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McDonald's

3.5
(1455 reviews)

Business Details

551 Crystal Point Dr, Crystal Lake, IL
60014, United States
(815) 455-6630
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
551 Crystal Point Dr, Crystal Lake, IL
60014, United States

Hours

Reviews

3.5
1,455 reviews
5 stars
521
4 stars
291
3 stars
256
2 stars
97
1 star
290

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.

Customer Service

Feedback highlighted a significant lack of customer service, with many reviews mentioning rude staff and poor management responses.

Speed of Service

Many customers experienced long wait times, both in the drive-thru and inside the restaurant, contributing to a negative dining experience.

Cleanliness

Several reviews noted unsanitary conditions in the dining area and play place, impacting the overall impression of the location.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and highlighted the enjoyable atmosphere for families.
  • RF
    Ryan Froehlich
    Feb 5, 2026
    1.0
    Don’t go here if you want your order made correctly. Just came through at 5:30pm and ordered 2 snack wraps: no ranch or lettuce, extra cheese. So what should I get? Tortilla, chicken, & cheese. What I end up getting in the wraps is extra lettuce. I pull around the drive through again, hand them both wraps & my receipt (which has my order correct), and politely say the order is incorrect. They take the food and receipt, then come back and ask how I want them prepared. I’m sorry, can you not read the receipt or the label that’s on the wrapper? I say exactly how I want them then wait another minute or two. They hand me my supposedly corrected order and I leave. What do I find when I open the wraps? No lettuce, no cheese, but I do find ranch. They messed up the order twice even after I clearly stated what I wanted. Incompetent night time staff. I will not be returning.
  • DL
    Deyanira Landa
    Jan 25, 2026
    1.0
    This is by far the worst McDonald's. Service is terrible. If you're going to work in the food industry the least you could do is say hello to your customers. Order is always wrong, things are always missing. When we order thorough door dash or Uber eats this location always cancels my order. Just shut this location down.
  • TL
    Teri Lindgren
    Jan 21, 2026
    5.0
    My son's favorite! Ashley is the best! Always makes us feel welcome!
  • PG
    Paul Gilliam
    Jan 20, 2026
    1.0
    Every time we order McDelivery, these incompetent people can't even get all the items in the bag. Unreal
  • MM
    misswolflover789
    Jan 6, 2026
    1.0
    The employee at the first window rushed us while we were ordering, yet when we pulled up to pay, he appeared to be engaged in a personal conversation on his phone. There was a complete lack of customer service. He took our card without saying a word, did not acknowledge us, and handed it back just as silently. No greeting, no confirmation, no professionalism. At the time, no one else was around him, yet we could hear him speaking about unrelated and inappropriate topics instead of focusing on customers. I understand everyone has off days, but basic courtesy and attention to customers should still be a priority. This experience made us feel rushed, ignored, and uncomfortable, and it’s not what you expect from a business serving the public. This happens on 1/6/2026 at 7:51pm if you would like to track what employee this was.

Frequently Asked Questions About McDonald's

What are the regular operating hours of the McDonald's at 551 Crystal Point Dr in Crystal Lake, IL?

The restaurant is open from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday, from 5:00 AM to 11:00 PM on Thursday, and stays open later until midnight on Friday and Saturday.

Does this McDonald's location offer drive-thru service, and what are its hours?

Yes, the McDonald's at 551 Crystal Point Dr has a drive-thru open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, until midnight on Friday and Saturday, and it opens at 4:00 AM on Saturdays.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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