Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported extremely slow service, with long wait times at both the drive-thru and counter.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Food Quality
There were mixed reviews on food quality, with several customers receiving cold or poorly prepared meals.
Cleanliness
Multiple customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Customer Service
While some staff were praised for their friendliness and efficiency, others were criticized for poor service and lack of professionalism.
SK
Shanon Kalb
Nov 30, 2025
5.0
Good food
KR
Kelly Ragsdale
Nov 22, 2025
1.0
We ordered food at 12:45 pm. Finally got it at 1:00, and I immediately took the burgers back up to the counter because they were stone cold and made wrong. Didn’t get our replacements until 1:30. I watched people walk in, order, pay, eat, and leave before they decided to replace the burgers. I understand they had a lunch rush but that was ridiculous.
PO
padric olaughlin
Oct 29, 2025
3.0
Has really gone down hill
KP
Krishawn Price
Oct 18, 2025
2.0
They took 10 minutes and still got the order wrong I only order 2 things btw
KG
Kevin Glidden
Oct 7, 2025
2.0
We stopped in for lunch. The service was extremely slow. Food was cold for the long wait, why?
They need a separate mobile order and front counter service. The one person taking orders, putting orders together, and doing mobile orders was just not efficient.
If I order a burger I would like the meat cooked and hot, the meat was as cold as my tomatoes and lettuse.
My drink was excellent oh yes I got that myself.....
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 102 W. Pershing Road in Decatur, IL currently open?
Yes, this Wendy's location is open and committed to serving customers every day.
What are the drive-thru hours for the Wendy's at 102 W. Pershing Road?
The drive-thru is open every day from 6:00 AM until 2:00 AM.
Does this Wendy's location offer breakfast?
Yes, breakfast is served with options like combos, croissants, biscuits, sandwiches, coffee, and sides.
Can I order Wendy's food online or through a mobile app?
Yes, you can order online at order.wendys.com or via the Wendy's mobile app available in the app store.
What payment methods are accepted at this Wendy's?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact the 102 W. Pershing Road Wendy's location?
You can contact them directly at (217) 872-6442, use the Customer Care Live Chat on Wendy's contact page, call 888-624-8140, or complete the customer satisfaction survey with your receipt details.
Are there nearby fast food or restaurant options close to Wendy's at 102 W. Pershing Road?
Yes, nearby fast food options include McDonald's and Subway, along with Papa John's Pizza, offering you variety if you want a different meal choice.
Which automotive services are available near this Wendy's location?
Nearby you'll find Miles Chevrolet for car sales and brake service, Take 5 Oil Change for maintenance, and Marathon Gas stations for fueling up your vehicle.
Are there any hotels nearby where I can stay near the Wendy's at 102 W. Pershing Road?
Yes, the Decatur Inn hotel is located nearby, convenient if you're visiting the area and want accommodation close by.
Is delivery available for the Wendy's at 102 W. Pershing Road?
Delivery is available where supported; you can check availability and order via Wendy's app or online at order.wendys.com by entering your address.