CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Crystal Lake is here with warmth and welcome. Panera Bread. Food as it should be.
Multiple customers reported dirty tables and unsanitary conditions in the dining area.
Service Quality
Service experiences varied widely, with some customers praising friendly staff while others reported rude or unhelpful interactions.
Portion Sizes
Several reviews noted that portion sizes have decreased while prices have increased, leading to dissatisfaction.
Order Accuracy
There were numerous complaints about incorrect orders and issues with online order fulfillment.
Food Quality
While some customers enjoyed the food, others expressed disappointment with the taste and quality, particularly regarding portion sizes and freshness.
GH
Geldi Hommadow
Feb 19, 2026
1.0
Never had this kind of experience before!
AD
AB Dee
Feb 13, 2026
3.0
We come here often but I realize the sun beams down but it's just so hot in here, you need to put some air or fans on for circulation. Hot stale air is not healthy for food or humans. Also most of your employees are nice, but some don't talk at all when your on ordering. It's like talking to a wall. Sorry
FK
Falicity Klein
Feb 3, 2026
1.0
normally we love panera. stopped in tonight, git ignored for 5 minutes when there hardly anyone there. good thing mcallisters is down the road
LS
L S
Jan 16, 2026
2.0
FILTHY!
Unfortunately this place was pretty filthy. I couldn't find a single table that had been wiped and it wasn't even during a rush...it was 3:30pm. I final found a semi dirty table (see photo). The spoon they gave me for my soup was really filthy (see photo). Food was ok, but not worth the price. Frontega chicken sandwich had maybe 2 tablespoons of chicken at best. Chicken with rice had minimal chicken. Not impressed and I'm hoping I don't get sick. If their prep area is as filthy as rhe silverware and table, I will be spending the night in the bathroom from the results. Panera...you can do better. You advertise "clean" food, but you're extremely dirty.
SW
Shelly W
Dec 28, 2025
1.0
No thank you! The young cashier with blonde hair, I didn’t catch her name but I’m sorry if you don’t like your job then why are you even working? You were absolutely RUDE with everything! I cancelled my order told the manager which did nothing go figure. You are the most cleanest Panera bread I have been to but never again. Sad how 1 rude cashier can make me and my family cancel a food order for dine in to just go somewhere else. And to the manager do better!! Sunday at 12:30 pm
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