect orders and unsatisfactory food handling.

Operational Problems

Several reviews mentioned operational issues, including being out of key ingredients and inconsistent hours of operation.
  • JP
    Jay Jay Jet Plane
    3 days ago
    1.0
    Ordering $37 worth of food to be told they don’t take $50 notes and was was told to go to different company for change. I said it’s okay I’ll just order from another location and said have a good night. Short hefty lady with glasses and red shirt proceeds to laugh as I’m walking away and says “like we care if we lose out”. I’m writing this from a different jimmy johns location twenty minutes away where they don’t have a policy against giving out $13 in change. That lady at this location needs to keep her comments to herself or atleast wait till the customer is outside the building and to also read up on company policy and not make up her own since she is only an Employee not the owner
  • SF
    Sly fox
    3 days ago
    1.0
    Was loud and cold in there had to move seats cause a/c
  • JK
    Joanna Kenyon
    Feb 13, 2026
    2.0
    I ordered delivery through the app. I work at a school where you able to be buzzed in to an atrium to drop off food with the front office. The driver just left the food outside of the building and didn't even try to be buzzed in. Someone could have taken my food. Also, once I went outside to grab my food, I found that my turkey sandwich was wet on the ends of each side. Horrible experience. Maybe I'll just order Panera next time.
  • WW
    Warren
    Feb 8, 2026
    1.0
    Hoorah for the lame people that work on the weekends!! So if I come in for pickup, I can get whatever I want. If I want that same order delivered, you can’t get the extra sauce or crispy onions on the side NOR can I get it cut in half and they basically told me I have no rights as a customer to certain things unless I come in for a pickup. What a crock of crap! I’ve never EVER been charged for extra sauce and crispy onions on the side from any other location These weekend employees don’t CARE AT ALLL ABOUT THE CUSTOMER
  • MK
    MacKenzie Kustes
    Jan 20, 2026
    5.0
    Young lady in the drive thru was super kind! Best service I’ve received from this Jimmy John’s!! Please if you know who was working drive thru 1/20 dinner hours give her a shout out!

Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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