Brand Certified
Portillo's & Barnelli's Crystal Lake
4.4(5419 reviews)
Certified by Portillo's & Barnelli's Crystal Lake • Mar 01, 2026
Business Details
855 Cog Circle, Crystal Lake, IL
60014, United States
Certified by Portillo's & Barnelli's Crystal Lake • Mar 01, 2026
(815) 788-0900
Certified by Portillo's & Barnelli's Crystal Lake • Mar 01, 2026
https://www.portillos.com
Certified by Portillo's & Barnelli's Crystal Lake • Mar 01, 2026
About
Certified by Portillo's & Barnelli's Crystal Lake • Mar 01, 2026
Fast Food RestaurantHot Dog RestaurantPortillo's Hot Dogs
Welcome to Portillo’s at 855 Cog Circle! Dive into the authentic taste of Chicago Street food at our 30s Prohibition themed restaurant, just 1.5 miles, 1.6 miles from Three Oaks Recreation Area, Crystal Point Shopping Center. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Portillo's & Barnelli's Crystal Lake • Mar 01, 2026
Portillo's & Barnelli's Crystal Lake
855 Cog Circle, Crystal Lake, IL
60014, United States
Hours
Certified by Portillo's & Barnelli's Crystal Lake • Mar 01, 2026
Reviews
4.4
5,419 reviews
5 stars
3,674
4 stars
914
3 stars
330
2 stars
180
1 star
321
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers noted a decline in food quality and consistency, with complaints about cold fries, soggy buns, and smaller portion sizes.
Service Issues
Several reviews highlighted poor service experiences, including rude staff, incorrect orders, and long wait times.
Pricing Concerns
Customers expressed dissatisfaction with rising prices, feeling that the quality of food does not justify the cost.
Cleanliness
There were mixed reviews regarding cleanliness, with some praising the cleanliness of the restaurant while others reported dirty seating areas and bathrooms.
Customer Loyalty
Despite the issues, many customers remain loyal to Portillo's, citing it as a favorite spot and expressing hope for improvements.
- JTJohn T3 days ago2.0Corporate America ruined Portillo's! It used to be hard to find a seat at dinner time. Now there is about 10 in the place and it still took 15mins for my food. The food quality is down and the prices are high, what a disappointment! The sparse crowd tells me I am not alone
- JTJay TFeb 24, 20264.0The guy that took our order was very nice. However, getting to the 2nd window the lady was super rude. She shoved the food out the window at us and then just shut the window. The food was pretty the size of the jumbo dogs seems to have gotten smaller. The cake shake was good, and cheese fries were good. Usually I like to come here often when in town. However, I feel with the experience we had one time is good for this trip.
- LZLeticia ZamudioFeb 23, 20261.0My family and I love Portillo's. We've lived in Palatine for 20 years, and our favorite place is Portillo's Arlington Heights. We recently moved to the Crystal Lake area. Yesterday, we decided to place a $100 order at Portillo's Crystal Lake, and it was the worst experience ever! They messed up our order, putting cheese sauce on both of our roast beef sandwiches, our fries were spilled in the bag, all the gravy was gone, and the double cheeseburger was dry. My husband called, and they offered "coupons" for the inconvenience, but they NEVER arrived. The worst experience our family has ever had!!!
- RMRose MaduraFeb 21, 20264.0We love Portillos and usually eat here when we are in town which is one or two time a year. This time, was later in the evening and we were not happy with the sausage that we received. It was not very hot and the cheese was not melted as we expected. The vanilla shake was great. We will still come back but probably get something else to eat.
- BSBob SlyFeb 19, 20264.0Food quality at Portillos is still good, but it isn't quite as good as it originally was back in the day. I still enjoy everything I get there. The people at this location are always super nice.
Frequently Asked Questions About Portillo's & Barnelli's Crystal Lake
What are the operating hours of Portillo's & Barnelli's Crystal Lake?
Portillo's & Barnelli's Crystal Lake is open daily from 10:00 AM. Monday to Thursday and Sunday, it closes at 11:30 PM. On Friday and Saturday, it closes at midnight (12:00 AM). The drive-through operates from 10:00 AM to 10:30 PM most days, except Friday and Saturday when it closes at 11:00 PM.
Does Portillo's & Barnelli's Crystal Lake offer delivery and pickup services?
Yes, the location offers both in-store pickup and delivery services for customer convenience.
What types of food can I expect at Portillo's & Barnelli's Crystal Lake?
You can enjoy authentic Chicago street food such as char-broiled burgers, Italian Beef Sandwiches, Chicago-style hot dogs, fresh chopped salad, and their famous chocolate cake shake.
Is Portillo's & Barnelli's Crystal Lake family-friendly and accessible?
Yes, it is a family-friendly restaurant featuring casual attire, wheelchair-accessible entrance, parking, and seating, along with high chairs and a children's menu.
What payment methods are accepted at Portillo's & Barnelli's Crystal Lake?
The restaurant accepts American Express, Discover, Mastercard, and Visa cards. Cash and mobile NFC payments are not required or supported exclusively.
Does Portillo's & Barnelli's Crystal Lake serve alcohol and coffee?
Yes, the location serves beer, wine, and coffee to complement your meals.
Are there outdoor seating options available at Portillo's & Barnelli's Crystal Lake?
Yes, the restaurant offers outdoor seating for guests to enjoy their meals in an open-air environment.
What nearby attractions can I visit before or after dining at Portillo's & Barnelli's Crystal Lake?
Nearby, you can visit Three Oaks Recreation Area for outdoor activities or shop at Crystal Point Shopping Center, both located within about 1.5 to 1.6 miles from the restaurant.
Are there other dining options close to Portillo's & Barnelli's Crystal Lake?
Yes, nearby dining options include Barnelli's Pasta Bowl for Italian food, Texas Roadhouse and Outback Steakhouse for American steakhouses, T.G.I. Friday's, and Baskin-Robbins for ice cream and desserts.
How can nearby places like The Edge Fitness Clubs or The Vitamin Shoppe complement a visit to Portillo's & Barnelli's Crystal Lake?
Guests can visit The Edge Fitness Clubs for workouts or yoga sessions and then enjoy a delicious meal at Portillo's & Barnelli's. Additionally, The Vitamin Shoppe nearby offers health supplements for those interested in maintaining wellness alongside enjoying great food.
Brand Certified Facts from Portillo's & Barnelli's Crystal Lake
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