Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
1,293 reviews
5 stars
507
4 stars
297
3 stars
190
2 stars
103
1 star
196
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, with long wait times at both the drive-thru and counter.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Several customers noted that the food was often cold, stale, or not prepared properly, leading to dissatisfaction.
Staff Attitude
While some staff were praised for their friendliness, others were criticized for poor customer service and lack of professionalism.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.
- POpadric olaughlinOct 29, 20253.0Has really gone down hill
- TFTRU FLOOct 24, 20255.0Nicest fast food staff have had in years, fresh good food. The Friday afternoon staff deserve raises! Best Wendy’s in years all around
- KPKrishawn PriceOct 18, 20252.0They took 10 minutes and still got the order wrong I only order 2 things btw
- KGKevin GliddenOct 7, 20252.0We stopped in for lunch. The service was extremely slow. Food was cold for the long wait, why? They need a separate mobile order and front counter service. The one person taking orders, putting orders together, and doing mobile orders was just not efficient. If I order a burger I would like the meat cooked and hot, the meat was as cold as my tomatoes and lettuse. My drink was excellent oh yes I got that myself.....
- HHHonestReviews100Sep 25, 20251.0Slowest Wendys I have ever been to! Get rid of this crew and start from scratch before they ruin your business! Prepare to wait at least 10-15 mins and thats with only one car in front of you, add 5 more mins per car ahead of you, this place is a joke! 3rd try Ive given them. I wont be returning
Frequently Asked Questions About Wendy's
Is 102 W. Pershing Road Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Decatur, IL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Decatur, IL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (217) 872-6442.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 102 W. Pershing Road Wendy’s serve breakfast?
Yes, this Wendy’s location in Decatur, IL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's at 102 W. Pershing Road in Decatur, IL currently open?
Yes, this Wendy's location is open and committed to serving customers every day.
What are the drive-thru hours for the Wendy's at 102 W. Pershing Road?
The drive-thru is open every day from 6:00 AM until 2:00 AM.
Does this Wendy's location offer breakfast?
Yes, breakfast is served with options like combos, croissants, biscuits, sandwiches, coffee, and sides.
Can I order Wendy's food online or through a mobile app?
Yes, you can order online at order.wendys.com or via the Wendy's mobile app available in the app store.
What payment methods are accepted at this Wendy's?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact the 102 W. Pershing Road Wendy's location?
You can contact them directly at (217) 872-6442, use the Customer Care Live Chat on Wendy's contact page, call 888-624-8140, or complete the customer satisfaction survey with your receipt details.
Are there nearby fast food or restaurant options close to Wendy's at 102 W. Pershing Road?
Yes, nearby fast food options include McDonald's and Subway, along with Papa John's Pizza, offering you variety if you want a different meal choice.
Which automotive services are available near this Wendy's location?
Nearby you'll find Miles Chevrolet for car sales and brake service, Take 5 Oil Change for maintenance, and Marathon Gas stations for fueling up your vehicle.
Are there any hotels nearby where I can stay near the Wendy's at 102 W. Pershing Road?
Yes, the Decatur Inn hotel is located nearby, convenient if you're visiting the area and want accommodation close by.
Is delivery available for the Wendy's at 102 W. Pershing Road?
Delivery is available where supported; you can check availability and order via Wendy's app or online at order.wendys.com by entering your address.