Chipotle Mexican Grill

Reviews

• PG

  Patricia Gilliam

  Nov 15, 2025
  4.0
  It's a Chipotle
• NC

  Nicole Castle

  Oct 28, 2025
  4.0
  An older gentleman working here was the most pleasant and kindest person I have ever encountered at a "fast food" establishment.
• RP

  Rebecca Pickens

  Oct 18, 2025
  5.0
  Great customer service! Steve was very kind to our family, especially our kids. He also reminded me to scan for rewards, which I had forgotten. He deserves a raise!
• SH

  Skott Herron

  Oct 11, 2025
  5.0
  Excellent experience as a first time customer! The staff did everything possible to make the ordering experience easy and made sure the order was correct! Professional, polite and very friendly! Excellent customer service makes all the difference! Highest recommendations for this Chipotle.
• BG

  Bethany Gotts

  Sep 29, 2025
  1.0
  I placed a $70 online order yesterday through the Chipotle app for the first time, for my son’s birthday, and it turned out to be one of the worst customer service experiences I’ve ever had. When I arrived, my app still said “In Progress.” There was a full crew working. I stood under the big PICKUP sign for 15+ minutes, completely ignored. I told the cashier I was waiting on a to-go order, but was wondering if I could also add on a side of meat since the app doesn’t have that option. He said yes & asked what meat I wanted. I told him carne asada & assumed he was ringing me up since he was pressing buttons. Shortly after this, my app showed my order as complete but no bags appeared on the pickup shelf. I stood there a bit longer because they had customers & wanted to give them some time. still none asked me my name, if I needed help, what could they do for me, etc. There were three people working the food line (come to find out one is a GM & the other a store manager), a cashier, plus several other staff members there, not a single employee acknowledged me. When I finally told the cashier my order said it was ready, he said "What's the last name?". I told him, and the woman at the to-go counter (with her back to me) just pointed a finger at the drive-up rack of bags. That’s where my order had been, even though I didn’t select drive-up. The cashier didn’t even bother to grab the bags, just kept ringing people up. I am picking my jaw up off the floor at this point. Finally, I said “Who is the manager here?” and to my surprise the guy at the serving station says, “I am the store manager and he is the GM” point to the other guy. I was in disbelief that two managers, especially a GM were right there the whole time, watching this happen. The lack of leadership was unbelievable. Honestly, quite sad this it who you have leading your team and store. To make things worse, when I originally asked the cashier about the additional meat, I thought he was ringing me up - no, he was not. I had get back in the other line. As if wasting an ungodly amount of time in this PICKUP line (which is in fact not a pickup line) was not enough. When I finally got the food home, BOTH bags of chips were missing, so my husband had to run to the gas station. AND, I had even ordered EXTRA DIPS - how can this be so AWFUL?!!? On top of that, the chicken was so spicy my kids couldn’t eat it. So what was supposed to be a birthday dinner ended up being a big regret on my part! - GM working Kris Bowers

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