Wendy's

3.6
1297 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
102 W. Pershing Road, Decatur, IL
62526, United States

Hours

Reviews

3.6
1,297 reviews
5 stars
511
4 stars
296
3 stars
189
2 stars
104
1 star
197

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with long wait times at both the drive-thru and counter.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

There were mixed reviews on food quality, with several customers receiving cold or poorly prepared meals.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Customer Service

While some staff were praised for their friendliness and efficiency, others were criticized for poor service and lack of professionalism.
  • SK
    Shanon Kalb
    Nov 30, 2025
    5.0
    Good food
  • KR
    Kelly Ragsdale
    Nov 22, 2025
    1.0
    We ordered food at 12:45 pm. Finally got it at 1:00, and I immediately took the burgers back up to the counter because they were stone cold and made wrong. Didn’t get our replacements until 1:30. I watched people walk in, order, pay, eat, and leave before they decided to replace the burgers. I understand they had a lunch rush but that was ridiculous.
  • PO
    padric olaughlin
    Oct 29, 2025
    3.0
    Has really gone down hill
  • KP
    Krishawn Price
    Oct 18, 2025
    2.0
    They took 10 minutes and still got the order wrong I only order 2 things btw
  • KG
    Kevin Glidden
    Oct 7, 2025
    2.0
    We stopped in for lunch. The service was extremely slow. Food was cold for the long wait, why? They need a separate mobile order and front counter service. The one person taking orders, putting orders together, and doing mobile orders was just not efficient. If I order a burger I would like the meat cooked and hot, the meat was as cold as my tomatoes and lettuse. My drink was excellent oh yes I got that myself.....

Frequently Asked Questions About Wendy's

Is 102 W. Pershing Road Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's at 102 W. Pershing Road in Decatur, IL currently open?

Yes, this Wendy's location is open and committed to serving customers every day.