Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Hours
Reviews
4.0
969 reviews
5 stars
452
4 stars
262
3 stars
130
2 stars
40
1 star
85
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
Several reviews mentioned issues with food quality, including cold items, incorrect orders, and unsatisfactory presentation.
Cleanliness Concerns
Multiple customers noted unsanitary conditions in the restaurant, including dirty tables and poor employee hygiene.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendliness and highlighted enjoyable food items like milkshakes and blizzards.
- MBMr BerryDec 21, 20255.0Did the custom cake for my wife’s birthday from the online ordering. After ordering I realized that I wanted a change and was afraid it was too late. Spoke with I think the GM. His name was David. He assured me that my needs were going to be taken care of. The cake turned out more than perfect! Exactly what I wanted! And my wife was very pleased! Will continue to order from this location and David was amazing! Thank You!
- MMMichaelNov 21, 20255.0Really good milkshake.
- AJAlbert Wheelock JrNov 3, 20251.0This was at the 610 E Snyder Dr, Decatur, IL 62526 location around 8:15 on 11/03/25. We decided to grab some late dinner after I got off of work at a very close business. She got the 6pc chicken strip basket and I decided to get the 4pc sweet chili chicken basket. We are BEYOND disappointed in the service. First of all, $31 for the two meals. I get it, inflation and so on. But $31for this??? Barely any fries in either of the baskets. I thought DQ was supposed to be better than McDonalds? Looks to be like they’re not, especially the ones around here anymore. DQ service, especially at this location has gone WAYYY down hill. Someone needs to train them properly or get people in there who genuinely care about their customers.
- JJjenniferOct 12, 20251.0Service was horrible. Employee working the counter barely spoke, when she did it was full of attitude and she had a permanent scowl on her face. It was like how dare we visit for food and make her work. She was busy yelling at 2 kids who I guess were hers for most of our visit. This was a first and last visit for us.
- ARArsen ReadSep 1, 20255.0Yeah man silas was a nice guy top regards to him although he wanted to be called by his gamer handle
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill serves classic fast food including burgers, fries, soft-serve ice cream, signature shakes, and Blizzard® Treats.
Where is Dairy Queen Grill & Chill located?
It is located at 610 Snyder St, Decatur, IL 62526, United States.
What are the regular operating hours of Dairy Queen Grill & Chill?
They are open Monday through Thursday and Sunday from 5:30 AM to 10:00 PM, and on Friday and Saturday from 5:30 AM to 11:00 PM.
Are there any special holiday hours I should be aware of?
Yes, Dairy Queen Grill & Chill is closed on November 27 and December 25. On December 24, it is open from 5:30 AM to 5:00 PM and on December 31 from 5:30 AM to 7:00 PM.
Does Dairy Queen Grill & Chill offer any family-friendly services?
Yes, they provide booster seats, high chairs, are wheelchair accessible, have restrooms, outdoor seating, free WiFi, and are welcoming to families and children.
Can I order food online or via an app from Dairy Queen Grill & Chill?
Yes, you can order online through their website and can download their app for exclusive deals and mobile ordering rewards.
Does Dairy Queen Grill & Chill have a drive-thru?
Yes, this location offers a drive-thru for convenient service.
What nearby medical facilities can I find close to Dairy Queen Grill & Chill?
Nearby medical facilities include Springfield Clinic Decatur Pediatrics, B&B Pediatrics, Christina M Branham MD, and Benjamin A. Brooks, MD, all providing various healthcare services.
Are there any convenient grocery or shopping options near Dairy Queen Grill & Chill?
Yes, ALDI USA and Dos Amigos grocery stores are located nearby for your shopping needs.
What dining options are available near Dairy Queen Grill & Chill for a full meal experience?
Nearby restaurants such as Tuscany Steak & Pasta House, Garden Family Restaurant, and Bloom Bawarchi Decatur offer steak, American, and Indian cuisine respectively for varied meal options.