Pizza Hut

3.0
277 reviews
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Business Details

6314 Northwest Hwy, Crystal Lake, IL
60014, United States
(815) 893-9133
https://locations.pizzahut.com/il/crystal-lake/6314-northwest-hwy
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About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 6314 Northwest Hwy in Crystal Lake, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts checksNot available

Location

Pizza Hut
6314 Northwest Hwy, Crystal Lake, IL
60014, United States

Hours

Reviews

3.0
277 reviews
5 stars
103
4 stars
30
3 stars
13
2 stars
23
1 star
108

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported poor food quality, including undercooked or overcooked pizzas and issues with toppings.

Service Issues

Numerous reviews highlighted significant service problems, including long wait times, incorrect orders, and lack of staff.

Staffing Problems

Customers frequently noted that there was often only one employee working, leading to overwhelmed staff and poor service.

Delivery Delays

Many customers experienced delays in delivery, with some orders arriving over an hour late or not at all.

Customer Service

Several reviews mentioned poor customer service, including unresponsive staff and difficulty in reaching the store by phone.
  • SS
    Sam Stoll
    Oct 26, 2025
    1.0
    Food was horrible. Called and spoke to the manager and he was like sorry we have some old dough. Really dude like nothing. I spent $75 for garbage literally threw it all in the garbage. Don’t waste your time. Pizza Hut used to be good.
  • LI
    Luis IDisk
    Jul 15, 2025
    1.0
    40 orders behind plus no refunds back on card only store credit, why store credit on pizza??
  • AP
    Adele Patapack
    Jul 15, 2025
    1.0
    I ordered ahead, Tuesday at 1:00 and arrived about half an hour later. There was only 1 employee there. The entry was full. The other customers had ordered ahead also and had been waiting over half an hour past when it was supposed to be ready. The employee was working hard and trying her best but it was extremely backed up. I had to cancel my order, I didn't have that much extra time, had to get back to work. There should be more than 1 employee. She is hard of hearing but was doing her best.
  • KG
    Kristi Gerke
    Jun 11, 2025
    2.0
    every time I come here it seems the one lady is stuck working by herself trying to take care of everything with no help. I feel so bad for her and it leads to a lot of inconsistency! its just wrong and makes me not want to come here.
  • CR
    Cynthia Streb Wallace (Cynthia's Open Road)
    Nov 26, 2020
    5.0
    It was a nasty cold rainy night when I ordered my pizzas. A hard working and very polite young woman came out in that nasty weather to verify that who I was and then brought me the pizzas. I feel for these people in these hard times. Hang in there all you Pizza Hut employees!!! This customer appreciates you!!
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Frequently Asked Questions About Pizza Hut

Where is the Pizza Hut location in Crystal Lake, IL?

The Pizza Hut is located at 6314 Northwest Hwy, Crystal Lake, IL 60014.

What are the operating hours of Pizza Hut in Crystal Lake for takeout and delivery?

Pizza Hut is open from 10:30 AM to 9:00 PM Monday through Thursday, 10:30 AM to 11:00 PM on Friday and Saturday, and 10:30 AM to 10:00 PM on Sunday.