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Arby's

3.8
(501 reviews)
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Business Details

6000 Northwest Hwy, Crystal Lake, IL
60014, United States
(815) 455-2346
http://www.arbys.com/locations/us/il/crystal-lake/6000-northwest-hwy/store-1717
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
6000 Northwest Hwy, Crystal Lake, IL
60014, United States

Hours

Reviews

3.8
501 reviews
5 stars
229
4 stars
112
3 stars
66
2 stars
33
1 star
61

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, incorrect orders, and unresponsive staff, particularly in the drive-thru.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold meals, missing items, and poor food preparation.

Cleanliness

Feedback varied, with some praising the cleanliness of the establishment while others reported unsanitary conditions.

Employee Attitude

Customer experiences with staff were mixed, with some noting friendly service while others described rudeness and lack of attention.

Menu Changes

Several customers expressed disappointment over the removal of popular items like potato cakes and issues with portion sizes.
  • JG
    Jason Gomez
    Dec 30, 2025
    1.0
    Sat at drive thru to order for 7 minutes no one responded or willing to take order. Employees all just standing around looking out the window. Not the first time this location does not know how to take orders in their drive thru. Very disappointing.
  • KC
    Kyle Crawley
    Dec 13, 2025
    1.0
    Every single time I ever order food from here something is missing. & not to mention the last 3 times I have ordered never got horsey or Arby’s sauce. Every SINGLE time. I am not the one to give businesses bad reviews because I also work in retail but I have given this place chance after chance and without fail have failed over and over. Avoid.
  • KL
    KG L
    Oct 29, 2025
    4.0
    Food was great as always, but I was bummed out they no longer sell cookies. Otherwise it’s always a solid meal.
  • AG
    Airik Dhein (GeneralSwede240)
    Oct 12, 2025
    3.0
    Food was good as usual and service was great, mostly upset that I did not receive my curly fries with my meal and didn't notice till I was back home a town over so not worth it to drive back! Everything else was great tho!
  • KC
    Karen Castaneda
    Sep 29, 2025
    2.0
    Our chicken patties were burnt and tasted bad. see photos. DONE WITH Arbys. Also, my toddle didn't link her tender, looks old. The link provided by Arbys to send your opinion don't work, so don't bother replying with a link.
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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