Brand Certified
McDonald's
3.5(903 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
7617 Rt 14, Crystal Lake, IL
60012, United States
Certified by McDonald's • Mar 01, 2026
(815) 479-9532
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.5
903 reviews
5 stars
342
4 stars
170
3 stars
153
2 stars
70
1 star
168
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, particularly from the night manager Maria, who was described as rude and unprofessional.
Order Accuracy
Many customers reported issues with order accuracy, including missing items and incorrect orders, leading to frustration.
Food Quality
Feedback on food quality was mixed; some customers enjoyed fresh and hot meals, while others received cold or improperly prepared food.
Cleanliness
Several reviews pointed out cleanliness issues, particularly in the bathrooms, which were noted as needing attention.
Speed of Service
While some customers praised quick service during busy hours, others experienced long wait times and confusion at the drive-thru.
- KPKelsey PayneFeb 12, 20261.0Murders burgers with onions, forgets items in orders. Something is usually wrong when i order from here. Its better to just bite the bullet and go to the mcdonalds on northwest highway across from shopping center
- JAJohanna AbrahamsonJan 28, 20262.0Food was cold, forgot my hash browns, and staff has no manners.
- JSJennifer SanchezDec 28, 20251.0The night-shift manager Maria is the worst. Terrible customer service. So rude. She definitely needs to be called out very unprofessional and just plain rude!
- YCYas ChDec 28, 20251.0Very rude staff. The night manager Maria swore in front of me. She then had me park and wait for the food. 20 minutes passed, and I decided to go check on my order. There was a bag sitting at the drive thru window. I knocked the window and asked the boy if the order was mine. He handed it to me. I asked why did you guys have me sitting there for over 20 minutes. He laughed in my face and closed the window. The manager maria was just sitting at a table doing nothing. The worst McDonald's!
- CSChristophe SelvaisDec 26, 20255.0I had an amazing experience at McDonald’s. This place was soo good. I stopped in for breakfast, and it was absolutely awesomesauce—fresh, hot, and exactly what I was hoping for. The hashbrowns were perfectly hot and crispy, and everything tasted spot-on. I was honestly so impressed by how good the food and service were that I swung back around the drive-thru just to tip the drive-thru advisor a crisp $20. That’s how much I appreciated the experience. Great food, great service, and a standout visit overall. I liked it so much and will definitely be back.
Frequently Asked Questions About McDonald's
What are McDonald's Crystal Lake's regular operating hours?
McDonald's Crystal Lake is open 24 hours every day of the week.
What are the drive-thru hours for McDonald's Crystal Lake?
The drive-thru is open from 4:00 AM to 1:00 AM Monday through Saturday, and from 4:00 AM to midnight on Sundays.
Does McDonald's Crystal Lake offer delivery services?
Yes, delivery is available daily from 4:30 AM to 12:30 AM except Sunday when delivery ends at 11:30 PM. Services include curbside pickup, same-day delivery, and no-contact delivery.
Can I order McDonald's through their mobile app?
Yes, you can order via the McDonald's App available for iOS and Android devices.
What payment methods does McDonald's Crystal Lake accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What services are available at the McDonald's Crystal Lake location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is McDonald's Crystal Lake located?
It is located at 7617 Rt 14, Crystal Lake, IL 60012, USA.
Are there any nearby gas stations close to McDonald's Crystal Lake?
Yes, nearby gas stations include bp America, BP, Shell, and Circle K, which can be convenient for customers stopping for fuel or snacks before or after visiting McDonald's.
What attractions are near McDonald's Crystal Lake for visitors to explore?
Visitors can check out Crystal Lake Park District Palmer House museum and park nearby, a great spot to visit before or after dining at McDonald's.
Are there any car dealerships near McDonald's Crystal Lake?
Yes, there are several car dealerships including Brilliance Honda Of Crystal Lake, Viking Dodge, and Kal's Cars Inc nearby, which visitors can visit along with McDonald's for convenience.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
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