Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,436 reviews
5 stars
514
4 stars
289
3 stars
252
2 stars
97
1 star
284
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for their orders, often exceeding 20 minutes, regardless of the time of day.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor handling of special requests.
Customer Service
Feedback indicated a lack of professionalism and friendliness among staff, with several customers experiencing rude interactions.
Cleanliness
Multiple reviews mentioned unsanitary conditions in both the dining area and play area, with reports of dirty tables and unpleasant odors.
Food Quality
Several customers complained about cold or improperly prepared food, including stale fries and undercooked items.
- VTVolodymyr TomynOct 26, 20251.0Очікування latte більше 30 хв
- SGStephanie GOct 14, 20252.0I don’t understand customer service nowadays 🫠….Drive thru person wasn’t so nice when taking my order. The first window was very nice the 2nd window lady just gave me the food and said nothing. I get you hate your job but girl chill you’re making more than people that work twice as hard and still give good customer service.
- BWBrian WalkerOct 5, 20255.0No issues
- GAgisselle aguilarSep 18, 20251.0TAKE FOREVER any time of the day. no matter if there slow.
- SSSummer SchmidtSep 14, 20251.0We stopped by at 11:20 when this location states that it closes at midnight. We were not the only car asking for food and drinks. They turned all cars away, despite still being open. BIG heads up for mangers - this location is closing over 40 minutes before stated on a Saturday evening. Why list that you’re open until midnight if this 1) not true and 2) not implemented by employees. Fix the hours listed online or clarify employee expectations.
Frequently Asked Questions About McDonald's
What are the regular operating hours of the McDonald's at 551 Crystal Point Dr in Crystal Lake, IL?
The restaurant is open from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday, from 5:00 AM to 11:00 PM on Thursday, and stays open later until midnight on Friday and Saturday.
Does this McDonald's location offer drive-thru service, and what are its hours?
Yes, the McDonald's at 551 Crystal Point Dr has a drive-thru open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, until midnight on Friday and Saturday, and it opens at 4:00 AM on Saturdays.
Can I order delivery from this McDonald's, and when is delivery available?
Delivery is available daily from 5:00 AM to 11:00 PM except on Thursday, Friday, and Saturday when it extends to 3:59 AM.
What types of pickup and delivery services does McDonald's at Crystal Lake provide?
This location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is there a mobile app available to order from this McDonald's?
Yes, you can order using the McDonald's App available on both the Apple App Store and Google Play Store.
What services and amenities does this McDonald's location offer?
The services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Are there any nearby restaurants to McDonald's at 551 Crystal Point Dr where I could visit?
Yes, nearby options include Buffalo Wild Wings, Potbelly Sandwich Shop, Five Guys, Jimmy John's, Kyoto Crystal Lake sushi and steakhouse, and Starbucks for coffee.
What nearby services can help if I need eye care or hair salon services near this McDonald's?
Visionworks is nearby for eyewear and optometry services, while Supercuts and Sport Clips Haircuts of Crystal Lake are close hair salons and barbershops.
Are there any financial institutions or ATMs near the McDonald's at Crystal Lake?
Yes, the nearby financial services include PNC Bank, Chase Bank, and The Exchange Network ATMs.