Arby's

3.6
525 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2000 Sycamore Rd, De Kalb, IL
60115, United States

Hours

Reviews

3.6
525 reviews
5 stars
184
4 stars
143
3 stars
76
2 stars
47
1 star
75

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food temperature, freshness, and incorrect orders, leading to dissatisfaction.

Service Issues

Many reviews highlighted rude or unhelpful staff, slow service, and frequent order mistakes.

Cleanliness

Several customers noted cleanliness issues within the restaurant, including unsanitary conditions and unkempt dining areas.

Inconsistent Experience

The overall experience varied greatly, with some customers praising the food and service while others reported significant problems.
  • YB
    your friendly neighborhood BITCH
    Jan 2, 2026
    2.0
    The lady at the drive through rushed us through placing our orders, even though the line was not busy. While we may have been slow because we were checking the menu for the first time, we were not rude or giving her any reason to rush us like she did. At the end she asked for our sauce, then told us to pull up to the next window before we gave an answer. An extremely irritating experience, the food was ok (though the "lemonade" was more like lemon water) but did not make up for the aggravating customer service.
  • AS
    Andrea Skiles
    Dec 21, 2025
    5.0
    This Arby's is my favorite, service is quick and accurate and food is great!
  • TH
    Teresa H
    Nov 17, 2025
    1.0
    Zero rating on the food, fries were cold, wrong drink and the bun was burnt. Will not return.
  • NB
    Natalie Benik
    Sep 4, 2025
    2.0
    The food and the service here is normally very good. This time though, the woman who was running the window was just miserable. She got my order incorrect and was extremely unpleasant. I ordered a medium drink and got a small. When I asked for a medium, I was told that my tiny drink was a medium. It wasn't even worth arguing with her since she just seemed to want to make someone else's day as miserable as her own evidently.
  • SB
    Scott Brockman
    Sep 4, 2025
    1.0
    Drive thru worker is incredibly rude. Was in today and maybe she was having a bad day but it's poor form to take that out on your customers. Wouldn't recommend this Arby's location 0/10.