Chipotle Mexican Grill

4.0
931 reviews
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Business Details

5006 Northwest Hwy, Crystal Lake, IL
60014, United States
(815) 444-1532
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Crystal Lake is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5006 Northwest Hwy, Crystal Lake, IL
60014, United States

Hours

Reviews

4.0
931 reviews
5 stars
503
4 stars
185
3 stars
67
2 stars
52
1 star
124

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and incorrect orders.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about stale ingredients and poorly prepared meals.

Portion Sizes

Numerous customers expressed dissatisfaction with small portion sizes, often feeling they received less than expected for the price.

Cleanliness

Several reviews mentioned the restaurant's cleanliness issues, including dirty tables and unsanitary conditions.

Customer Experience

Overall, many customers felt that their dining experience was negatively impacted by staff attitudes and service inconsistencies.
  • RM
    Richard Miller
    5 days ago
    1.0
    I wish they were more consistent with their portions. Always different everytime I go here. The lakemoore chipotle is a 5 star and is more consistent
  • LL
    Liz Lion
    Nov 17, 2025
    4.0
    Yesterday was my perfect day here . Good food , nice people. See u soon
  • MF
    Mauricio Felix
    Nov 8, 2025
    4.0
    Busy during lunch hours. Over all good. Chips were a little hard. But good serving amounts.
  • MH
    Max H
    Nov 2, 2025
    1.0
    The food tasted good but the service was comple trash. None of the employees were friendly or even looked happy to be there. They all looked miserable and bitchy. Atmosphere felt lazy. Bad vibes
  • AH
    Alex Horton
    Oct 27, 2025
    2.0
    I come here often and it has now been 2+ weeks since Pibb has been out. Pibb is the only reason i buy a drink here and they havent fixed the issue. Additionally, theres a woman who told me i cant use rewards unless i order for pickup, resulting in me not using rewards. 6 months later, i mentioned that and a worker looked at me weird and mentioned i COULD indeed use rewards in person. Food is usually good and portions are ok at least
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Crystal Lake offer?

Chipotle offers customizable Mexican dishes such as burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients without artificial colors, flavors, or preservatives.

What are the opening hours of the Chipotle Mexican Grill at 5006 Northwest Hwy, Crystal Lake?

Chipotle is open daily from 10:45 AM to 11:00 PM.