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Chipotle Mexican Grill

3.9
(952 reviews)

About

Mexican Restaurant
Chipotle Crystal Lake is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5006 Northwest Hwy, Crystal Lake, IL
60014, United States

Hours

Reviews

3.9
952 reviews
5 stars
506
4 stars
187
3 stars
67
2 stars
57
1 star
135

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many feeling disrespected during their interactions.

Food Quality

Many reviews highlighted issues with food quality, including cold meals, incorrect orders, and unsatisfactory portion sizes.

Cleanliness

Customers frequently noted that the restaurant was dirty, with unclean tables and a messy environment.

Order Accuracy

A significant number of reviews mentioned consistent problems with incorrect orders, particularly with online and takeout requests.

Value for Money

Several customers expressed dissatisfaction with the portion sizes relative to the prices, feeling that they were not getting their money's worth.
  • KU
    Kici Useini
    5 days ago
    1.0
    This chipotle is sinking fast. The only reason we frequent is it’s open later than ours and my Son eats late. The review average use to be 4.5. It’s 3.9 now. For reasons mentioning now…I get there at 945pm. It closes at 11pm. I ask the guy for more white rice because he put 1/2 a spoon. He points to it and says we’re running low and there are people behind you. Not sure what’s that have to do with me, I’m a paying customer. Obviously make more. Then he puts like 8 pieces of steak on the burrito. No comment, does no good. You charge $13 for a steak burrito. Make it look like a burrito. Take some pride in your work. You’re collecting a paycheck. I didn’t bother asking his name. He’s mid 20’s. Black, curly hair and glasses. He’s also the same guy that was cleaning the counter w a spray and towel and didn’t bother to wash his hands before making our food. He just put gloves on. Then he asks me do I want a bag for my burritos. Yes, paying customers are entitled to a bag to carry our food, also. This place is average at best. This guy needs to go back to training or pursue a different career path. Very poor customer experience all around. Avoid this place. I totally believe all the other 1 star reviews for this location. Sorry to all you other good paying customers who also got ripped off. Also, after google review, went online at chipotle.com to contact corporate. It kept failing at the end w error message(prob on purpose for bad reviews.) It finally took after several attempts. Chipotle, you have to do better.
  • SN
    sheida nourieh
    Feb 23, 2026
    1.0
    If I could give 0 stars, I would. Tiny portions, overpriced bowls (almost $15 each), and poor service. A “salad” was just lettuce in a bowl. Very disappointing experience. Not worth it.
  • AK
    Alma Kozlica
    Feb 19, 2026
    1.0
    I always get Chipotle, food is decent when prepared well. Don't expect any friendly staff here. The tea: My gosh is the staff and their service at this location is so DREADFUL. If you don't like your job, do yourself and the customers a favor: go elsewhere! Dealing with people in person is what the job consists of. Adding the requested food items to a person's bowl, burrito or taco is what the job consists of. Literally all the recent walk ins for me were awful. The staff is so negative and honestly, lazy. Asking for extra anything is like the end of the world for them, they give plenty of attitude AND are even judgmental (visibly) with choices/portion requests. Also, when the rice or sour cream, for example, gets nearly empty, they dread putting a new fill in. Not only for me, but I see the people before and after me being treated the same. In all seriousness, do better with the employees you choose or do something for them to be happy with where they're working at. Either its the people running the place making the employees miserable that then makes them treat customers poorly OR its the lack of care in who is being hired by management OR management has no idea how staff handles their customers or daily functions. Just being completely honest, hope this helps. I still get food here once in a while, but I am in and out as quick as humanly possible.
  • AA
    Aiden And Alex
    Feb 14, 2026
    1.0
    Called restaurant to speak to manager about food, was greeted by teenagers that refused to hand me to manager, manager was in background saying he didn’t want to “deal with me”. I work in customer service so this truly makes me never want to return to this location. Sounds like the manager isn’t in the right role to be handling simple situations as a messed up order…
  • GP
    G Prault
    Feb 9, 2026
    2.0
    I wish I had photos to share because I dont know if there was an entire shift of only new staff last night or what because one of my burritos was maybe a 1/3 of what it should have been and the other burrito the fajita veggies were raw and they clearly didnt know how to roll the burrito because ALL the meat was in the bottom and it wasnt even a full portion of that meat. Used to be my favorite Chipotle in the area but I will most likely not be coming back...

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Crystal Lake offer?

Chipotle offers customizable Mexican dishes such as burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients without artificial colors, flavors, or preservatives.

What are the opening hours of the Chipotle Mexican Grill at 5006 Northwest Hwy, Crystal Lake?

Chipotle is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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