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Dunkin' Zero
Brand Certified

Dunkin'

3.7
(443 reviews)

Business Details

(815) 477-4817
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Crystal Lake, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4817 Northwest Hwy, Crystal Lake, IL
60014, United States

Hours

Reviews

3.7
443 reviews
5 stars
217
4 stars
77
3 stars
38
2 stars
27
1 star
84

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food.

Service Speed

Customers frequently mentioned slow service, especially during busy hours, with long wait times reported.

Staff Attitude

Feedback on staff was mixed; while some praised friendly service, others noted rudeness and inattentiveness.

Product Quality

Several reviews highlighted inconsistent food and drink quality, with complaints about cold items and poorly made drinks.

Drive-Thru Experience

The drive-thru was often criticized for being slow and chaotic, with some customers preferring to avoid it altogether.
  • TF
    Toby Fredrick
    2 days ago
    3.0
    Not everyone is a regular at these locations. There was no one else there. We were looking at all the deals and speciality items on the menu. Every question we asked seemed to be an aggravation. Needs a good cleaning.
  • XR
    ximena renteria
    Feb 9, 2026
    1.0
    I got a medium iced matcha from this location and It’s so annoying getting any drinks and it being half way filled ….. the whole top half is all foam from the drink. I’m not paying $6 for a portion of the drink , I want my drink filled to the top if i’m paying for it . Would not recommend!
  • AP
    adam pacyniak
    Jan 3, 2026
    1.0
    I know dunkin isn't the best with there sandwiches, I've had slightly burnd, cold, messed up orders, and missing items but not once have I ever had a cold AND wet sandwich that throw me for a loop, I sure as hell am never coming back to this one again, I will definitely be taking a 20-30min detour to go to a different one
  • RK
    Ryan Kennedy
    Dec 3, 2025
    5.0
    Great service and great iced coffee 💯
  • JT
    John Talmo
    Oct 3, 2025
    5.0
    The fastest service I've ever had

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Crystal Lake, IL?

Dunkin' in Crystal Lake is open daily from 5:00 AM to 10:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

This Dunkin' location offers delivery services but does not provide curbside pickup.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
  • Official website
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