Dunkin'

Reviews

• LD

  Listina Davis

  Nov 11, 2025
  1.0
  I went yesterday, November 10th, around 2:56 p.m. for a pickup order. When I got to the drive-thru speaker, the lady said, “Can I help you?” I gave her my pickup name, and she told me to pull up. When I got to the window, she asked, “Do you have something here?” I said yes and gave my name again. Then she told me I was supposed to stop at the speaker before coming up or they wouldn’t know I had an order. I told her I did stop and that she told me to pull up — but she decided to argue with me and said, “No you didn’t, because I’m the only one here, and I didn’t talk to you.” At that point, I was done. I told her I wouldn’t just drive up without talking to someone first, and she rudely closed the window on me. I don’t know if her memory is that bad or if she just didn’t want to admit she was wrong, but either way, you don’t argue with customers over your mistake. Her attitude was absolutely disgusting and completely unprofessional. And to top it off, the matcha was terrible. Between the awful drink and the even worse service, I will NEVER be back to this location. Train your staff better — both in customer service and how to make drinks.
• AT

  Alexa Taylor

  Oct 30, 2025
  2.0
  This Dunkin messes up so much. My coffee is consistently wrong. They’ll give you half pumps. Burns bagels even when lightly toasted
• MI

  Mohammad Islam

  Sep 13, 2025
  1.0
  We were completely ignored at the drive-thru order station. When we went inside to dine, the employee was just standing around. There was no greeting or attention given to customers, and she seemed to lack motivation to work.
• JM

  Jay Mallard

  Sep 3, 2025
  1.0
  Each time I’ve gone they have gotten my order wrong, or the sandwich was literally dripping oil.
• JV

  Jade Void

  Aug 24, 2025
  1.0
  Their employees like to *create* drama with their neighbors. One of their employees blocked one of my delivery drivers from exiting our parking lot as they were trying to leave, then blocked traffic so no cars could safely pass them. We DO NOT have assigned parking, you are not entitled to parking directly behind the store and need to park on the side of the building like literally the rest of us do. Seeing that your car is now gone shows you worked a 2 hour shift, the extra 30 foot walk isn't going to inconvenience you greatly if you are able bodied. If you are handicapped and need the extra accommodation, you need to take that up with the building manager, not come into our store and try to get our staff in trouble for a problem that YOU created.

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