Chipotle Decatur IL is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers praised the friendly and helpful staff, highlighting specific employees for their excellent service.
Food Quality
While some customers enjoyed the food, there were numerous complaints about inconsistent portion sizes, missing ingredients, and food quality issues.
Cleanliness
Several reviews noted that the restaurant was often dirty, with unclean tables and floors, impacting the overall dining experience.
Order Accuracy
There were frequent reports of incorrect orders and missing items, leading to customer dissatisfaction.
Wait Times
Customers expressed frustration with long wait times for orders, both in-store and for online pickups.
GM
gavin moore
Dec 8, 2025
5.0
Great and friendly service, portion sizes have significantly improved in my last few visits from ones prior.
HH
HonestReviews100
Dec 6, 2025
5.0
The food portion was good, and Chelsea offered great customer service!!
MC
Marilyn C
Nov 23, 2025
4.0
Great food and service, small dining area though and they really need to do something about the front door. It is too hard to open. An elderly gentleman with a cane needed help going in and out today. I think everyone is thrown off by how hard it is to open the door :(
PG
Patricia Gilliam
Nov 15, 2025
4.0
It's a Chipotle
NC
Nicole Castle
Oct 28, 2025
4.0
An older gentleman working here was the most pleasant and kindest person I have ever encountered at a "fast food" establishment.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Decatur IL offer?
Chipotle Decatur IL offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads, focusing on responsibly sourced, high-quality ingredients.
What are the operating hours for Chipotle Mexican Grill in Decatur IL?
The restaurant is open daily from 10:30 AM to 10:00 PM.
Does Chipotle Mexican Grill in Decatur IL offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery options for customer convenience.
Where is Chipotle Mexican Grill located in Decatur IL?
It is located at 4165 N Water St, Macon, Decatur, IL 62526, USA.
How can I order food from Chipotle Mexican Grill in Decatur IL online?
You can order online through their website at https://order.chipotle.com or use the Chipotle app available on the Apple App Store.
How does Chipotle Mexican Grill in Decatur IL ensure food quality and sustainability?
Chipotle follows "Food With Integrity" principles, sourcing ingredients from farms that use humane and sustainable practices and avoiding artificial colors, flavors, or preservatives.
Is Chipotle Mexican Grill in Decatur IL welcoming to LGBTQ customers?
Yes, the restaurant welcomes LGBTQ customers and promotes an inclusive environment.
Are there any urgent care clinics near Chipotle Mexican Grill in Decatur IL?
Yes, WellNow Urgent Care is located nearby for any medical needs before or after your visit to Chipotle.
Which nearby stores could I visit for shopping before or after dining at Chipotle Mexican Grill in Decatur IL?
Nearby stores include Mattress Firm Decatur Marketplace for furniture, Walgreens for pharmacy needs, and GameStop for entertainment.
What other dining options are available near Chipotle Mexican Grill in Decatur IL?
Nearby dining options include Panera Bread, La Fondita Mexican Restaurant, and Tacos & Tequila El Cor for varied tastes.