Tropical Smoothie Cafe

Reviews

• TT

  Tenisha

  Oct 16, 2025
  5.0
  I've come to this location frequently because the food is good and the smoothies are delicious. The staff I've seen are always friendly and the environment is clean.
• RY

  Richard Yasay

  Sep 25, 2025
  1.0
  Came in store to place an order. As the employee is working on my order, he gets a phone call from someone in a hurry wanting to make an order. Then proceeds to tell me that he’s going to make the order for the person on the phone because he’s in a hurry then will finish up my order. The customer on the phone can wait I am literally in your store and already ordered and have been waiting 5 minutes. Worst part, the person on the phone didn’t even come in before the employee got back to my order and before I left. Terrible customer service.
• DT

  Delphine Turco

  Sep 20, 2025
  1.0
  I’m only reviewing the service, as we didn’t dine in, just ordered two smoothies to go. Unfortunately, we ended up waiting nearly 50 minutes for those two smoothies. While the drinks were okay, the overall experience was frustrating. The two women behind the counter appeared busy, but there was no sense of urgency or customer care. When we inquired about the long wait, we were met with snarky, sarcastic comments rather than an apology or explanation. At one point, a customer mentioned a soccer game, which prompted one of the employees to loudly and mockingly say, “Soccer game, of course, of course”, completely unprofessional and unnecessary. I understand that restaurants and cafes can get overwhelmed, especially during busy times, but a little courtesy and communication go a long way. A simple acknowledgment of the delay or a sincere apology would have made a huge difference. Instead, we watched one man leave without his paid drink after waiting 30 minutes because he simply couldn’t wait any longer. I hope management addresses this issue especially when the wait is this long for a simple to-go order.
• DS

  Daria S

  Sep 15, 2025
  1.0
  Stopped for a quick lunch with my daughter on a Sunday and unfortunately had a disappointing experience at the Deerfield Tropical Café. I ordered a Detox Island Green smoothie and my daughter had a mango smoothie with a chipotle sandwich, requesting mozzarella instead of pepper jack. While waiting, we used the bathroom but couldn’t flush because the toilet was broken. I immediately let the staff know, but there was no acknowledgment or concern. When I tried my smoothie, it tasted like watered-down green ice. I politely asked if that was normal, but the staff member mumbled “Give me a minute” and walked away. The second attempt was slightly better but still overly icy. Things got worse when my daughter bit into her sandwich and found pepper jack instead of the mozzarella we had requested. We went back to show the staff, and although the cashier confirmed our order was correct, the cook said there were “no instructions” to leave off pepper jack. While waiting for the replacement, I noticed the trash can by the entrance had no liner and was left wide open. Later, a staff member told us they were understaffed, which is why handling a simple cheese substitution was “too challenging.” At that time, there was only one table of four in the café and no to-go orders, so the explanation didn’t really add up. To their credit, they did eventually remake the sandwich and gave us two cards for free smoothies. Still, the overall experience fell far short of what hospitality should be. A café is not just about handing over food—it’s part of the hospitality industry, where the bare minimum is making eye contact, acknowledging customers, and communicating clearly. Sadly, even that minimum didn’t exist here.
• MT

  Michael Taflove

  Sep 11, 2025
  5.0
  Jason was awesome!!!! So friendly and helpful and the smoothies were epic!!!!!!

Frequently Asked Questions About Tropical Smoothie Cafe