Panera Bread

4.0
433 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Deerfield is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
385 Lake Cook Road, Deerfield, IL
60015, United States

Hours

Reviews

4.0
433 reviews
5 stars
231
4 stars
95
3 stars
44
2 stars
22
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, leading to a negative customer experience.

Food Quality

While some customers praised the food, others reported declining quality and portion sizes, with specific complaints about salads and sandwiches.

Cleanliness

Several customers noted cleanliness issues, particularly with tables and restrooms, impacting their overall experience.

Order Accuracy

Multiple reviews mentioned frequent mistakes with orders, including missing items and incorrect modifications.

Positive Experiences

Despite the negative feedback, some customers had positive experiences, praising the food and service at this location.
  • MS
    Meghan Seward
    Nov 10, 2025
    1.0
    I ordered a bread bowl I took one bite and basically, all the soup was gone. There was quite literally maybe 3 tablespoons of soup in the bowl because they didn’t hollow out the bread. Not to mention the bread was very cold like it had just come out of the fridge I went and spoke to a staff member who told me that they put a ladle of soup in there and that’s all they put in the bread bowls I told him I don’t think that it was a little full since I’ve taken a bite and it’s almost gone. He refused to do anything for me. Won’t be going back. They also had a line to the door and no one was helping the woman at the register.
  • JL
    jackie len
    Nov 4, 2025
    2.0
    I tried to use their coupons and the manager and sales person did not know how to use/enter on their computer. Very frustrating. I did not have time to wait. Coupons work on the app just fine, except I forgot my password bc I don't log in often. Poor service.
  • OS
    Oji Sk
    Nov 1, 2025
    1.0
    Please don’t choose this location. Staff was very rude and unprofessional. Even I asked it politely. I was literally told to throw away my food. How can you tell that to a costumer. I am sorry not coming here.
  • SM
    Sandi M
    Nov 1, 2025
    5.0
    I have gone to many different Panera's and this one is by far the best. Service, food, and the manager was over the top accommodating. I had to change the pick up date and he step right up and took care of it. Couldn't be happier, will use them again!!!!
  • SC
    Suzanne Castle
    Oct 10, 2025
    1.0
    I frequently visit this location for a coffee and pastry. However, the other day I went to purchase my usual order when I was met with rude customer service. I gave the staff cash money in her hand and she place the change on the counter away from me. I asked her, about not giving me my change in my hand as I gave it to her in her hand. She proceeded to say that she always does it but I watched her with the customer in front of me being given cash in his hand. I asked to speak with the manager and she tried to offer me something for free. I don’t want anything free. I just want good customer service. Then the district manager spoke with me about the incident and he had the nerve to say that she didn’t mean anything by it. How do you know what she meant? He can’t know. But I know what she meant by it. I told them that I would never return to this location and I’m reporting them.

Frequently Asked Questions About Panera Bread

Does Panera Bread Deerfield accept reservations?

No, Panera Bread Deerfield does not accept reservations.

What are the operating hours of Panera Bread Deerfield?

Panera Bread Deerfield is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 6:00 AM to 8:00 PM, and Sunday from 7:00 AM to 8:00 PM.