Jimmy John's

3.7
238 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2950 N Water St, Decatur, IL
62526, United States

Hours

Reviews

3.7
238 reviews
5 stars
109
4 stars
57
3 stars
18
2 stars
11
1 star
43

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, with long wait times for both in-store orders and deliveries.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items.

Customer Service

Feedback indicated poor customer service experiences, including rude staff and unprofessional management.

Food Quality

While some customers enjoyed the food, others noted inconsistencies in quality and portion sizes.
  • HH
    HonestReviews100
    Dec 23, 2025
    2.0
    No, seriously this is a lie!
  • R1
    Rogue 1
    Nov 20, 2025
    1.0
    Managment needs to pay attention vs standing around chatting 20 min for a sandwhich is ridiculous bc your employee didnt pay enough attention to the orders they handed out. Where my refund for my wasted time. Hope ur owner know how bad the service is
  • ZG
    Zephaniah Greenwell
    Oct 30, 2025
    3.0
    I've been eating here for over 20 years and will continue to do so, but Jimmy John's is really making me angry with their current changes. They introduced toasted subs and this location was already inexplicably slow. Now it is worse. I used to go in and order and have my sandwich before I finished paying. Recently I waited 15 minutes for them to make a #5. I don't care how busy they are, this is not what Jimmy John's is supposed to be. It is even worse because the toasted sandwiches are not worth the price and the pizza sandwiches are outright bad. Don't buy their promotional items and don't expect prompt service. It is such a disappointment what they have done to this franchise.
  • HF
    Holly Fleming
    Oct 18, 2025
    5.0
    Amazing is all
  • SP
    Steve Pittman
    Mar 24, 2022
    5.0
    Always fast and friendly!