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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Crystal Lake is here with warmth and welcome. Panera Bread. Food as it should be.
Customers frequently reported poor service, including rude staff and incorrect orders.
Cleanliness
Multiple reviews highlighted dirty dining areas and unclean tables, impacting the overall experience.
Portion Sizes
Many customers expressed dissatisfaction with the portion sizes relative to the prices, feeling they were not getting good value.
Food Quality
While some enjoyed the food, there were numerous complaints about food quality, including cold items and incorrect preparations.
Positive Staff Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
MJ
Matt Jordan
2 days ago
5.0
Great food and amazing staff
CM
Cheri Moehling
Nov 15, 2025
2.0
Portions have gotten small, no flavor to sandwich
PH
Pamela Hudson
Nov 6, 2025
5.0
We met my son, daughter-in-law and granddaughters for lunch. My daughter-in-law arrived before us and said that Ethan had pulled together a table for our group, adjusted the blinds as it was warm in there and offered some broken cookies for the kids as they couldn't be sold. Another gentleman came and cleared some plates. The staff couldn't have been nicer. We enjoyed our lunch.
DK
Danielle Krall
Nov 6, 2025
5.0
The Sips Club brought us in, the food and atmosphere kept bringing us back! Great location with wonderful service, every time!
AH
alice henders
Oct 28, 2025
3.0
I ordered online. I got a chicken salad sandwich and it had a negligible amount of chicken salad on it, not spread out at all on the bread. Then the tomato slices were still stuck together stacked on top of each other. Had to put the sandwich together myself essentially. A bit expensive for this kind of thing. Otherwise, everything tasted fine.
Does Panera Bread in Crystal Lake accept reservations?
No, Panera Bread in Crystal Lake does not accept reservations.
What are the opening hours of Panera Bread Crystal Lake?
Panera Bread Crystal Lake is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.
Does Panera Bread Crystal Lake offer delivery and takeout services?
Yes, Panera Bread Crystal Lake offers delivery and takeout services, including Rapid Pick-Up and curbside pickup.
What types of meals are served at Panera Bread Crystal Lake?
Panera Bread Crystal Lake serves breakfast, lunch, brunch, and dinner.
What are some of the special menu items Panera Bread Crystal Lake offers?
Specialities include You Pick Two options, Power Menu, Hand-Tossed Salads, Freshly-Baked Artisan and Specialty Breads, Flatbread Sandwiches, Soup in a Breadbowl, and Vegetarian Broth Bowls.
What payment methods does Panera Bread Crystal Lake accept?
They accept American Express, cash, Discover, Mastercard, and Visa.
Is there free Wi-Fi available at Panera Bread in Crystal Lake?
Yes, Panera Bread Crystal Lake offers complimentary Wi-Fi to customers.
What nearby places can I visit when dining at Panera Bread Crystal Lake?
Nearby you can visit shopping centers like CrystalPoint and department stores such as Kmart and Bed Bath & Beyond, or unwind at Mega Trampoline for active fun before or after your meal.
Are there other food options nearby Panera Bread Crystal Lake?
Yes, nearby options include Jamba for smoothies, Arby’s and Five Guys for fast food, Potbelly Sandwich Shop and Which Wich for sandwiches, and Sushi U for Asian cuisine.
Are there medical services near Panera Bread Crystal Lake?
Yes, several medical facilities are nearby including Advocate Health Care, Dr. Gilbert N. Egekeze M.D., Dr. Irma Oliff M.D., and LabCorp for laboratory testing.