McDonald's

3.5
1447 reviews
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Business Details

551 Crystal Point Dr, Crystal Lake, IL
60014, United States
(815) 455-6630
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
551 Crystal Point Dr, Crystal Lake, IL
60014, United States

Hours

Reviews

3.5
1,447 reviews
5 stars
519
4 stars
289
3 stars
255
2 stars
97
1 star
287

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported extremely slow service, particularly in the drive-thru, with long wait times and orders being forgotten.

Customer Service

Many reviews highlighted rude or unhelpful staff, with several customers expressing dissatisfaction with the attitude of employees and management.

Order Accuracy

A significant number of customers experienced issues with incorrect orders, missing items, or food quality, leading to frustration and disappointment.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and play area, with complaints about dirtiness and unpleasant odors.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and noted that the food was satisfactory at times.
  • MM
    misswolflover789
    Jan 6, 2026
    1.0
    The employee at the first window rushed us while we were ordering, yet when we pulled up to pay, he appeared to be engaged in a personal conversation on his phone. There was a complete lack of customer service. He took our card without saying a word, did not acknowledge us, and handed it back just as silently. No greeting, no confirmation, no professionalism. At the time, no one else was around him, yet we could hear him speaking about unrelated and inappropriate topics instead of focusing on customers. I understand everyone has off days, but basic courtesy and attention to customers should still be a priority. This experience made us feel rushed, ignored, and uncomfortable, and it’s not what you expect from a business serving the public. This happens on 1/6/2026 at 7:51pm if you would like to track what employee this was.
  • LL
    Landon
    Jan 4, 2026
    5.0
    Liz and J Were amazing, service was wonderful and they were very nice!
  • DR
    Donna Reid
    Dec 20, 2025
    1.0
    The slowest McDonald’s drive-through I have ever ever seen!!! Always Slow! Wth
  • CS
    Chris Stevens
    Dec 11, 2025
    5.0
    It is what you expect from McDonald's
  • CT
    Charlene Tappenden
    Dec 9, 2025
    1.0
    Rude employees, worst service and alway s got an attitude. Pick a different place
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Frequently Asked Questions About McDonald's

What are the regular operating hours of the McDonald's at 551 Crystal Point Dr in Crystal Lake, IL?

The restaurant is open from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday, from 5:00 AM to 11:00 PM on Thursday, and stays open later until midnight on Friday and Saturday.

Does this McDonald's location offer drive-thru service, and what are its hours?

Yes, the McDonald's at 551 Crystal Point Dr has a drive-thru open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, until midnight on Friday and Saturday, and it opens at 4:00 AM on Saturdays.