Arby's

3.9
608 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1925 Mt Zion Rd, Decatur, IL
62521, United States

Hours

Reviews

3.9
608 reviews
5 stars
264
4 stars
172
3 stars
89
2 stars
31
1 star
52

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported mixed experiences with food quality, with some praising freshness and taste, while others complained about cold or poorly prepared items.

Service Issues

Numerous reviews highlighted inconsistent service, including rude staff, incorrect orders, and slow drive-thru times.

Cleanliness

Several customers noted cleanliness issues within the restaurant, including dirty tables and floors.

Pricing Concerns

Many customers felt that the food was overpriced, especially given the quality and service issues.
  • PM
    Paul Middleton
    Dec 24, 2025
    1.0
    Pulling a car Forward and forgetting half their food when there’s no one behind them is the dumbest thing ever customer service should be better. Stop worrying about stupid drivetime numbers and worry about your customers and getting their food right
  • DL
    Dustin Lemieux
    Dec 17, 2025
    1.0
    Cashier was rude to my doordash driver, and the food made me throw up, I used to work at arby's less than 6 months ago, this is horrible
  • BC
    Brandy Cohan
    Nov 17, 2025
    4.0
    Busy and polite. Food was hot and fresh.
  • ES
    Ellie Spirit
    Oct 5, 2025
    1.0
    First of all since when does the provider decide if and how much tip they deserve? Second ...they couldn't be bothered to include the horsey sauce that was specifically ordered or not one lousy napkin for the sloppy mess sent. What a hack of a joint! Never again!!!
  • JP
    Jen Przewoznik
    Aug 18, 2025
    5.0
    The few times I have been here, I have always been greeted with a friendly face. They have always been accommodating. The food is always made fresh, and delicious.