Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
896 reviews
5 stars
340
4 stars
169
3 stars
152
2 stars
69
1 star
166
What are people saying?
AI-generated from recent customer reviews
Customer Service
Multiple reviews highlighted poor customer service, particularly from the night manager Maria, who was described as rude and unprofessional.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, indicating a lack of attention to detail in order fulfillment.
Food Quality
While some customers praised the freshness and taste of the food, others complained about cold and greasy items, suggesting inconsistency in food preparation.
Cleanliness
Several reviews pointed out cleanliness issues, particularly in the bathrooms and dining area, which detracted from the overall experience.
Speed of Service
There were mixed reviews on service speed; some customers experienced quick service, while others faced long wait times, especially during busy hours.
- JSJennifer SanchezDec 28, 20251.0The night-shift manager Maria is the worst. Terrible customer service. So rude. She definitely needs to be called out very unprofessional and just plain rude!
- YCYas ChDec 28, 20251.0Very rude staff. The night manager Maria swore in front of me. She then had me park and wait for the food. 20 minutes passed, and I decided to go check on my order. There was a bag sitting at the drive thru window. I knocked the window and asked the boy if the order was mine. He handed it to me. I asked why did you guys have me sitting there for over 20 minutes. He laughed in my face and closed the window. The manager maria was just sitting at a table doing nothing. The worst McDonald's!
- CSChristophe SelvaisDec 26, 20255.0I had an amazing experience at McDonald’s. This place was soo good. I stopped in for breakfast, and it was absolutely awesomesauce—fresh, hot, and exactly what I was hoping for. The hashbrowns were perfectly hot and crispy, and everything tasted spot-on. I was honestly so impressed by how good the food and service were that I swung back around the drive-thru just to tip the drive-thru advisor a crisp $20. That’s how much I appreciated the experience. Great food, great service, and a standout visit overall. I liked it so much and will definitely be back.
- RKRick KaupDec 16, 20255.0Great place for a Quick breakfast sandwich.
- ESEdo SkkarzzzDec 12, 20252.0Food was good but the lines at night are out of control. Please either open the lobby or hire more night staff. It’s ridiculous I have to wait 25 minutes in line for a small order at McDonald’s
Frequently Asked Questions About McDonald's
What are McDonald's Crystal Lake's regular operating hours?
McDonald's Crystal Lake is open 24 hours every day of the week.
What are the drive-thru hours for McDonald's Crystal Lake?
The drive-thru is open from 4:00 AM to 1:00 AM Monday through Saturday, and from 4:00 AM to midnight on Sundays.
Does McDonald's Crystal Lake offer delivery services?
Yes, delivery is available daily from 4:30 AM to 12:30 AM except Sunday when delivery ends at 11:30 PM. Services include curbside pickup, same-day delivery, and no-contact delivery.
Can I order McDonald's through their mobile app?
Yes, you can order via the McDonald's App available for iOS and Android devices.
What payment methods does McDonald's Crystal Lake accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What services are available at the McDonald's Crystal Lake location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is McDonald's Crystal Lake located?
It is located at 7617 Rt 14, Crystal Lake, IL 60012, USA.
Are there any nearby gas stations close to McDonald's Crystal Lake?
Yes, nearby gas stations include bp America, BP, Shell, and Circle K, which can be convenient for customers stopping for fuel or snacks before or after visiting McDonald's.
What attractions are near McDonald's Crystal Lake for visitors to explore?
Visitors can check out Crystal Lake Park District Palmer House museum and park nearby, a great spot to visit before or after dining at McDonald's.
Are there any car dealerships near McDonald's Crystal Lake?
Yes, there are several car dealerships including Brilliance Honda Of Crystal Lake, Viking Dodge, and Kal's Cars Inc nearby, which visitors can visit along with McDonald's for convenience.