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McDonald's

3.5
(1618 reviews)

Business Details

3005 N Water St, Decatur, IL
62526, United States
(217) 877-9259
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3005 N Water St, Decatur, IL
62526, United States

Hours

Reviews

3.5
1,618 reviews
5 stars
555
4 stars
338
3 stars
309
2 stars
144
1 star
272

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported consistently cold, undercooked, or incorrect food items, leading to dissatisfaction.

Service Issues

Many reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.

Cleanliness

Several customers noted unsanitary conditions in the dining area and restrooms, contributing to a negative experience.

Inconsistent Experience

Feedback indicated that experiences varied widely, with some customers praising quick service and friendly staff, while others faced significant issues.
  • JM
    Josh M
    6 days ago
    1.0
    Got my order wrong and when I called to see if I could go get the food I didn’t get, had the nerve to tell me to look at the receipt because I only got charged for what I got. I don’t care that you only charged me for the wrong shit! I had enough money to pay for what I actually ordered or I wouldn’t have ordered it. I don’t need your help budgeting my money I need you to pay attention and give me what I ordered. And sorry I didn’t double check my order on the screen but it’s their job to get it right. McDonald’s sucks anyway that’s the last time I’ll be going there
  • TS
    Tom Stoots
    Feb 19, 2026
    5.0
    I did a curbside pickup at the North Water St. location in Decatur, IL and it was brought out to me within 5 minutes of arrival. The employee was friendly and my order was correct. I will return to this location again for the great service!
  • VR
    Vincent Reed
    Feb 12, 2026
    1.0
    Ordered mccrispy strips. 10 PC nuggets 2 large fries. The strips were soft and not crispy and both of the fries were soft and undercooked. Also ordered a large sweat tea and the tea was out where you get your drinks from and the lady took the cup around back and filled the cup. Wasn't nearly as good as it normally is.
  • JR
    Jack Ruscitto
    Feb 4, 2026
    5.0
    Great clean atmosphere. The staff was very friendly.
  • SS
    SomeRandumb1985
    Feb 3, 2026
    1.0
    Once just once I would love the person at the window to tell me thank you or even hello. It's always here, take your food, get out of my face basically.

Brand Certified Facts from McDonald's

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Certified February 22, 2026Yext Knowledge Graph
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