Chipotle Dekalb NIU is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported rude or impatient staff, leading to negative experiences.
Food Quality
There are frequent complaints about small portion sizes, food not being fresh, and inconsistent quality.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and floors.
Order Accuracy
Numerous customers experienced issues with incorrect orders and missing items.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service during their visits.
AT
Ak Tov
5 days ago
1.0
Terrible service!
EB
Edgardo Betancourt
Nov 4, 2025
5.0
Great service and food
MK
Michael K.
Oct 28, 2025
4.0
Decent place. Staff worker at the register was impatient and rude. Overall good food.
KK
Karen
Oct 16, 2025
1.0
This chipotle was a total dump! Not friendly, not a clean table to sit down at, they were out of shredded cheese, scraping the bottom of bins to fill our bowls & the pop machine was out.
NC
Nate Calderon
Oct 8, 2025
5.0
When I had an issue with a previous order, I brought up the issue with staff the next time I went, and they went above and beyond to make things right. Awesome job all around