Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.2
76 reviews
5 stars
34
4 stars
5
3 stars
5
2 stars
7
1 star
25
- ESEdo SkkarzzzNov 12, 20251.0Tried to force AI to take the order😭. Then made me wait 10 minutes for the order. There was nobody else at the restaurant literally had one order and I waited 10 minutes. Just hire more people dude
- CFC. FrankNov 7, 20251.0The night manager here is extremely rude and unprofessional. Very unfortunate to say the least. Poor quality of food, service and lack of professional ism.
- LSLauren SwainOct 26, 20251.0Hate the AI as an ordering method through drive thru. Wendy’s is my favorite food wise but atmosphere wise they’re quickly replacing everything with robots and it’s the worst. Make jobs human again.
- GPGrace PontiusOct 16, 20252.0The night staff at this location are wonderful, and I always look forward to going through the drive thru because of how efficient and kind they are. When I showed up tonight, I was beyond annoyed to discover that an AI order taker had been installed. I tried ordering ghost pepper ranch, which is apparently no longer available, and the AI just defaulted to a different sauce entirely. The staff at the window were as lovely as ever and explained that the sauces have changed (the new one I tried was good), but the AI was zero help in that department. Being forced to interact with AI in order to use the drive thru really put a bad taste in my mouth. Now I have to think carefully about whether the good food, low prices, and friendly staff are worth the AI frustration. Maybe I can find a different location that hasn't switched to stupid AI
- RLR LOct 15, 20254.0When you walk in, signs direct you to place your order at a kiosk. The registers at the counter are blocked and covered with the same signs. Feels very impersonal and cold. They now charge for sauces that used to be free: spicy sauce for nuggets. Nuggets keep getting smaller: could barely see them in the tiny box. One advantage of the kiosk is you can customize your burger. Seating is very uncomfortable hard wood. Not a padded seat in the house: guess that’s to get you out and on your way. Kitchen is loud with machines beeping and employees talking. Dining room ambience is unpleasant: not at all relaxing. Staffer offered to take my tray to table — thumbs up for that! (I use a cane).
Frequently Asked Questions About Wendy's
Is 5501 Northwest Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Crystal Lake, IL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Crystal Lake, IL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (779) 800-1892.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 5501 Northwest Wendy’s serve breakfast?
Yes, this Wendy’s location in Crystal Lake, IL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's in Crystal Lake, IL?
The drive-thru at Wendy's 5501 Northwest Hwy is open from 6:30 AM to 1:00 AM Monday through Friday, and from 7:00 AM to 1:00 AM on weekends.
Does this Wendy's location offer breakfast?
Yes, the Wendy's at 5501 Northwest Hwy in Crystal Lake, IL serves breakfast including combos, croissants, biscuits, sandwiches, coffee, and sides.
Can I order delivery or takeout from this Wendy's?
Yes, delivery and takeout are available. You can order through the Wendy's app or website by selecting this location.
What payment options are accepted at Wendy's Crystal Lake?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa for payments.
How can I contact the Wendy's at 5501 Northwest Hwy directly?
You can contact this Wendy's location by calling (779) 800-1892 or use the customer care number 888-624-8140 for additional feedback.
Where can I find the menu and pricing for this Wendy's?
Menu and pricing can be viewed on the Wendy's menu website or mobile app. Select the Crystal Lake location for accurate pricing.
Is Wendy's in Crystal Lake hiring right now?
To check for current job openings at this Wendy's, visit the Wendy's careers page and search for jobs in Crystal Lake, IL. Positions may vary.
What nearby places can I visit along with Wendy's at 5501 Northwest Hwy?
Nearby places include Chili's Grill & Bar for American food, Crumbl Cookies for desserts, and Mega Trampoline Fun Zone for entertainment, offering great options before or after your meal at Wendy's.
Are there any nearby automotive services around Wendy's on Northwest Hwy?
Yes, nearby automotive services include Cassidy Tire & Service, AutoFX, Brian's Auto Detailing, and Fix Auto Crystal Lake, convenient if you need vehicle care around your visit to Wendy's.
How can nearby stores like Game Stop or Cricket Wireless be useful when visiting Wendy's?
While visiting Wendy's, you can combine your trip with shopping or entertainment at nearby stores like Game Stop for video games and Cricket Wireless for mobile phone needs, making your visit more convenient and fun.