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McDonald's

3.5
(1615 reviews)
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Business Details

1350 Steger Rd, Crete, IL
60417, United States
(815) 361-0071
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1350 Steger Rd, Crete, IL
60417, United States

Hours

Reviews

3.5
1,615 reviews
5 stars
569
4 stars
383
3 stars
262
2 stars
135
1 star
266

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Service Speed

Customers consistently noted slow service, particularly in the drive-thru, with long wait times.

Cleanliness

Some reviews highlighted the cleanliness of the restaurant, while others reported unsanitary practices.

Customer Service

Feedback on customer service was mixed, with some praising friendly staff and others citing rudeness and poor handling of complaints.

Food Quality

There were complaints about food being cold or not fresh, alongside some positive remarks about specific menu items.
  • TR
    Tom Rogge
    3 days ago
    2.0
    Nice people but I usually drive by to another McDonald's because you can't Count on them consistently for good coffee.??? 😕
  • JT
    Joselis Tapia
    Feb 24, 2026
    1.0
    They take a lot of terrible service.
  • RR
    REED
    Feb 22, 2026
    2.0
    Check your bag they mess up every order
  • JB
    Joseph Brann
    Feb 16, 2026
    4.0
    Had the order right
  • SD
    Samantha Dombrowski
    Feb 10, 2026
    1.0
    Do not go to this McDonald’s. They mess up your order, cross contamination, expired and frozen milk, unsanitary practices, and no receipts. They will make you wait for a really long time so they can play around when there is a crowd. I seen where they delete the order from the screen before it’s made, then forget. Then demand your receipt and want to take it with them. When you call them out on it, they don’t understand you and look at you like you are overreacting. Called corporate several times regarding these issues and it gets sent down to the store level and ignored. Nothing changes. Avoid this McDonald’s.
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Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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