Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Hours
Reviews
3.6
609 reviews
5 stars
257
4 stars
118
3 stars
86
2 stars
38
1 star
110
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported issues with incorrect orders, missing items, and wrong food preparation.
Service Quality
Feedback highlighted inconsistent service quality, with some staff being rude or unhelpful, particularly during busy hours.
Food Quality
Many reviews mentioned cold or poorly prepared food, including melted ice cream and unsatisfactory portion sizes.
Cleanliness
Several customers noted unsanitary conditions in the dining area and restrooms, indicating a need for better cleanliness standards.
Staff Performance
There were mixed reviews about staff performance, with some praising friendly service while others criticized lack of attention and professionalism.
- MGMay Ray scrubbie galzDec 28, 20254.0Wasn't a fan of the food what I got? There wasn't very much of it, and it wasn't the greatest I got chickens rip with garlic on it. Not a fan, I guess it was the basket. I guess that's what you'd call it. I it was very unhappy with it because it looks like there is only a dozen fries that I got. That wasn't a whole lot. The portions were ridiculously small
- WCWendy CampbellNov 18, 20251.0Seems to be a consistent theme and I see in the message. Dairy Queen says please give us another chance three months later you’re still making peanut butter parfaits and Sundaes with nothing on them. Easy fix but must not be important. I can confirm it’s still happening. I will not be back to this location or maybe any Dairy Queen. Expensive for nothing
- ARAmy RoederOct 27, 20251.0Got my order wrong charged me for BBQ sauce and didn't give me my chicken strips. Why would I pay 80 cents for BBQ sauce I had nothing to dip in it.
- PTPatricia TaralloSep 26, 20251.0When I walked in, the workers were sitting on the front counter tops where they place your food. After placing my order, she entered the cash incorrectly and did not know how to issue my change. The manager, who too was a teenager, was clueless and voided the transaction. The problem is that I used a coupon that you can only scan once and she could not find a solution to give me my item for the sale price. She wanted my to pay the full price. Right...like that was going to happen. Really, you should not have to be forced to use debit or credit cards to make purchases!!!
- MSMary sunderlandSep 12, 20251.0Waited 20 minutes for three blizzards. That were melted and only 3/4 of the way full. Definitely not worth the money that was spent. Will not be going back.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries as part of their fast-food menu.
Where is Dairy Queen Grill & Chill located?
It is located at 230 W 1st Drive, Decatur, IL, 62521-5206, USA.
What are the regular operating hours of Dairy Queen Grill & Chill?
The restaurant is open Monday through Thursday and Sunday from 5:30 AM to 10:00 PM, and on Friday and Saturday from 5:30 AM to 11:00 PM.
Does Dairy Queen Grill & Chill offer mobile ordering or deals?
Yes, they offer mobile ordering and rewards, as well as mobile deals through their app, which can be downloaded for exclusive offers.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the restaurant is family-friendly and provides amenities like booster seats, high chairs, wheelchair accessibility, and restrooms.
Does Dairy Queen Grill & Chill have outdoor seating and free WiFi?
Yes, they have outdoor seating and offer free WiFi for customers.
What are the holiday hours for Dairy Queen Grill & Chill?
On major holidays in 2025, Dairy Queen Grill & Chill is closed on November 27 and December 25, open until 5:00 PM on December 24, and until 7:00 PM on December 31.
What nearby gas stations can customers visit around Dairy Queen Grill & Chill?
Nearby gas stations include Marathon Gas, Circle K, Phillips 66 Gas, and BP, making it convenient for customers refueling their vehicles before or after visiting the restaurant.
Are there any nearby places for entertainment or dining near Dairy Queen Grill & Chill?
Yes, nearby entertainment and dining options include The Wharf Kitchen and Bar, Lindy Lu's bar, Lu Lu's Pizza & Gaming, Monical's Pizza, Jimmy John's, and Subway, which customers might enjoy visiting after their meal.
Is there a notable local attraction close to Dairy Queen Grill & Chill for a family outing?
Lake Decatur, a local lake offering active life and arts and entertainment activities, is nearby and can be a great place for families to visit after dining at Dairy Queen Grill & Chill.