Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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Numerous customers reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.
Customer Service
Feedback highlighted a significant lack of customer service, with many reviews mentioning rude staff and poor management responses.
Speed of Service
Many customers experienced long wait times, both in the drive-thru and inside the restaurant, contributing to a negative dining experience.
Cleanliness
Several reviews noted unsanitary conditions in the dining area and play place, impacting the overall impression of the location.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their excellent service and highlighted the enjoyable atmosphere for families.
RF
Ryan Froehlich
Feb 5, 2026
1.0
Don’t go here if you want your order made correctly. Just came through at 5:30pm and ordered 2 snack wraps: no ranch or lettuce, extra cheese. So what should I get? Tortilla, chicken, & cheese. What I end up getting in the wraps is extra lettuce. I pull around the drive through again, hand them both wraps & my receipt (which has my order correct), and politely say the order is incorrect. They take the food and receipt, then come back and ask how I want them prepared. I’m sorry, can you not read the receipt or the label that’s on the wrapper? I say exactly how I want them then wait another minute or two. They hand me my supposedly corrected order and I leave. What do I find when I open the wraps? No lettuce, no cheese, but I do find ranch. They messed up the order twice even after I clearly stated what I wanted. Incompetent night time staff. I will not be returning.
DL
Deyanira Landa
Jan 25, 2026
1.0
This is by far the worst McDonald's. Service is terrible. If you're going to work in the food industry the least you could do is say hello to your customers. Order is always wrong, things are always missing. When we order thorough door dash or Uber eats this location always cancels my order. Just shut this location down.
TL
Teri Lindgren
Jan 21, 2026
5.0
My son's favorite! Ashley is the best! Always makes us feel welcome!
PG
Paul Gilliam
Jan 20, 2026
1.0
Every time we order McDelivery, these incompetent people can't even get all the items in the bag. Unreal
MM
misswolflover789
Jan 6, 2026
1.0
The employee at the first window rushed us while we were ordering, yet when we pulled up to pay, he appeared to be engaged in a personal conversation on his phone.
There was a complete lack of customer service. He took our card without saying a word, did not acknowledge us, and handed it back just as silently. No greeting, no confirmation, no professionalism. At the time, no one else was around him, yet we could hear him speaking about unrelated and inappropriate topics instead of focusing on customers.
I understand everyone has off days, but basic courtesy and attention to customers should still be a priority. This experience made us feel rushed, ignored, and uncomfortable, and it’s not what you expect from a business serving the public. This happens on 1/6/2026 at 7:51pm if you would like to track what employee this was.
What are the regular operating hours of the McDonald's at 551 Crystal Point Dr in Crystal Lake, IL?
The restaurant is open from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday, from 5:00 AM to 11:00 PM on Thursday, and stays open later until midnight on Friday and Saturday.
Does this McDonald's location offer drive-thru service, and what are its hours?
Yes, the McDonald's at 551 Crystal Point Dr has a drive-thru open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, until midnight on Friday and Saturday, and it opens at 4:00 AM on Saturdays.
Can I order delivery from this McDonald's, and when is delivery available?
Delivery is available daily from 5:00 AM to 11:00 PM except on Thursday, Friday, and Saturday when it extends to 3:59 AM.
What types of pickup and delivery services does McDonald's at Crystal Lake provide?
This location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is there a mobile app available to order from this McDonald's?
Yes, you can order using the McDonald's App available on both the Apple App Store and Google Play Store.
What services and amenities does this McDonald's location offer?
The services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Are there any nearby restaurants to McDonald's at 551 Crystal Point Dr where I could visit?
Yes, nearby options include Buffalo Wild Wings, Potbelly Sandwich Shop, Five Guys, Jimmy John's, Kyoto Crystal Lake sushi and steakhouse, and Starbucks for coffee.
What nearby services can help if I need eye care or hair salon services near this McDonald's?
Visionworks is nearby for eyewear and optometry services, while Supercuts and Sport Clips Haircuts of Crystal Lake are close hair salons and barbershops.
Are there any financial institutions or ATMs near the McDonald's at Crystal Lake?
Yes, the nearby financial services include PNC Bank, Chase Bank, and The Exchange Network ATMs.
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