Chipotle Mexican Grill

3.9
935 reviews
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Business Details

5006 Northwest Hwy, Crystal Lake, IL
60014, United States
(815) 444-1532
https://locations.chipotle.com/il/crystal-lake/5006-northwest-hwy?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1148
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About

Mexican Restaurant
Chipotle Crystal Lake is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5006 Northwest Hwy, Crystal Lake, IL
60014, United States

Hours

Reviews

3.9
935 reviews
5 stars
503
4 stars
185
3 stars
67
2 stars
53
1 star
127

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many feeling that employees lacked motivation and friendliness.

Order Accuracy

A significant number of reviews highlighted issues with incorrect orders, missing items, and inconsistent portion sizes.

Food Quality

While some customers enjoyed the food, many expressed disappointment with the freshness and quality, citing stale chips and poorly prepared ingredients.

Cleanliness

Several reviews mentioned that the restaurant was dirty, with unclean tables and a messy environment.

Value for Money

Many customers felt that the portion sizes were too small for the price, leading to dissatisfaction with the overall value.
  • LL
    Lizbeth Lopez
    Jan 3, 2026
    1.0
    When ever I order for pick up from this location I get such little portion of food even if I ask for extra rice and beans this is the second time they’ve messed up my order.
  • KP
    Kayla Pankow
    Dec 31, 2025
    1.0
    They mess up so bad every time. Didn't put what I asked for in my bowl. I won't ever come to this store again.
  • AA
    Ally Abdallah
    Dec 17, 2025
    1.0
    I came here on my lunch break for the first time today and the blonde girl that works there was super rude. She wouldn’t talk to me or acknowledge me when she had my bowl by the topping station. She was looking down and I was waiting for her to take my order and she finally looks up after I was standing there for a minute and says “TOPPINGS” and gave me a dirty look.
  • EA
    Edith Alvarado
    Nov 24, 2025
    2.0
    The amounts of food we got per topping was very disappointing. I expected at least a spoon worth, and it was not even that. I asked for beans and could count how many I got that’s how little it was.
  • RM
    Richard Miller
    Nov 19, 2025
    1.0
    I wish they were more consistent with their portions. Always different everytime I go here. The lakemoore chipotle is a 5 star and is more consistent
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Crystal Lake offer?

Chipotle offers customizable Mexican dishes such as burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients without artificial colors, flavors, or preservatives.

What are the opening hours of the Chipotle Mexican Grill at 5006 Northwest Hwy, Crystal Lake?

Chipotle is open daily from 10:45 AM to 11:00 PM.