Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,603 reviews
5 stars
549
4 stars
338
3 stars
308
2 stars
143
1 star
265
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food being cold, undercooked, or not prepared correctly, leading to dissatisfaction.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.
Cleanliness
Several customers noted that the dining area and restrooms were not clean, contributing to a negative experience.
Inconsistent Experience
Feedback indicated that experiences varied widely, with some praising quick service and friendly staff, while others reported frequent mistakes and delays.
Management Concerns
Customers expressed frustration with management's handling of issues, including staff behavior and food quality control.
- MPMr PotatoNov 9, 20251.0Food is okay. Terrible service. Took over 30 minutes to get our food, after they demanded us to order at the window, not in the line. All of this despite the fact that we ordered on the mobile app.
- EMEric MitchellNov 9, 20251.0Orders are almost never correct. Staff is oblivious to the world (high) Hospitality is none and don't even ask for water without expecting hostility.
- TLTammy LewisNov 1, 20253.0Sat down to eat and we get a young McDonald employee. That was sitting down not working. Was videoing us eating. She stopped when I stared at her till she stopped. Another male worker was looking over her shoulder to see what she was videoing. She had long braids with pink in them. She beware employ’s are taking video of you while at McDonald’s. Probably making fun of customers.
- DDDonOct 25, 20252.0Fish undercooked was not hot
- JCJulie CurtnerOct 8, 20254.0Food is hot and staff seems friendly. Clean dining area and restroom. Prices are comparable to other fast food restaurants. My favorite item…Iced Coffee❤️
Frequently Asked Questions About McDonald's
What are McDonald's regular dining hours at 3005 N Water St, Decatur?
McDonald's is open for regular dining from 6:00 AM to 10:00 PM every day of the week.
When is the drive-through service available at this McDonald's location?
The drive-through is open daily from 5:00 AM until midnight (12:00 AM).
What are the delivery hours for McDonald's at this location?
Delivery is available Monday through Thursday and Sunday from 6:00 AM to 11:00 PM, and on Friday and Saturday from 6:00 AM to midnight.
What kind of pickup and delivery services does McDonald's offer here?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery options.
How can I order from McDonald's online?
You can place an order online via their delivery URL or use their mobile ordering page at McDonald's official website.
Which payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's location has a drive-thru service.
What nearby places can I visit around this McDonald's in Decatur?
Nearby, you can visit Take 5 Oil Change for vehicle services, US Cellular store for mobile needs, and Ray Eldridge Jewelry for retail shopping.
Are there other fast food options near this McDonald's?
Yes, nearby fast food restaurants include Wendy's, Subway, Culver's, and Papa Johns Pizza.
What are some practical services near McDonald's that customers might find useful?
Customers can find UPS Access Point for deliveries, CoinFlip Bitcoin ATM at Marathon Gas Station, and a Shell gas station nearby for convenient services.