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Arby's

3.9
(815 reviews)
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Business Details

1495 E Pershing Rd, Decatur, IL
62526, United States
(217) 877-7117
http://www.arbys.com/locations/us/il/decatur/1495-e-pershing-rd/store-636
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1495 E Pershing Rd, Decatur, IL
62526, United States

Hours

Reviews

3.9
815 reviews
5 stars
352
4 stars
226
3 stars
128
2 stars
44
1 star
65

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food being cold, improperly cooked, or lacking in quality, with several mentioning specific items like roast beef and fries.

Customer Service

While some reviews praised friendly staff, others noted unprofessional behavior, slow service, and incorrect orders, leading to mixed experiences.

Value for Money

Several customers expressed dissatisfaction with the pricing, feeling that the portion sizes and food quality did not justify the cost.

Drive-Thru Experience

The drive-thru service received mixed feedback, with some customers noting long wait times and order inaccuracies, while others appreciated the speed and efficiency.
  • JK
    Jeff Koonce
    Feb 5, 2026
    1.0
    The roast beef, hams and turkey was cut so thick it made it uncomfortable to eat. Definitely couldn't feed it to a small child. Choking hazard.
  • CG
    Cindy Guntle
    Jan 27, 2026
    2.0
    Went there around 445 in drive thru on Pershing road Customer service was great lady at window was very nice.The roast beef was cold and dry the bun was hard as a rock.The French fries we're not done And soggy We got a meal deal box and 4 regular roast beef .Just tried to reheat a roast beef and put it on my bread still nasty went in the garbage .Very disappointed.
  • SR
    Sam Rhoades
    Jan 20, 2026
    1.0
    The French dip sandwich was vurn your face off hot but 5he rest of the sandwiches were cold, our curly fries were cold and my beef and cheddar was ice cold.
  • SD
    Samantha Durbin
    Dec 4, 2025
    5.0
    The guy in drive through was very nice. Beef and cheddar and curly fries always hit the spot. They have the best mozzarella sticks and jalapeno poppers too.
  • JH
    James Hunsicker
    Nov 3, 2025
    5.0
    Always good entre's. Service commendable. Value typical good.
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