Chipotle Mexican Grill

3.7
455 reviews
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Business Details

4165 N Water St, Decatur, IL
62526, United States
(217) 615-4497
https://locations.chipotle.com/il/decatur/4165-n-water-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3409
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About

Mexican Restaurant
Chipotle Decatur IL is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4165 N Water St, Decatur, IL
62526, United States

Hours

Reviews

3.7
455 reviews
5 stars
215
4 stars
89
3 stars
46
2 stars
20
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees for their excellent service.

Food Quality

While some customers enjoyed the food, there were numerous complaints about inconsistent portion sizes, missing ingredients, and food quality issues.

Cleanliness

Several reviews noted that the restaurant was often dirty, with unclean tables and floors, impacting the overall dining experience.

Order Accuracy

There were frequent reports of incorrect orders and missing items, leading to customer dissatisfaction.

Wait Times

Customers expressed frustration with long wait times for orders, both in-store and for online pickups.
  • GM
    gavin moore
    Dec 8, 2025
    5.0
    Great and friendly service, portion sizes have significantly improved in my last few visits from ones prior.
  • HH
    HonestReviews100
    Dec 6, 2025
    5.0
    The food portion was good, and Chelsea offered great customer service!!
  • MC
    Marilyn C
    Nov 23, 2025
    4.0
    Great food and service, small dining area though and they really need to do something about the front door. It is too hard to open. An elderly gentleman with a cane needed help going in and out today. I think everyone is thrown off by how hard it is to open the door :(
  • PG
    Patricia Gilliam
    Nov 15, 2025
    4.0
    It's a Chipotle
  • NC
    Nicole Castle
    Oct 28, 2025
    4.0
    An older gentleman working here was the most pleasant and kindest person I have ever encountered at a "fast food" establishment.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Decatur IL offer?

Chipotle Decatur IL offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads, focusing on responsibly sourced, high-quality ingredients.

What are the operating hours for Chipotle Mexican Grill in Decatur IL?

The restaurant is open daily from 10:30 AM to 10:00 PM.