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Brand Certified

Arby's

4.2
(607 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3190 N Vermilion Dr, Danville, IL
61832, United States

Hours

Reviews

4.2
607 reviews
5 stars
321
4 stars
155
3 stars
86
2 stars
26
1 star
19

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed; some praised friendly staff while others reported rude interactions and slow service.

Food Quality

Food quality was inconsistent, with several customers noting cold or poorly prepared items, while others enjoyed fresh and tasty meals.

Cleanliness

The cleanliness of the location received positive remarks, although some reviews indicated areas for improvement.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, indicating a need for better quality control.

Pricing

Many customers felt the prices were high relative to the quality of food received.
  • BS
    Bret Schwalb
    Feb 22, 2026
    5.0
    Of all the fast food options I like Arby's the best. The food is good and this location has friend service. The restaurant was clean and well kept. If we're ever back in the area this will be our lunch stop.
  • LC
    Lisa Carey
    Jan 18, 2026
    1.0
    Went inside to order and have lunch. Time on receipt said 2:08, food was ready at 2:29. Fries were cold. Summer walked by me several times and not once said anything to me. Orders in the drive thru were being taken care of while people in the dining room stood there and waited, and waited for food! By the time we got our food my fries were cold. I go up and Summer asked if there was something wrong (not in a nice way) I said they were cold. She went over to drop some more fries and yells across the kitchen it would be 3 minutes. It took longer than 3 Minutes and my food was finished by the time the fries were done. I had to go up and check on them to get them I have a feeling that if I hadn't of went up there I probably wouldn't have gotten them. While we were eating another customer had an issue with his food, he goes up there to let them know and sits back down to wait. He went up To check on his food and Summer was so rude to him. Everyone in the dining room was like that is not right! She told him they were extremely busy and she didn't appreciate his attitude. We didn't hear him Have an attitude. The only good thing that happened was Jimmy took our order before he left. You need to have more employees like him and less like Summer!! I will not be back to this location!! I do not appreciate not being taken care of when I come in and spend money! My money is just as good as someone who come through the drive through and I deserve the same service as the drive thru does!
  • KG
    Katy Grubbs
    Jan 12, 2026
    5.0
    I stop in a couple times a month as its my Grandpa's meal of choice. Always get fast and friendly service, whether I go in to order, use the app, or go through the drive thru.
  • TR
    Telicia Rylie
    Dec 21, 2025
    1.0
    This is a mess who would eat this. This is not the first time. Hadn’t been back in a while so I thought maybe it was a one time mishap but to my supise clearly this is their new standard. Guess I’ll take my business somewhere it doesn’t look like it’s been slid across their floor first. Whomever made this sandwhich seems to really hate their job and it shows.
  • DH
    Dizzy Love Hoops
    Nov 19, 2025
    5.0
    We visited this location on November 5 at 3:34pm and Preston was extremely nice,professional and informative. I've never experienced such an amazing customer service in fast food. I, myself have been in the industry for 20 years and this guy was just awesome! I'd work with him happily in any kitchen! He gave us confidence that everything in our order was there and read everything back as well. Food was great. Service was exceptional! This guy deserves some recognition 👏 Thank you Preston for being such a great service industry person! Usually people don't seem too thrilled to work where they do but this guy seemed to actually enjoy his job. It was an all around pleasant experience.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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